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Chastang Ford

Houston, TX

Overview
Employees
Reviews
Vehicles
4.8
233 Reviews
At Chastang Ford, we pride ourselves on delivering a hassle-free, transparent, and customer-focused experience. Whether you're shopping for a new or used vehicle, managing a fleet, or servicing your truck, our team is dedicated to providing expert guidance with no pressure and no hidden fees. We specialize in commercial and retail sales, offering honest pricing and top-tier customer service. Visit us and experience the Chastang Ford difference—where relationships matter and service comes first.
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6200 North Loop E

Houston, TX

77026

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Showing 233 reviews

December 19, 2023

This is a family owned dealership and it show. They truly care about their customers as well as their employees. Check them out for all your families auto needs. More

by DGREER0512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint. Chris, Rob, Stanley.
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Jan 02, 2024 -

Chastang Ford responded

Thank you for highlighting the family-owned and customer-centric nature of this dealership. It's wonderful to hear that they genuinely care about both their customers and employees. Your recommendation speaks highly of their values and commitment to providing excellent service. We appreciate your feedback and encourage others to check them out for their auto needs. If you or your family ever require any further assistance or have questions in the future, please don't hesitate to reach out. Safe travels, and thank you for your support!

December 19, 2023

GREAT JOB AS USUAL. SALESPERSON IS THE BEST. THEY TREAT YOU LIKE FAMILY. NEVER ANY ISSUES More

by big ed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ED, MARTIN
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Jan 02, 2024 -

Chastang Ford responded

Thank you for your kind words and continued support! We're delighted to hear that you had another great experience with us. It's wonderful that your salesperson Ed is the best and that you feel like part of the family when you visit us. Your feedback is much appreciated, and we look forward to providing you with exceptional service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing us, and have a fantastic day!

December 19, 2023

Ed was very helpful and professional throughout the entire process. He was great to work with. More

by RAY.WARREN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed Miller
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Jan 02, 2024 -

Chastang Ford responded

We're thrilled that Ed provided you with helpful and professional assistance throughout the process. It's fantastic that he was great to work with, and your positive feedback is much appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing us, and we hope to serve you again soon!

December 19, 2023

Best experience buying a new vehicle that I have ever had. Great team at Chastang Ford. More

by RICHARD.BASS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Rudy
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Jan 02, 2024 -

Chastang Ford responded

We're delighted to hear that you had the best experience buying a new vehicle at Chastang Ford! It's fantastic that you had such a positive experience with our team. Your feedback means a lot to us, and we appreciate your support. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Chastang Ford, and we look forward to serving you again in the future!

December 18, 2023

Went in for an oil change and had to return the next day because my oil level was a quart short. Problem was taken care of but I shouldn’t have had to return for that. The Ford service employees should know More

by sanchezj0429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Jan 16, 2024 -

Chastang Ford responded

We appreciate your feedback and apologize for the inconvenience you faced during your recent visit for an oil change. It's important to us that our customers have a smooth and hassle-free experience, and we understand that having to return the next day was not ideal. We have taken note of your concern, and we will work on ensuring that our service employees have all the necessary information to avoid such issues in the future. Your satisfaction is our priority, and we hope to serve you better next time. If you have any further questions or need assistance, please feel free to reach out to us. Thank you for bringing this to our attention.

December 18, 2023

Ryan has been great. The experience from start to finish was perfect. I love my truck. This is my 5th SD, and best. Also the best purchase experience More

by dcardone1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jan 02, 2024 -

Chastang Ford responded

Thank you for sharing your positive feedback with us! We're thrilled to hear that Ryan provided you with excellent service and that your overall experience from start to finish was perfect. It's fantastic to know you love your truck, especially since it's your 5th SD and the best one yet. We're honored to have been a part of your best purchase experience, and we look forward to continuing to meet your expectations. Enjoy your new truck!

December 18, 2023

very friendly, well mannered staff. Customer Service was immaculate. chris was very helpful fast and detailed service. More

by chaimialee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
chris
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Jan 02, 2024 -

Chastang Ford responded

We truly appreciate your kind words and feedback! It's wonderful to hear that our staff was friendly and well-mannered and that you found our customer service to be immaculate. We're delighted that Chris provided helpful, fast, and detailed service. Your satisfaction is important to us, and we're here to assist you whenever you need us. Thank you for choosing us, and we look forward to serving you again in the future!

December 18, 2023

Easy to schedule online. Service was performed in a timely manner. I will return for my next service. More

by rayk6111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
Report | Print
Jan 02, 2024 -

Chastang Ford responded

Thank you for taking the time to share your positive experience with us! We're glad to hear that scheduling online was easy and that your service was performed in a timely manner. We appreciate your trust in us, and we look forward to welcoming you back for your next service. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. Safe travels, and see you next time!

December 18, 2023

I bought a high mileage used truck as is with no warranty. I had problems on the drive home. Chastang Ford offered to either take the truck back or fix it even though they certainly did not have t More

by CMCKAY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Rodriguez
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Jan 02, 2024 -

Chastang Ford responded

We greatly appreciate your feedback and are pleased to hear about your positive experience with Chastang Ford's customer service. It's evident that they genuinely care about their customers. It's fantastic that they offered to take the truck back or repair it, even though there was no warranty, and provided a loaner vehicle during the Thanksgiving holiday. Thank you for acknowledging their exceptional service. If you ever need any further assistance or have questions, please feel free to reach out. Safe travels, and we look forward to serving you in the future!

December 18, 2023

They were extremely helpful and thorough. My issue needed to be researched with Ford and they kept me updated throughout the process. I highly recommend the Chastang Ford service team. More

by C_MBARFOOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jan 02, 2024 -

Chastang Ford responded

Thank you for taking the time to share your positive experience with the Chastang Ford service team. It's wonderful to hear that they were extremely helpful and thorough in addressing your issue. Keeping you updated throughout the research process demonstrates their commitment to customer satisfaction. Your recommendation speaks highly of their service, and we greatly appreciate your trust and feedback. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out. Safe travels, and thank you for choosing Chastang Ford!

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