Checkered Flag Honda

Dealership was listing a 2018 JCW Mini Convertible on February 23 (on Cars.com). When I clicked the Confirm Availability button, I was contacted by Mr. Rodriguez that yes, the vehicle was available, and February 23 (on Cars.com). When I clicked the Confirm Availability button, I was contacted by Mr. Rodriguez that yes, the vehicle was available, and I set up an appointment to view it the next morning. When we got there, we were told by Mr. Rodriguez that someone from Maryland had called just before closing the night before, and put a deposit in on the vehicle. When I asked to view the car anyway, since we had driven an hour to the dealership, he told us that the car had been moved to CF BMW to be sold. We were frustrated, and stopped at CF Mini down the street to voice our frustration. The manager on duty quickly confirmed that CF BMW did not have the car, and after a couple more calls, determined that the car had been sold (by CF Mini) on February 14. Apparently, the online inventory system had not been updated after the sale, and Mr. Rodriguez did not actually "check the lot" until we had arrived at the dealership. There was no "buyer in Maryland", and no movement of the vehicle to CF BMW. Next time, maybe just admit that a mistake had been made, and don't compound the situation with a string of white lies...very disappointing experience. More

I am writing this review to express my deep dissatisfaction and outrage regarding the recent service experience I encountered at Checkered Flag Honda. My 2019 Honda Civic suffered an oil leak i dissatisfaction and outrage regarding the recent service experience I encountered at Checkered Flag Honda. My 2019 Honda Civic suffered an oil leak issue, which led to the necessity of towing the vehicle to your service center on January 5th. My discontent with Checkered Flag Honda dates back to July when I visited the service center for an oil change. During this visit, despite multiple confirmations from the staff, I was left stranded for over two hours without the promised Uber ride to my workplace. This negligence resulted in significant inconvenience and explanations owed to my employer for my delayed arrival. The situation exacerbated in December when I discovered a gas leak in my vehicle. Despite scheduling an appointment with your service center for January, two days before the scheduled date, my car signaled an error, prompting me to check the oil. Fearing for my safety, I arranged to have the car towed to your center early, seeking assurance regarding this action from your representatives, which was granted. Upon inspection, your team attributed the issue to Firestone, stating that they had left the oil cap loose during the last service. However, this information was incorrect, as it was Checkered Flag Honda who had conducted the preceding service and failed to properly secure the oil cap. This mistake caused immense frustration and placed an unnecessary financial burden on me. Furthermore, when I was informed that my vehicle was ready for pickup and instructed to pay through a provided link and arrive at the service center by 8:30 on a Saturday, I promptly adhered to these instructions. Despite arriving at 7:30 as instructed, the facility was inexplicably closed, demonstrating a complete lack of coordination or accuracy in providing correct operational hours. This was a significant inconvenience after following the given instructions meticulously. What compounded my disappointment further was discovering a Checkered Flag Honda flyer the next day, outlining the benefits available to customers purchasing a Honda vehicle from your dealership. These benefits included towing and rental services, services that would have been invaluable and greatly alleviated the stress I endured during this ordeal. Despite my repeated communications regarding my predicament, no such considerations were offered to me. This entire experience has been nothing short of a nightmare, tarnishing my trust and confidence in Checkered Flag Honda's service reliability and customer care. I can sincerely say the next car I buy will not be with Checkered Flag Honda. More

The worst service center. I had an appt at 7:20 with service advisor johnny landers. I called after i dropped it off and left a message to call me. no call so called again 1pm I had an appt at 7:20 with service advisor johnny landers. I called after i dropped it off and left a message to call me. no call so called again 1pm left another message. I called 5pm was told my car was not there. got there at 5:15pm there were no service reps in the area only 2 other upset customers. then i asked for my key, they couldnt find them, then after 30 min they found them in the drop box envelope unopened. telling me that the work will be done tomorrow morning. i work More

