Checkered Flag Volkswagen

This was my first new car purchase. As I tried to find the right vehicle for me, I visited this dealership on three separate occasions. It was the first dealership I visited, and the car I ended up buying the right vehicle for me, I visited this dealership on three separate occasions. It was the first dealership I visited, and the car I ended up buying was the first vehicle I drove at this dealership. On the first visit, associate Stan Anders familiarized me with the car on my first test drive, and not only answered all the questions I asked but provided lots of extra information on the vehicle and others they had at the dealership. This answered questions I would not thought to have asked being a first time buyer. I did not purchase thad day, as this was the only car I'd driven so far and the only dealer I'd visited. However, the whole experience - both car and staff - struck me as far too comfortable and easy. Before the second visit, I had drove several other cars at two other dealerships without having a similarly comfortable experience - something about the Checkered Flag VW dealership staff and the vehicles just seemed to fit me. I called the dealership back as asked to drive a few more models, including a manual transmission model of the same car I had driven with Stan. On my second visit, Jim Hanrahan took me on several test drives, showing me the manual transmission and the "sport" mode and manual mode functions on the automatic transmission designed to enhance the driver's experience. The quality of his interaction with me was an even better fit than me and Stan, and Jim was the associate that lead me to the ultimate end of the transaction, the lease of my new vehicle. He not only offered information much in the same way Stan did, but he also provided the type of "if, then" statements that helped me wrap my head on the different decisions I was making (i.e. new vs. used, lease vs. purchase, manual vs. automatic). His style fit so well with my decision making process, and he spent a great deal of time explaining all my options and sometimes reiterating explanations when my head got too full. Jim was instrumental in helping me decide on the VW Golf that I leased in the end. On my third visit in which all the paperwork was completed, Jim picked me up from the airport where I had dropped off my rental vehicle after a nasty experience with the rental car agency. I was extremely relieved that he was able to do this, as I was pretty distraught over the event of that morning and the previous day. The entire staff that day provided me with service in glaring contrast to my experience with the rental car agency's customer service, and made me feel very comfortable. As an active duty member of the military, I also had some pretty specific problems related to PCS moves, insurance, registration, etc. Jim was also instrumental in helping answer all these military-specific questions and resolving paperwork issues in a timely manner, being a prior service member himself. I couldn't be more pleased with my vehicle or the service I received from Jim and the entire staff of Checkered Flag VW. Jim also reiterated his personal commitment to continued service to me should I have questions or problems with the vehicle, and reminded me that my relationship with the dealership did not end when I walked out with keys. While I don't wish for issues with the car that bring me into the dealership, I can drive easy knowing the team is there to support me in the future as well. More

Argo was very helpful and informative. Everyone else at this dealership was friendly. After looking over my car I saw a small dent on my trunk and I let the young lady know. The following day Argo called m this dealership was friendly. After looking over my car I saw a small dent on my trunk and I let the young lady know. The following day Argo called me and was quick to offer a solution and it should be taken care of this week! Thank you for all of your help. More

What a car buying experience should be like. What a car buying experience should be like. Communication - Trust - Honesty Service and no hidden agenda's ! Very straight forward and to the poin What a car buying experience should be like. Communication - Trust - Honesty Service and no hidden agenda's ! Very straight forward and to the point dealership with no pressure More

When our recently leased car was totaled in an accident, the dealership worked with us to make resolution and replacement as smooth as possible. Thank you. the dealership worked with us to make resolution and replacement as smooth as possible. Thank you. More

Duman was fantastic! He was very honest, helpful and patient during the whole process of buying my new car. I would definitely recommend Duman and Checkered Flag VW to any of my friends. Everyone ther patient during the whole process of buying my new car. I would definitely recommend Duman and Checkered Flag VW to any of my friends. Everyone there was so friendly and welcoming. I love my new car! More

mark was a well informed and friendly person to work with he explained all the details to me about my new car.he also drove me to the dealership. he explained all the details to me about my new car.he also drove me to the dealership. More

The experience at the dealership was really good. However, the car started acting up 4 days after purchase. It depends on how good the service department is before I can really say that I would give However, the car started acting up 4 days after purchase. It depends on how good the service department is before I can really say that I would give my recommendation to another potential buyer. So far I did not have the greatest experience getting the help I need. More

It was quick and simple just how I wanted it to be, our sales guy knew what we were looking for and knew that we wanted! sales guy knew what we were looking for and knew that we wanted! More

I am very pleased about my experience with my sales associate, as well as, the brand new Passat I drove of the lot the same day. The overall professionalism of the dealership was wonderful. Even with m associate, as well as, the brand new Passat I drove of the lot the same day. The overall professionalism of the dealership was wonderful. Even with my 2 baby's with me the break room was a great place they could relax while we got things together. More

I am so happy to have Mr. Williams as my sales person. He was great. I am very satisfied with my car and customer service in this dealership. was great. I am very satisfied with my car and customer service in this dealership. More