Southern Chrysler Dodge Jeep Ram Newport News
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Since new ownership, things there still being worked out! Phones & numbers still aren't 100%. When I called for a certain person they told me no one by that name works there but when I get there the person w Phones & numbers still aren't 100%. When I called for a certain person they told me no one by that name works there but when I get there the person who doesn't work there was there working!? ????? More
They had my car all day (since 9:30am) and didn't do my oil change, someone took my key home with them, and I was told that they are keeping my car until Monday. Disregarded any plans I may have had. Worst oil change, someone took my key home with them, and I was told that they are keeping my car until Monday. Disregarded any plans I may have had. Worst customer service I've seen in a while. More
Fast friendly and clean Kyan was very personable and friendly. The service center was very clean. The turnaround time was much faster than expected. friendly. The service center was very clean. The turnaround time was much faster than expected. More
Excellent customer service in regard to fitting me in for a last minute service on the next day, service advisor was a pleasure to interact with. The tech removed my license plate (unnecessary) for tire rota a last minute service on the next day, service advisor was a pleasure to interact with. The tech removed my license plate (unnecessary) for tire rotation and did not replace, cross threaded one lug nut for spare, did not tighten another beyond hand tight, and kept my spine drive socket - had to install spare lug nut on spare tire due to damage caused by tech, and return to the dealership to retrieve my socket to re-torque my lug nuts, which were not at the manufacturer spec of 130lbft on any of the wheels. I appreciate the service department's willingness to perform the service on such short notice, but the work done was not to standard and created a potentially dangerous situation. More
Professional, friendly customer service and good car repair service. Efficient and timely appointments and work. repair service. Efficient and timely appointments and work. More






















