Charles Toyota

Tom and the service manager were extremely knowledgeable. They took care of items that were not working correctly or were missing from the used vehicle purchased in May 2012. They told me when the parts wou They took care of items that were not working correctly or were missing from the used vehicle purchased in May 2012. They told me when the parts would be in and how long it would take to install the items. When I brought the vehicle it took part of one day to install the driver side mirror, head rest and the corner cover for the roof rack. It now looks brand new. Will bring the vehicle and buy a vehicle over and over from this Toyota location as long as Tom C. is there. I live in New London and would rather drive 20-25 minutes to Norwich, CT for the amazing service. Regards, Randall Surprenant More

At first Michael seemed like a very knowledgable salemen until he was asked to backup what his facts, such as repair history, previous owners, etc. We didn't end up buying the car even though we liked it. T until he was asked to backup what his facts, such as repair history, previous owners, etc. We didn't end up buying the car even though we liked it. This was because of the honesty of the dealership. Michael was extremely rude and will take advantage of anyone who doesn't know how to ask the tough questions when buying a used car. He got very defensive when caught in a blatant lie. My brother just purchased a car from a different Toyota dealership in new hampshire and was treated well. He was given a full tank of gas when he left the dealership, but Charles Toyota and Michael were generous enough to put just under 1/8th of a tank of gas once tje sale was complete. Toyota... You make great cars but customers do not buy one from Charles! More

excellent experience, super friendly people always willing to go above and beyond. My experience at Charles Toyota was by far 110% better than any of the 5 other dealerships I visited in my search fo willing to go above and beyond. My experience at Charles Toyota was by far 110% better than any of the 5 other dealerships I visited in my search for my new Tundra. More

I've always recommended Charles Toyota to all my friends. Usually I deal with Charles's outstanding service department (which I can depend on for an honest evaluation at a fair price for all my vechicles), b Usually I deal with Charles's outstanding service department (which I can depend on for an honest evaluation at a fair price for all my vechicles), but this was the first time I actually brought a car from there. Chris sold me a quality used car and took care of all the little details (minor problems) promptly and with a smile. I will always be a regular customer at Charles. Thank you Chris! Sincerely, Tim Murphy More

I requested service to have new tires and to inspect the vehicle, a 2000 Camry, prior to my daughter taking it to college with her. I called on Monday morning, had an appointment for the next day, droppe vehicle, a 2000 Camry, prior to my daughter taking it to college with her. I called on Monday morning, had an appointment for the next day, dropped the vehicle off, and had it back by early afternoon. All my questions were answered,a quote provided, the work done, and I was pleased with the work. Additionally, Rory checked the service department's comprehensive records of our other two vehicles to be certain that they were not in need of service at that time. Richard Waterman More

Our purchase experience with them is just ok. One thing I didn't like is that, after we agreed on a price and signed some paperwork, the salesman told us the price included a $500 manufacturer rebate. Althou didn't like is that, after we agreed on a price and signed some paperwork, the salesman told us the price included a $500 manufacturer rebate. Although it is excluded after some negotiations, I think this is a tactic they shouldn't use in the first place. More

My salesman, Reiko Beilharz, was very attentive and friendly. He really worked hard to answer any questions that I had. Also , everyone else that I dealt with was very informative. Even the general ma friendly. He really worked hard to answer any questions that I had. Also , everyone else that I dealt with was very informative. Even the general manager was active during my visit. I feel I got a very fair deal and was treated with respect. Would definitely purchase from this dealership again. More

Ray McLean was fantastic and helped us find the best car for what we were looking for. He stayed longer than the dealership was open to finish the sale and even came in on his day off to help get the mats for what we were looking for. He stayed longer than the dealership was open to finish the sale and even came in on his day off to help get the mats installed and show how to use features in the car, such as bluetooth. My wife and I think he does a fantastic job and we are very happy with the car. More

At first I was disappointed as I was looking for a certain model vehicle with certain features, the vehicle I expected was not what was there. I had driven all the way from Hartford. But after your sa certain model vehicle with certain features, the vehicle I expected was not what was there. I had driven all the way from Hartford. But after your saled department made it worth me coming all the way from Hartford by meeting my other needs concerning price ect. I purchased the vehicle even though it was not what I was looking for. Your sales department made me satisfied with purchasing this vehicle. More

We had an appointment for an oil change, and the car was taken in as soon as we arrived. We were invited to sit in the waiting area, which is a typical one. There are magazines, vending machines, and acce taken in as soon as we arrived. We were invited to sit in the waiting area, which is a typical one. There are magazines, vending machines, and access to a restroom. The work was completed quickly. The employee who came to let us know it was done was very friendly and professional. More