Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Checkered Flag Honda
Norfolk, VA
1,118 Reviews
Welcome to Checkered Flag Honda, where you can browse our entire inventory of new Honda vehicles and used cars at our Norfolk dealership. Drive to Norfolk to test drive a vehicle, speak to one of our experts, or discuss financing options. You can also call us at 866-490-FLAG. Checkered Flag Honda has served thousands of customers find a Honda in the Virginia Beach area. Our large selection ensures that we have a vehicle for everyone, no matter what it is you're looking for. Imagine driving a stylish and sporty Honda in the Virginia Beach area by this afternoon!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Communication
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,118 reviews
March 31, 2022
I went in for a cranking issue repair. Then after a few hours the service writer claimed that it needed a starter AND that they also found that the timing belt was about to break. I said h Then after a few hours the service writer claimed that it needed a starter AND that they also found that the timing belt was about to break. I said how do u know? She replied “ cause the mechanic can hear it.” I said that me and other reputable mechanics heard absolutely no abnormal noise. I said, “how do u know that it’s not coming from somewhere else?” She replied, “ well the mechanic took the timing cover off and seen it hanging off, half ripped and about to snap at anytime.” So I approved the starter replacement and immediately declined the “”timing belt repair”… due to me being highly suspicious, being that the timing belt was replaced by a reputable shop only 9,000 miles ago. I then took it back to the shop that replaced the belt 9,000 miles ago and told them that Checkered flag claimed that the timing belt needed to be changed immediately cause they CLAIMED that they HEARD and SEEN that the timing belt was bout to snap. The shop then did the repair and they showed me the old timing belt as it was getting removed…and to my surprise::: the timing belt was fully INTACT, on the gears correctly, and NOT in danger of snapping like Checkered flag service had CLAIMED. It was obvious as the 4 mechanics in the shop of the original timing belt repair was shocked and amused as it was obvious that Checkered Flag Honda made a FALSE CLAIM in order to boost their sales revenues. I have been going to that Checkered Flag for years, however, this is the very first time that they tried to scam me into a absolutely unnecessary repair. It is obvious that they thought that they had my trust after all of these years, and they felt like I would PANIC and act off of fear and approve of their “” scam repair.”” I was definitely disappointed to see this…as it was obvious that a timing belt repair is HIGHLY profitable for them….to the point that they would LIE and claim that they heard and seen it torn and about to snap. My advice…watch them, and if it sounds too suspicious, or if the repair doesn’t make sense…. Then make SURE that u get a SECOND opinion elsewhere at a reputable shop….as they have proven that they are capable and very WILLING to lie in order to boost sales. More
by Tbone2550
Employees Worked With
I’m not even going to say
February 19, 2022
We purchased a new 2021 Honda CRV last April. The purchase process was excellent and I gave them five stars. On February 11th we had to take our car in for service because the safety drivability The purchase process was excellent and I gave them five stars. On February 11th we had to take our car in for service because the safety drivability systems flashed warnings that the radar system was malfunctioning which made the cruise control inoperable. The service writer started talking about damage before the car was ever seen. The appointment time was 11am. It was 4pm before the car was looked at. After a few minutes the service writer came to get us and said that the radar sensor was not working and had been damaged. There was no sign of damage in the grille area but she said that warranty would not cover it and the cost would be $1,080. She put on the repair order that there was scuff marks in the grill area where the radar sensor is located. There was clearly no scuff marks anywhere on the grille. I talked to Honda and they told me to get a second opinion. I took the car to another dealer which got the car in immediately and spent two hours diagnosing the problem (not 15 minutes). The problem was not the radar sensor at all, but something totally different. She was going to have us spending out of pocket almost 11 hundred dollars for a part that was not bad. The car had around 13,800 miles on it. Your service writer needs to let the technicians do the diagnosing. I could not be happier with the second dealer's caring service and I will be getting service there from now on. Keep in mind my complaints are about the service department only. The sales process was excellent. More
