Double check everything!
They actually have no clue what they are doing over in the service department. Quoted a coolant pump replacement for free covered under a warranty
They actually have no clue what they are doing over in the service department. Quoted a coolant pump replacement for free covered under a warranty extension? Awesome, scheduled an appointment the next day for a month in advance and emailed my service advisor, Roland, to let him know I scheduled. He said "It's fine just ask for me when you get in, and I will take care of you." I arrived Friday night after work driving 30 minutes out of my war in a gas crisis and organized a ride home. Walked in and was told "we don't do these on Saturdays this is an all day job but since you have the very first 7AM appointment Saturday we will do our best to get it to you before Monday." I said ok that works thank for fitting me in and this is covered under a warranty extension right? Derek said no that expired a long time ago this is $1,200! I said I have a paper quote saying this is entirely free and was basically told that's my problem. I said, I just won't do it then and wasn't even apologized to. Roland comes over and looks at the computer all puzzled and Derek points to the information saying it's apparently expired and then they blame the technician.
They do this all the time, they have a $89.95 oil and filter change special but then charge you $47.18 for the oil, filter, washer, and apparently a new oil pan bolt. Making the oil change $137! Don't trust anything they say, if it's expensive get a second opinion, and get it all in writing even though it doesn't mean anything.
I needed 4 new tire, an alignment, control arm bushings, and a new key and they won't be writing any of it up now. Good job guys!