Chatham Ford Inc

awful roadside assistance had me towed there, no help whatsoever, told me to take it to where i bought it, definitly not team players, disgrace to the f roadside assistance had me towed there, no help whatsoever, told me to take it to where i bought it, definitly not team players, disgrace to the ford name More

never again So disappointed purchased a f-150 go to salesmen truck has broken windshield his words call your insurance co, really that's the answer I get, they j So disappointed purchased a f-150 go to salesmen truck has broken windshield his words call your insurance co, really that's the answer I get, they just put in a wire harness my check engine light was on and they want to charge me to find out why they need a lesson keeping the customer happy cause I'm pissed off More

I am very disappointed in Chatham Ford. Some years ago I had purchased a brand new 2008 Mustang that leaked like a siv when it rained. The car ended up smelling like someone had driven it through a pond. Wh had purchased a brand new 2008 Mustang that leaked like a siv when it rained. The car ended up smelling like someone had driven it through a pond. When I brought it back to the dealership they told me they had never heard of it before, but a quick search on Google brought up a number of TSBs on the subject for my year and previous years. Just this summer (August 2013) I purchased a 2005 f250 super duty. They sent it out to be safety checked and fixed up. Three weeks after I brought it home it left me stranded. They did replace the parts under the Lemon Law. Now I am looking at $5000 to have a new take off bed put on because apparently no one noticed while they were "safety checking" that the original bed is about to fall off. Unfortunately I didn't notice it until I put a rack on and saw that it was swaying like crazy back and forth in my rearview mirror. More

While vacationing on Cape Cod, I ran into a problem with my Ford Escape. Despite a very busy July 4th schedule, Mark in the Service Department went out of his way to schedule the work and make sure I got ba my Ford Escape. Despite a very busy July 4th schedule, Mark in the Service Department went out of his way to schedule the work and make sure I got back home safely. This is a small dealership with a big heart. More

Bought a new van because I wanted to do business locally. It was delivered with no personal instuctions about anything in the vehicle. The vehicle was dirty, still had shipping oil on wheels, 1/2 tank of It was delivered with no personal instuctions about anything in the vehicle. The vehicle was dirty, still had shipping oil on wheels, 1/2 tank of gas and the tire warning light was on. Sales agent let some air out of one of the tires and said the light would go out when I drove it more. When light didn't go out after driving 200 miles. I checked the tire pressure and found the 2 front tires where 10 lbs low and the rears were 20 lbs low. I added air to the recommended amount and the light went out. The dash air vents don't have any movement of air in any setting. I need to make an appointment to see why? It doesn't seem the van had any pre delivery inspections or service done at all by the dealer. Very disappointed consumer. More

I brought my truck in for warranty service (broken seat I brought my truck in for warranty service (broken seat part).The service manager was great and the repair was done quickly.I would go there again a I brought my truck in for warranty service (broken seat part).The service manager was great and the repair was done quickly.I would go there again and will purchase my next vehicle at Chatham Ford. More

I purchased 05 Ford Focus wagon. Problems from day one. I purchased 05 Ford Focus wagon. Problems from day one. CF turned rotors and front end aligned car after I purchased. Sold w/dry rotted tires CF repl I purchased 05 Ford Focus wagon. Problems from day one. CF turned rotors and front end aligned car after I purchased. Sold w/dry rotted tires CF replaced. Transmission motor mount needed to be replaced and I had to have another mechanic not CF diagnois this problem.CF kept saying there was nothing wrong with car. CF did a vehicle safety inspection before the car was sold to me,I had 3 major problems with the car in 34 days of ownership I filed arbitration Mass.Attorney General Office.Chatham Ford gave me a refund. CF knew if I proceeded with arbitration Cf would of paid a big fine thru the state. CF had BS on their work orders also. I am very happy to be out of their piece of junk.Car still sitting on the lot. Would I recomend Chatham Ford a big NO More

I bought a used van from Chatham Ford. Three weeks later the engine light came on. I brought the van back, was informed that there was a one hundred dollar charge for warranty work which I believe is not a the engine light came on. I brought the van back, was informed that there was a one hundred dollar charge for warranty work which I believe is not a common practice. I was never told that by the salesperson before buying the van. The saleperson was indifferent. In my opinion, this is poor business practice and I have begun to spread the word about Chatham Ford's inability to see that customers do not return if treated unethically. Interestingly, several people have already told me they would never do business with Chatham Ford. More