We called Carl after my wife had an accident with our current 2022 Honda Odessey, which was later totaled. Carl and I set up a date to talk and as usual he was extremely helpful and ready to do what was current 2022 Honda Odessey, which was later totaled. Carl and I set up a date to talk and as usual he was extremely helpful and ready to do what was necessary to keep my wife Marie happy. We looked a few different models and she said she want to try the CRV Hybrid which we did. We went on a ride around military circle, or what it left, to give my wife the feel of the car with no traffic. It worked great, she drove us back to the Checkered Flag dealership. Carl went over all he information on the car and cost. We bought the car, and now my wife has her new ride, the first time she has had anything other than an Odessey. And as before, A Happy Wife is a Happy Life. Thank you again Carl for your help and understanding. PS, Carl took my Ridgeline and had it washed and vacuumed, while we were checking the CRV's operations and features. We wish you and all a Very Merry Christmas and a Happy, Healthy, and Safe New Year. More

My car was broken into while getting serviced there. They did not take proper actions to ensure my car was locked. They informed me that due to their lack of responsibility, I must file a police report. They did not take proper actions to ensure my car was locked. They informed me that due to their lack of responsibility, I must file a police report. My car is still making noise and instead of the service manager calling me back, she emailed me to avoid speaking with me. I am informing everyone not to come here due to my experience and escalating until this is resolved. Checkered flag need to hold themselves accountable and make sure their staff are locking doors . I have lost all confidence in knowing my car is in good hands when I bring it there ! VERY DISAPPOINTED! More

This is the worst service I have ever seen. I will not ever do business with again Replace parts that were just done and didn’t fix it I will not ever do business with again Replace parts that were just done and didn’t fix it More

They sold me a car with $5000 of repairs it needed. I was told that this car had no problems. I trusted this dealership because of the reviews, and because I didn't want to deal with other car selling I was told that this car had no problems. I trusted this dealership because of the reviews, and because I didn't want to deal with other car selling places. I'm a senior on social security, so I'm not happy when CarShield tells me that this was all pre-existing. I was in April for the state inspection and it was rejected. I don't have the money to repair some things that should have been taken care of before the car was sold. I also have tried numerous times and left numerous messages for Janelle to call me back. It's been weeks now, and I'm still driving with a rejection sticker. I also don't have AC. It was working just fine until April, and now it won't work. I think someone caused it to stop working to get my money that I don't have. Now I have to drive a car with no AC in the summer heat, and I have serious health issues. I had also bought the car in for tire rotation in October, and they didn't say a peep about anything wrong. That tells me that they just did the rotation and sent me home without doing their 32 point inspection. They are quick to sell you a car, but then the service dept. falls short. Nobody will talk with me. I'm considering 10 on your side or getting a lawyer. I really thought this dealership would be the best, and very disappointed to find out they don't care once they sell you the car. Brendan Powell lied to me to sell me this car. I trusted him. More

The staff was accommodating and helpful the whole way threw. Even with my little ones, they had a family room and hot coco for them. Our sales person Christian was very helpful and knowledgeable about th threw. Even with my little ones, they had a family room and hot coco for them. Our sales person Christian was very helpful and knowledgeable about the whole process. He answered ever question and didn’t mind to answer repeat questions from things we didn’t understand. Very personable and inviting, thank you Christian! CF Honda, keep him around! More

This dealership service center sucks. Including management. We bought a 2022 Honda Accord Touring and sold it three months later because this service center completely dismissed rhe thre Including management. We bought a 2022 Honda Accord Touring and sold it three months later because this service center completely dismissed rhe three issues with our brand new car. They also won't let you talk to the regional Honda Rep. We had pictures of the car malfunctioning and had another problem that a different mechanic, outside of Honda, found within minutes and another issue you could visibly see but they still dismissed the problems. Corporate Honda was absolutely no better and wouldn't do anything because they were counting on Checkered Flag to tell them what was up but the bottom line, they both should take customer concerns seriously especially on a brand new car. We sold the car and bought another Lexus. At least we know they stand behind their vehicles. I have not had a single issue with the Lexus. Run away from this service center if you have a problem. They will NOT help you More

Wish every dealership could be like this experience! We came in potentially looking to trade/sell our car but weren’t planning on purchasing anything. Just good experience overall Respectful of time. S We came in potentially looking to trade/sell our car but weren’t planning on purchasing anything. Just good experience overall Respectful of time. Straightforward. Definitely recommend More