Chastang Ford

I had a horrible experience in the service department with Carlton Cooper. Customer service skills and communication was the worse. I drove my 2011 Ford F-250 in on Monday to have my transmission checked with Carlton Cooper. Customer service skills and communication was the worse. I drove my 2011 Ford F-250 in on Monday to have my transmission checked out. Mr Carlton Cooper quoted me $175 to give me a diagnostic and let me know what was wrong with the truck. I never received a call back after 2 days I called to check on my truck. I was told that they were very busy and they had not checked it out yet. Mr Cooper promised me that he would call me back tomorrow before 12 pm.The next day I never received a call. I called Mr Cooper and checked on the truck and he informed me that he still had no information on the diagnostic of the vehicle yet and he would call me back later today. After 4 days I finally heard back from Mr Cooper informing me that the price to fix my vehicle would be $1550.00 to fix my truck. I approved the work to be done. Then Mr Cooper informed me it would take two weeks for the work to be completed. That was a problem for me but Mr Cooper said it will not take two weeks that’s just what the say so the customer won’t be disappointed if it does. Four days later I received a call from Mr Cooper informing me that the new price to fix my truck would be $8000.00 to fix my truck. They just checked it out and I needed a new transmission. I informed Mr Cooper that after two weeks of having my vehicle finally calls me a that the news he gives me. He apologized and said he could give me a discount on he diagnostic price of my vehicle. I go in the next day to pay for my truck and my bill is $450 dollars for shop time. Customer service and communication from Mr Cooper was the worse. Their shop had always been slow even for a regular oil or filter change. Never again will I go to this dealer ship. More

Ryan Fehl did an amazing job selling us our 2019 F-150! HE TRULY IS MIRACLE WORKER! GREAT experience at Chastang Ford! Great job! Thanks again HE TRULY IS MIRACLE WORKER! GREAT experience at Chastang Ford! Great job! Thanks again More

No Communication-Not a fan Noticed an oil smell from my truck. Took it to Chastang because it's close to my job. Made an appointment and dropped it off on 2/6/20 Thursday. Go Noticed an oil smell from my truck. Took it to Chastang because it's close to my job. Made an appointment and dropped it off on 2/6/20 Thursday. Got an estimate on the Monday 2/10/20. Each day, I had to call to get an update and was told they were waiting on some other department and ended the conversation with maybe tomorrow. I actually got more information from a different service technician "Chad" on Saturday 2/8/20 with a quick summary of the diagnosis, but no estimate. Explained my concern about the lack of communication from Jarod and received an estimate late Monday morning. Yesterday, my call ended with I'll find out if it will be ready today, or tomorrow and let you know. Of course, no call came! My most recent call today ended finally with "this afternoon". The only consistent communications I received from Jarod were "I'm so busy", "maybe tomorrow" and "I'll let you know." I would have rented a vehicle if I had known it would take 6 days and counting to get my repairs started and hopefully completed. Chastang may be a great dealership to buy a new vehicle or if you are a fleet customer. For the everyday person that uses their vehicle daily for transportation, don't bother unless you have a rental planned. More

can in with a powersteering leak They got my 2007 aspen in and check it out ,for leaking power steering fluid found out that I needed a Rack and Pinion . the service Advisor contact They got my 2007 aspen in and check it out ,for leaking power steering fluid found out that I needed a Rack and Pinion . the service Advisor contact me . I gave them the approver to fix and they did a great job. I will see them again for other repairs More

Fun and easy truck buying experience My third truck from this family owned and operated dealership! The baton has truly been passed and the same qualities of customer service first , atte My third truck from this family owned and operated dealership! The baton has truly been passed and the same qualities of customer service first , attention to detail and no high pressure sales have carried on. Joe , Patrick , Mandy and their staff , Cody , Jessica and Alvin all made this a quick and easy transaction. I will recommend this Ford dealership to both commercial and personal truck buyers who want an honest and fair deal on their new purchase. Keep up the good work ladies and gentlemen!! Ford should be proud to call you one of their dealers. More

Quick and easy The best guys around. Great experience. Always a pleasure to do business. Customer service is top notch. Never a question when something arises, staf The best guys around. Great experience. Always a pleasure to do business. Customer service is top notch. Never a question when something arises, staff goes above and beyond. More

They make the car buying experience painless! This is our third vehicle we've bought from them. Does that tell you anything? Love their customer service. It's a no nonsense attitude with these guy This is our third vehicle we've bought from them. Does that tell you anything? Love their customer service. It's a no nonsense attitude with these guys, they aim to please their customers. Cody, Randy and Paul are awesome! More

Excellent service with a smile I regularly bring my Ford F-150 into the QuickLane service area for all my service. They are always accommodative and generally get me right in. the I regularly bring my Ford F-150 into the QuickLane service area for all my service. They are always accommodative and generally get me right in. the desk personnel and techs are quite proficient and sensitive to the fact that I am waiting for my vehicle. the waiting area is clean and inviting, as well. More

Excellent buying experience We just finalized our truck purchase on 1/15/19. I have to say it was a very pleasant buying experience. We are from Pennsylvania so ours was a little We just finalized our truck purchase on 1/15/19. I have to say it was a very pleasant buying experience. We are from Pennsylvania so ours was a little more complicated getting all the paperwork in place. We worked with one of their newer sales guys David Schlothau. He did a great job, we used an outside credit union for financing which Chastang was happy to allow us that option. They didn't pressure us to use their financing and were not pushy in their sales tactics or for purchasing an extended warranty. I have to say that was so refreshing. They informed us of our options so we could make the best choice for us. We made an appointment to see our truck, they met us and took a test drive then immediately started paperwork. They made it so easy. They were so patient waiting for our financing check to arrive and were great with all the follow-up things we needed. They went above and beyond by working with a local person to get our fifth wheel set up installed as well. The whole experience was top notch. When we picked up our truck it was detailed and the gas tank filled which was an added bonus! David even shared some great local information about rodeo's and local hot spots to check out during our stay. Thanks for making this such a positive experience. We are excited to start using our new to us truck for more of our travels. If you are looking for a truck, I highly recommend them. More

Fantastic experience!! I recently purchased a Ford F-150 at Chastang Ford. This was the best experience I’ve ever had at a dealership. Leon took care of us. He was very p I recently purchased a Ford F-150 at Chastang Ford. This was the best experience I’ve ever had at a dealership. Leon took care of us. He was very professional and courteous. The whole experience was low pressure and just basically enjoyable. We also enjoyed working with Randy Wooldridge, and Jeff, I give this team a big 4 thumbs up! I will definitely refer friends to Chastang! Thanks guys! Alan leatherwood More