Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chastang Ford
Houston, TX
135 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
135 Reviews of Chastang Ford
December 18, 2023
They were extremely helpful and thorough. My issue needed to be researched with Ford and they kept me updated throughout the process. I highly recommend the Chastang Ford service team. My issue needed to be researched with Ford and they kept me updated throughout the process. I highly recommend the Chastang Ford service team. More
by C_MBARFOOT
Verified CustomerEmployees Worked With
Chris
Helpful December 18, 2023
I always receive excellent service from Chastang Ford's service team. They are knowledgeable and determined to find and solve any issue with genuine concern. service team. They are knowledgeable and determined to find and solve any issue with genuine concern. More
by YCALEGON
Employees Worked With
Chris
December 18, 2023
This is a family owned dealership and it show. They truly care about their customers as well as their employees. Check them out for all your families auto needs. They truly care about their customers as well as their employees. Check them out for all your families auto needs. More
by DGREER0512
Employees Worked With
Clint. Chris, Rob, Stanley.
November 07, 2023
Zero assistance after purchasing a used vehicle. One week after buying I spent $2,000 on right front end replacement. Three months after purchase another $2,000 on power steering pump that occurred One week after buying I spent $2,000 on right front end replacement. Three months after purchase another $2,000 on power steering pump that occurred on drive home. No contact or even acknowledgment from Chastang. Don’t recommend More
by bryan_linder
Employees Worked With
Martin Pape
August 04, 2023
I’m not a robot or paid consumer, I wasn’t given anything from cars.com or Chastang Ford, just wanted to share my honest experience. The dealership showed me everything I asked to see, made a video so I coul from cars.com or Chastang Ford, just wanted to share my honest experience. The dealership showed me everything I asked to see, made a video so I could see and hear everything (engine, revving, AC, horn, everything) even took pictures of specific sections of the owners manual I requested to see…the dealership picked me up from the airport and had me in/out within an hour so I could get on the road home. Very, very good experience overall. More
by Deano19k
Employees Worked With
Martyn -Salesman and Martin in Credit department
July 21, 2022
If I could I would leave 0 stars. This dealer wastes your time and your money. I dealt with the service branch and it took them a full week to replace a battery. It came to the point This dealer wastes your time and your money. I dealt with the service branch and it took them a full week to replace a battery. It came to the point where I just took the truck back myself because they left it there a full week and didn’t touch it. No communication and all around service was lackadaisical. More
by Wkd
Employees Worked With
Dominick Patterson
July 21, 2022
From the start of the process. They were completely transparent and courteous. I realy enjoyed doing business with them. In my opinion they raised the bar on how to satisfy their c They were completely transparent and courteous. I realy enjoyed doing business with them. In my opinion they raised the bar on how to satisfy their customers. I will refer them to my family and friends. Thanks, Great Work! More
by Van
Employees Worked With
Randy DeLay, Martin Gembe
June 26, 2022
Ryan Fehl was an outstanding salesman. He made the whole process a whole lot easier than I anticipated. The whole dealership felt like one big family. Highly recommend this dealership to a He made the whole process a whole lot easier than I anticipated. The whole dealership felt like one big family. Highly recommend this dealership to anybody trying to buy a vehicle. More
by Tfehl4
Employees Worked With
Ryan Fehl
May 02, 2022
Very friendly and helpful staff! Martin did an awesome job with communicating with me and sped up the process for fast and easy transaction. Martin did an awesome job with communicating with me and sped up the process for fast and easy transaction. More
by Mike
Employees Worked With
Martin
April 07, 2022
Excellent service all around. straight upfront prices no mark up no up selling just honest prices. Friendly staff and Jose was the most helpful sales person I’ve ever worked with. straight upfront prices no mark up no up selling just honest prices. Friendly staff and Jose was the most helpful sales person I’ve ever worked with. Chastang ford has earned a lifetime customer. More
by Jw
Employees Worked With
Jose Alfaro
