Southern Chrysler Dodge Jeep Ram Newport News

I wish I could remember the service advisor's name. He was at the desk furthest away from the entrance. He was GREAT! He was friendly, knowledgeable and professional. He kept me updated and had my issu He was at the desk furthest away from the entrance. He was GREAT! He was friendly, knowledgeable and professional. He kept me updated and had my issues resolved in time for me to pick my son up from school. The dealership itself looked and felt like a high end luxury car dealership. I was very impressed. It's the best Jeep dealership I've ever seen. More

This would be my third return for a repair, and it is challenging to take time off from work. challenging to take time off from work. More

Horrible, I was told first I needed a turn signal bulb to inspection for $75 that then turned into a entire turn signal assembly for $550 in which I declined then when picking up the vehicle all turn signal inspection for $75 that then turned into a entire turn signal assembly for $550 in which I declined then when picking up the vehicle all turn signal worked. When asked to speak with the inspector and manager I was made to wait for 30 mins to then ask again and Roger stated they both went home for the day. Then took the vehicle to an inspection station for it to pass without issue. I am beyond frustrated and will likely not return. I have bought 4 vehicles from her but don't believe I will return due to this service More

Andrew saved the sale. Another sales manager and the salesman made the experience very difficult. The other sale manager gave us a payment of 900 dollars a month for the sa Another sales manager and the salesman made the experience very difficult. The other sale manager gave us a payment of 900 dollars a month for the same lease that has a payment of less than 600. Andrew and the finance manager Russ are great car people. More

Very communicative, helpful, and friendly Roger is one of the best advisors I have ever worked with...honest and authentic the best advisors I have ever worked with...honest and authentic More

Great work and completed in a timely manner. Kyan scheduled my appointment and treated me very respectfully. Described the needs of my car and completed the work in a timely manner. Did not keep Kyan scheduled my appointment and treated me very respectfully. Described the needs of my car and completed the work in a timely manner. Did not keep me waiting too long. Kyan was extremely professional. More

The process went smooth but when it came down to service the car it was slow and confusing. 2 days later and I still havent received my car the car it was slow and confusing. 2 days later and I still havent received my car More

Roger provided excellent customer service. I have to admit that I wasn't happy after having high dollar service completed two weeks ago, then having another big dollar service done. The servic I have to admit that I wasn't happy after having high dollar service completed two weeks ago, then having another big dollar service done. The service tech provided me an excellent update of what required fixing. Overall Excellent. More

Almost Awesome experience. I think you guys should hire more help to drive down wait times, and also fix the software in your app so you’re not booking multiple people for the I think you guys should hire more help to drive down wait times, and also fix the software in your app so you’re not booking multiple people for the same time slots (example: 8 people for an 11:15 AM oil change for one service Tech, which was my experience)…. Other than that Customer/Service was good More

Didn't get a text when parts came in, as I was told would happen. I went in to check on it the parts were available and got scheduled. After that all went well. happen. I went in to check on it the parts were available and got scheduled. After that all went well. More