Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
38 Reviews of Checkered Flag Honda - Service Center
Sort by
September 01, 2021
2019 Honda Accord Hybrid1. Over charged from original 2019 Honda Accord Hybrid 1. Over charged from original quote on transmission service by $80. 2. Did not perform 32 point inspection with oil change. 2019 Honda Accord Hybrid 1. Over charged from original quote on transmission service by $80. 2. Did not perform 32 point inspection with oil change. 3. Botched Fuel Pump Recall, Blames contaminated fuel wanted $2200 for repair. 4. Fuel tested, Fuel not contaminated. 5. Spoke to 6 different dealerships inside and outside of the area....all 6 stated that they have seen this before and they have had cars comeback AFTER RECALL because their technicians make mistakes (It was nice to hear someone tell the truth when they don't have too.) I guess the difference here is that they hold themselves accountable and Checkered Flag Honda does not. ***additional note*** the original and replacement fuel pumps do not have part numbers on them so you cant tell if the recall was actually performed....and on top of that Honda does not audit the dealers concerning the recalls, so you have to trust that the dealer did the work:/ Kinda scary when we are talking about fuel pumps:/ More
by djhte70
Employees Worked With
Service Advisor
Helpful May 13, 2021
I purchased a vehicle at this location and have only purchased tires and most maintenance at this location. I went for an oil change and found out the last time I purchased tires 3 out of 4 were install purchased tires and most maintenance at this location. I went for an oil change and found out the last time I purchased tires 3 out of 4 were installed backwards. The inspection report stated to get a refund or new tires from the location where I purchased. Checkered Flag refused to replace the tires completed a road force balance and now the vehicle shakes over 55mph and the tpms light comes on also one of the tires blew out on the interstate. Customers Beware More
by DW
Employees Worked With
Janell Boone Rebecca Wilson
February 19, 2021
David Brown our service advise was professional. He provided us with a list of needed repairs and explained why and Randy Beasley performed work. It was done accurately and in a timely manner. My hus provided us with a list of needed repairs and explained why and Randy Beasley performed work. It was done accurately and in a timely manner. My husband & I will be back and strongly recommend the Checkered Flag Honda dealership! More
by Valentine
Employees Worked With
Randy Beasley
January 24, 2021
My key fob was lost a couple of years ago and after putting it off we decided to purchase a new key fob. That required the vehicle being brought in and having the old AND the new FOB. You service advis putting it off we decided to purchase a new key fob. That required the vehicle being brought in and having the old AND the new FOB. You service advisor, Janel Boone actually came to my house to pick the vehicle up, have the work performed and then delivered the vehicle back to me. THIS was certainly service above and beyond. Please take a minute and thank Janel for demonstrating service second to none ! More
by Ronald W Clark
Employees Worked With
Janel Boone
January 23, 2020
On Jan 22, 2020 brought my SUV in for a oil change/inspection. the wait time was extremely long. 2 Staffers handle our situation in a very professional manner. change/inspection. the wait time was extremely long. 2 Staffers handle our situation in a very professional manner. More
by sdriverkinchen
Employees Worked With
Chastity and Tyler
January 11, 2020
Great customer service at a trusted dealership I have been taking my 2006 Honda minivan, with over 200,000 miles, to Checkered Flag Honda in Norfolk since 2013, Dave Brown is my service manager and I have been taking my 2006 Honda minivan, with over 200,000 miles, to Checkered Flag Honda in Norfolk since 2013, Dave Brown is my service manager and he is knowledgeable and patient with questions. I am an older woman and it is pleasant to be treated as though my opinions have value - something I have not always found at other dealerships. Highly recommend Dave and CF Honda. More
by MPMP
Employees Worked With
Dave Brown
December 16, 2018
SUPER SERVICE DEPARTMENT!!! This post is to give a special shout out to Checkered Flag's Service Department! They believe in giving top quality in all they do!! Service Consultan This post is to give a special shout out to Checkered Flag's Service Department! They believe in giving top quality in all they do!! Service Consultant, Mr. Chris Young and Master Tech Mr. Randy Beasley went above and beyond to help me when I accidentally lost my ID Card inside my 2017 Honda Accord CD player (smacks forehead)... Although it was my fault for being so Clumsy, they were epitome of professionalism in resolving the matter. I currently serve in the US Navy, and everyone who serves knows, that it can be an absolute pain to get another ID card made! So, their patience and kindness was definitely appreciated!! Thanks again, Checkered Flag for holding the Customer Service Standard so HIGH!! More
by nunn1can
Employees Worked With
MR. CHRIS YOUNG AND TECHNICIAN RANDY BEASLEY, Clayton Morton
February 28, 2018
Always helpful!! Nate D. Allen is always helpful no matter what. I had such a great experience buying a car it make it easy to ask for help. Nate is very friendly and Nate D. Allen is always helpful no matter what. I had such a great experience buying a car it make it easy to ask for help. Nate is very friendly and was able to help me with service information. More
by RunnerJodi
Employees Worked With
Nate D. Allen
September 28, 2017
Short notice repair After a minor (though aggravating) accident) I wanted to get my Hond Fit returned to its original condition in as quick as time as possible. Larry too After a minor (though aggravating) accident) I wanted to get my Hond Fit returned to its original condition in as quick as time as possible. Larry took my car and got the repair done quickly and professionally. Could not have asked for a better experience. More
by Btac
Employees Worked With
Larry Brown
July 22, 2017
Nate D. Allen with excellent Service! I walked into Checkered Flag Honda assisting my friend on purchasing his first car. Nate D. Allen, approached us with confidence and honesty. On my st I walked into Checkered Flag Honda assisting my friend on purchasing his first car. Nate D. Allen, approached us with confidence and honesty. On my standpoint, I can already tell he was a motivated, outgoing seller. Nate didn't push my friend into buying his first car, but what he did was guided and answered all of my friend's concerns. Overall, I would HIGHLY recommend Nate D. as your sales specialist to-go to at Checkered Flag Honda no questions asked! More
by esca92
Employees Worked With
Nate D. Allen
