Charlie's Subaru

Pain-free purchase of a 2015 Subaru Forester Premium When the underbody of my 1999 Subaru Impreza 2.5 S/R had rusted through to air, I no longer had the option of further repairs and prepared to say good When the underbody of my 1999 Subaru Impreza 2.5 S/R had rusted through to air, I no longer had the option of further repairs and prepared to say goodby to my old friend. Little did I know that the car was planning to die with its boots on and did so with black billowing smoke. Fortunately, I had just ordered a 2015 Forester Premium with the greatly appreciated assistance of Mark Eichenbaum at Charlie's Subaru. Having purchased an Impreza at Charlie's for my wife two years earlier I knew the process would be straightforward at Charlie's. This time, however, I used TrueCar.com and found the process even easier. With the knowledge of what a car together with specified options actually costs dealers, it was merely a matter of checking prices at the contending dealerships and factoring in convenience, past experiences, and availability. Even though it doesn't appear to participate in TrueCar.com's program, Charlie's offered a far lower price. Mark Eichenbaum was extremely pleasant, solicitous, accurate, and informative. On the day I picked up the car as scheduled, Mark spent more time reviewing its operations with me than all previous such sessions summed together over my 40 years of car purchases. I really can't say enough good things about the process. In subsequently dealing with Mark's colleagues to finalize the sale, it took no more than 10 minutes to complete the paper work and drive off. More

Love Love my new Suburu Forester!! From my first email to signing the papers, I cant say enough about my experience... They gave me the best price by email so i went to the dealership.. From my first email to signing the papers, I cant say enough about my experience... They gave me the best price by email so i went to the dealership... They were all so helpful and professional! They genuinely like what they do and it shows! I got the Forester limited I wanted with everything i wanted in it and i couldnt be happier... When i picked it up they even went thru all the functions on it! most thorough ive seen! They even beat my local credit union with a lower % rate... They want your business and work with you! You wont be sorry if u go see them...Their Motto is accurate...See them first, or last, but see them and Save! Standouts were mgr Doug Jurdak and salesman Mark Eichenbaum... Thanks again! Nancy Olko Lewiston, Maine More

Saved my life My amazing 2005 Subaru Outback eventually pooped out on me with over 220,000 miles. I went to another local dealer to trade my car in. They were not My amazing 2005 Subaru Outback eventually pooped out on me with over 220,000 miles. I went to another local dealer to trade my car in. They were not helpful and would not budge or even get me into an Outback. I called Charlies and was given Mark Eichenbaum as a salesman. He was awesome. Right away and over the phone he got me into a new 2014 Outback. He drove 20 miles to pick me up and bring me to the dealership to get my car. He was so pleasant and his voice and demeanor were so comforting...I knew I was going to be taken care of. About a month later I decided I wanted to upgrade my car to the next level. Mark helped make that transition quick,easy and possible. Along with the help of Doug Jurdak, the store manager and Brad Laliberte, the sales manager and Kasey DiBenedetti, the finance manager....my visit and experience was top rated. I would recommend Charlies to everyone. Thanks guys. = ) More

Charlie's Subaru, Better than the rest! I've bought 3 cars from Charlie's and every time I've shopped around because Charlie's is not close to my home. Other dealerships were vague about my I've bought 3 cars from Charlie's and every time I've shopped around because Charlie's is not close to my home. Other dealerships were vague about my trade-in value, final price, and what was available. My latest purchase a 2015 Forester was straightforward, no doubletalk, good trade-in value up front, and fair price. Everyone uses the internet these days and the mystery of new car buying is gone. No one wants to be taken advantage of. I'd like to revisit the other dealerships now and explain to them why they lost my business. Charlie's did it right. My complements! Gary Webber, New Gloucester, Maine More

