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Chastang Ford - Service Center

Houston, TX

4.8
112 Reviews
Call Service Center (346) 200-5370

112 Reviews of Chastang Ford - Service Center

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April 15, 2025

Professional experience all the way around Great service, knowledgeable staff. Everyone is very kind. Thanks. More

by TEXANS72
Recommend Dealer
Yes
Employees Worked With
Isaac
Report | Print
Apr 21, 2025 -

Chastang Ford responded

Thank you so much for the kind words! We're proud to have a team that values professionalism, knowledge, and kindness, and we’re glad that came through in your experience. We truly appreciate your support and look forward to welcoming you back to Chastang Ford!

April 13, 2025

After their "works" service . my pickup just drives like it is "tigher", seems like my 13 year old truck is a newer version. More

by MGNG1946
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Zimmerman, Repman
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Apr 21, 2025 -

Chastang Ford responded

Thank you so much! We love hearing that your truck feels like new again after our Works service — that’s exactly what we aim for. It means a lot that you trust us with your 13-year-old pickup, and we’ll be here whenever it needs a little more TLC. Appreciate you being a part of the Chastang Ford family!

April 12, 2025

Quick convenient great costumer service . Knowledgeable advisor and technician been doing business with them for years More

by ESQUIVELJAIMEJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Fehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2025 -

Chastang Ford responded

Thank you for the continued support over the years! We’re so glad to hear our team continues to provide quick, convenient, and knowledgeable service. It means a lot to have earned your trust, and we look forward to taking care of you for many more years to come at Chastang Ford!

April 11, 2025

Communicative. Trustworthy. Great service! Came in with an issue with my truck. Came out driving like new. Will be back for further services! More

by nando_s_918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
Report | Print
Apr 21, 2025 -

Chastang Ford responded

Thank you so much! We’re glad we could get your truck back to running like new. It’s great to hear you felt taken care of and confident in our service; that’s precisely what we strive for. We look forward to seeing you again for future visits!

April 10, 2025

The guy at the service department did a great job. Their work was fast and efficient! More

by javieroriginal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Fehl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Day
Report | Print
Apr 21, 2025 -

Chastang Ford responded

Thank you for the kind words! We're glad our service team took great care of you and got the job done quickly and efficiently. We appreciate your support and look forward to seeing you again at Chastang Ford!

April 08, 2025

I will always go to chastang ford, the customer service has always been wonderful. Clint especially was super nice. More

by reservation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint, Rafael
Report | Print
Apr 21, 2025 -

Chastang Ford responded

Thank you so much for your continued trust in Chastang Ford! We're thrilled to hear you've consistently had a great experience, and we’ll be sure to pass your kind words along to Clint — he’ll appreciate it. We look forward to taking care of you for years to come!

April 03, 2025

Chris was great - got everything in order and service was prompt - Chris got back w me promptly More

by CARDIACNURSECB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Apr 21, 2025 -

Chastang Ford responded

Thank you so much! We’re happy to hear Chris took great care of you and kept everything on track. Prompt service and clear communication are what we aim for, and we’re glad that stood out. We appreciate your visit and hope to see you again soon at Chastang Ford!

April 01, 2025

Chastang Ford is the best! Way better than any other dealership, even Sewell. For real.. More

by JALBANESE3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Clint Couch
Report | Print
Apr 21, 2025 -

Chastang Ford responded

Wow — thank you! That’s some high praise, and we’re honored to hear it! We do our best to go above and beyond for every customer, and it means a lot that you noticed. You’re always welcome at Chastang Ford — for real. 😎

March 31, 2025

Overpriced and three times as long. Have discovered that work I was billed for was not completed. More

by Wtmhousto2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac
Report | Print
Apr 21, 2025 -

Chastang Ford responded

We’re very sorry to hear about your experience and take this feedback seriously. This is not the level of service we aim to provide. We’d like the opportunity to look into this further and make things right. Please give us a call at 713-678-5000 and ask for Nick Lang, our Service Director. We’d really appreciate the chance to speak with you directly and understand what happened.

March 27, 2025

Excellent service and communication. Clint and the service team did a great job on taking care of me and my truck. Very pleasant experience! More

by Elvin Mendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint, service guys
Report | Print
Apr 21, 2025 -

Chastang Ford responded

Thank you, Elvin! We’re so glad to hear Clint and our service team took great care of you and your truck. Excellent service and clear communication are what we strive for, and we’re thrilled your experience was a pleasant one. We appreciate your trust and look forward to seeing you again at Chastang Ford!

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