by john
Employees Worked With
Jordan
February 10, 2022
Brendan Powell was absolutely amazing to work with. He is so friendly, down to earth & easy to make conversation with. This dealership is my absolute #1. I’ve had nothing but great experiences starting in 20 so friendly, down to earth & easy to make conversation with. This dealership is my absolute #1. I’ve had nothing but great experiences starting in 2019 when I purchased a brand new Honda Civic. More
by Talya Kingsolver
Employees Worked With
Brendan Powell
November 13, 2021
Fair price for new Honda CR-V. Nice people here. They explained everything about finances, features etc explained everything about finances, features etc More
by Flossy412
Employees Worked With
October 25, 2021
I recently purchased a 2022 HR-V Sport I had spotted on their website that was due to arrive at Checkered Flag Honda. When I contacted the dealership, Carl was able to take my deposit over the phone to sec their website that was due to arrive at Checkered Flag Honda. When I contacted the dealership, Carl was able to take my deposit over the phone to secure the car before arrival. Carl worked with me through every step of the process, from that first phone call to explaining the new features added since my 2016 HR-V. His honest, friendly professionalism was quite refreshing to find in the car sales world. The whole ‘What you see is what you pay’ pricing takes all the stress out of buying a car. No haggling. No salesman pushing to earn a commission. I hope to see Carl for my next car purchase. I highly recommend him. More
by Pcogitoergosum
Employees Worked With
October 15, 2021
We concluded our purchase of a 2022 Honda Pilot today. We had to await its arrival but were pleased with the information about the en route vehicle. Carl Dyson is our go-to salesman at Checkered Flag. We had to await its arrival but were pleased with the information about the en route vehicle. Carl Dyson is our go-to salesman at Checkered Flag. He has helped us purchase several vehicles, and he makes the experience a pleasant one. We were thrilled to finalized our purchase starting with 'putting our arms around the car', as he put it, driving it around. Then the financial bits and pieces fell nicely into place. We couldn't ask for a better experience or a better contact. We always go to Carl and Checkered Flag because of his expertise and helpfulness. Great experience. Dave and Cindy C. More
by Forrest C.
Employees Worked With
September 17, 2021
Salesperson Carl and the entire staff was friendly and helpful. Sherri Frank pitched-in to help with our trade-in appraisal when Carl was in a mtg. Although we switched our vehicle selection to a 2022 CRV helpful. Sherri Frank pitched-in to help with our trade-in appraisal when Carl was in a mtg. Although we switched our vehicle selection to a 2022 CRV they are continuing to work with us! More
by DrGB
September 09, 2021
I am very satisfied with Scottie assistance in transaction. He made the entire process of getting me a new car smooth, easy and fun. 🙂Highly recommend him as a Honda sale person! transaction. He made the entire process of getting me a new car smooth, easy and fun. 🙂Highly recommend him as a Honda sale person! More
by M.G.
Employees Worked With
SCOTTIE
September 01, 2021
2019 Honda Accord Hybrid1. Over charged from original 2019 Honda Accord Hybrid 1. Over charged from original quote on transmission service by $80. 2. Did not perform 32 point inspection with oil change. 2019 Honda Accord Hybrid 1. Over charged from original quote on transmission service by $80. 2. Did not perform 32 point inspection with oil change. 3. Botched Fuel Pump Recall, Blames contaminated fuel wanted $2200 for repair. 4. Fuel tested, Fuel not contaminated. 5. Spoke to 6 different dealerships inside and outside of the area....all 6 stated that they have seen this before and they have had cars comeback AFTER RECALL because their technicians make mistakes (It was nice to hear someone tell the truth when they don't have too.) I guess the difference here is that they hold themselves accountable and Checkered Flag Honda does not. ***additional note*** the original and replacement fuel pumps do not have part numbers on them so you cant tell if the recall was actually performed....and on top of that Honda does not audit the dealers concerning the recalls, so you have to trust that the dealer did the work:/ Kinda scary when we are talking about fuel pumps:/ More
by djhte70
Employees Worked With
Service Advisor