Very Good car buying experience The product being what it is, a very good car all around, sells itself. So the rest of the buying experience is based on the people you deal with. Aft The product being what it is, a very good car all around, sells itself. So the rest of the buying experience is based on the people you deal with. After all the good and mostly bad things you hear about car salesmen, it was a surprise to deal with someone that did not fit the negative car salesmen stereo type. I feel I am a fairly educated and competent consumer. And I know the dealer, salesmen etc. need to make some kind of financial progress. So it was great to go there and not feel that they were just after my wallet. Mark was patient and understanding, not pushy, listened and did what we felt was his best in helping pick what we could afford and suited our prerequisites. The rest of the Charlie's dealer staff was as pleasent and helpful as can be. When the time comes for another car, I will return to these same people. More

Not a fun experience My wife and I spent 3 days working with them. Started well but at the end it was a total waste of time. Will not deal at all on price. It is the sti My wife and I spent 3 days working with them. Started well but at the end it was a total waste of time. Will not deal at all on price. It is the sticker price or the highway. Salesman at the Subaru dealership was very sharp on the details on the vehicles. The sales manager okay but the finance manager was very rude, very condescending and made it quite clear it was his way or the highway. We chose the highway. We hung a left and headed to Evergreen Subaru. Now have 2 of their vehicles in our driveway More

I was looking at a Subaru Forester in the showroom while waiting for my 2005 Subaru Legacy to be fixed. I am a 73-year-old woman. Most of the young to middle-aged salesmen in the showroom just ignored me, waiting for my 2005 Subaru Legacy to be fixed. I am a 73-year-old woman. Most of the young to middle-aged salesmen in the showroom just ignored me, as they had the last several times I had been in. Mark was smart enough and experienced enough to ascertain that I might be seriously interested, and thus he approached me. I told him I would be buying my last car sometime in the coming year. I also told him that I carefully read Consumer Reports every month (since the mid 60's) and knew that the newest issue (just out) had given the Forester a very good rating. I also explained that I was now interested in the Forester because the current Legacy had grown too large for my garage doors. He listened to me and did not try to argue with me about anything. He gave me a test drive and showed me the tight turning radius, which I liked. His was a very soft but informed sell, and in another hour or so I had decided to go ahead and buy the car now instead of waiting for a year. I also firmly said I wanted a red car, not white, black, or dark blue. They went overnight to Vermont to bring back a lovely red one. Mark has also been exceptionally helpful, even down to putting on the new license plates once I had gotten them. He has spent a fair amount of time (most of the first day) demonstrating and explaining all the new features on this car that definitely did not exist in 2005. We are a Subaru family, having had at least one Subaru since they first came to Maine, and sometimes two or three. I can't imagine driving anything else in Maine. I also like the Subaru service department very much. Since I am a radical feminist, it pleases me that it is run very well by competent females. And it is clean and comfortable, and equipped with food and drink. More

We knew we wanted an Outback and we knew what we wanted to pay. We stopped into Charlie's and 2 hours later we were driving home in our new Outback it was the color and had all the options we wanted and t to pay. We stopped into Charlie's and 2 hours later we were driving home in our new Outback it was the color and had all the options we wanted and then some. Simple pleasant transaction! It's also great to do business with a local family that does so much for our community! More

We have purchased new vehicles for over 50 years and this is the first time we have dealt with a salesman (Mark) who had an extensive knowledge of the vehicle he sold us. Every salesman should be as knowledg is the first time we have dealt with a salesman (Mark) who had an extensive knowledge of the vehicle he sold us. Every salesman should be as knowledgeable as Mark and as personable. What a great experience. George, the sales manager, was exceptional to deal with also. The finance person who did the paperwork was very thorough and explained everything well also. I wish to recognize people behind the scenes also that made everything happen so quickly. What a great team. I don't think I could drive by the dealership and not stop in and say hello. It is a family!! More

My experience with Charlies Subaru was a good one. I went looking for a car and they did there best to get me into a car that would work well for me. the length of time that it takes to go in and find went looking for a car and they did there best to get me into a car that would work well for me. the length of time that it takes to go in and find what you are looking for takes a bit longer than I like but they did do everything they could to get me what I wanted for a car and into the payment that I was comfortable with. I am definitely going back for my next car. More