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Checkered Flag Volkswagen
Virginia Beach, VA
1,142 Reviews
We appreciate you taking the time today to visit our Virginia Beach Hyundai dealer website. Our goal is to give you interactive access to our new Hyundai cars and used cars, as well as to allow you to conveniently get a quote, schedule a Hyundai service appointment, or apply for a car loan in Virginia Beach.
At our new Hyundai dealership in Virginia Beach, we have devoted ourselves to helping and serving our Chesapeake area customers to the best of our ability. We believe the cars we offer are of the highest quality available. We understand that you rely on our Hyundai dealer website for accurate information, and it is our pledge to deliver you relevant and accurate content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to serving customers in Virgina Beach, Chesapeake, Hampton and Newport News, Virginia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 1,142 reviews
July 26, 2022
Terrible experience with management and flabbergasted with their email response. I purchased a vehicle from dealership on the Saturday for full MRSP and their website had a discounted price for the same with their email response. I purchased a vehicle from dealership on the Saturday for full MRSP and their website had a discounted price for the same vehicle, identical VIN number. On the Monday i called the sales consultant and informed him of the price difference and was told that they would get back to me. Waited till Thursday only to be told that if I informed them sooner then they would of refunded me the difference. As a servicemen I will not support this dealership in the future or recommend them, they have really put me of the brand. More
by Lloyd
Employees Worked With
Helpful June 29, 2022
VW Virginia Beach. I'm grateful to Nick and the team the manager the sales team the service team and everybody else and Volkswagen these guys are awesome I trust them w I'm grateful to Nick and the team the manager the sales team the service team and everybody else and Volkswagen these guys are awesome I trust them with anybody else who wants to get a Volkswagen 100% .not I'm from South Africa never before I've ever Received the best top notch customer service with my financial advisors at VW GTI..no more words.rathar that I can tell you that for sure, I'm grateful and thank you. More
by sydneytgordon
March 12, 2022
Double check everything! They actually have no clue what they are doing over in the service department. Quoted a coolant pump replacement for free covered under a warranty They actually have no clue what they are doing over in the service department. Quoted a coolant pump replacement for free covered under a warranty extension? Awesome, scheduled an appointment the next day for a month in advance and emailed my service advisor, Roland, to let him know I scheduled. He said "It's fine just ask for me when you get in, and I will take care of you." I arrived Friday night after work driving 30 minutes out of my war in a gas crisis and organized a ride home. Walked in and was told "we don't do these on Saturdays this is an all day job but since you have the very first 7AM appointment Saturday we will do our best to get it to you before Monday." I said ok that works thank for fitting me in and this is covered under a warranty extension right? Derek said no that expired a long time ago this is $1,200! I said I have a paper quote saying this is entirely free and was basically told that's my problem. I said, I just won't do it then and wasn't even apologized to. Roland comes over and looks at the computer all puzzled and Derek points to the information saying it's apparently expired and then they blame the technician. They do this all the time, they have a $89.95 oil and filter change special but then charge you $47.18 for the oil, filter, washer, and apparently a new oil pan bolt. Making the oil change $137! Don't trust anything they say, if it's expensive get a second opinion, and get it all in writing even though it doesn't mean anything. I needed 4 new tire, an alignment, control arm bushings, and a new key and they won't be writing any of it up now. Good job guys! More
by ianjones8
Employees Worked With
Roland Hall, Derek Patton
February 06, 2022
Linda is hands down the best salesperson on the east coast she was able to get me in a good reliable vehicle and helped and met all my needs. I thought I wouldn’t be able too get a vehicle but she made coast she was able to get me in a good reliable vehicle and helped and met all my needs. I thought I wouldn’t be able too get a vehicle but she made things work and also went above and beyond with everything. If your looking for a car your doing it wrong if you don’t at least sit down with her and let her help you out if your in the area. Makes car shopping 100x times less stressful and is respectfully upfront and honest with everything. More
by Nathaniel Williams
Employees Worked With
Linda Hummel
September 01, 2021
Yesterday did not end ad planned.... My wife and I went to Checkered Flag Volkswagen, just to see and test drive a TAOS and TIGUAN. We were met by Aali in the parking lot, who asked if she could help. An to Checkered Flag Volkswagen, just to see and test drive a TAOS and TIGUAN. We were met by Aali in the parking lot, who asked if she could help. And she did - above and beyond expectations. Her knowledge of the cars and her ability to answer all of our questions made us both leave with an new TIGUAN and a gut feeling, that we were heard. I can only say, that if if were not for Aali, we might have left without a car... I can only appreciate her effort and true-to-customer service. A BIG WELL DONE from us....and our daughter who now will hunt down various sushi-places in Virginia Beach... More
by Jesper Lyngholm
Employees Worked With
Aali J. Ayson
July 11, 2021
Nick Rios is the associate to call. I’ve done business all over the world and Nick Rios’s attention to detail and customer service is world class. He helped me find the car I wanted and picked me up as I all over the world and Nick Rios’s attention to detail and customer service is world class. He helped me find the car I wanted and picked me up as I flew in to pick up the car. Beyond just being a respectful and likable person, Nicke is detailed, complete and timely with communication. I’d buy another car from Checkered or wherever Nick may work. Great experience. More
by mitchell.555
Employees Worked With
Nick Rios
May 20, 2021
I AM HIGHLY IMPRESSED WITH THE EPIC CUSTOMER SERVICE!! MY SALES REP WAS CARRINGTON AND SHE IS SUPER DETAILED ORIENTED, GREAT PERSONALITY, GAVE MY HUSBAND AND I MONUMENTAL STATS OF THE VOLKSWAGEN THAT I P MY SALES REP WAS CARRINGTON AND SHE IS SUPER DETAILED ORIENTED, GREAT PERSONALITY, GAVE MY HUSBAND AND I MONUMENTAL STATS OF THE VOLKSWAGEN THAT I PURCHASED!! SHE COVERED EVERY DETAIL BEFORE WE EVEN TEST DROVE THE VEHICLE!! I SIMPLY LOVED HER ATTITUDE AND GENUINE CARE FOR HER CUSTOMERS!! CARRINGTON ROCKS!! SHE EXCEEDED MY EXPECTATION!!! More
by Dr Shirl, PhD
Employees Worked With
Carrington
April 19, 2021
A friend bought a used car from Volkswagen Checkered Flag. Days later, the wheel fell off while he was driving. Luckily, he was in a parking lot or this would have caused serious injury or death. The is Flag. Days later, the wheel fell off while he was driving. Luckily, he was in a parking lot or this would have caused serious injury or death. The issue was determined to be caused by a faulty alignment job performed by Checkered Flag before sale. Even more frustrating for him is trying to get in touch with the dealership. After calling EVERY DAY for 2 weeks, he is still yet to hear from anyone that has any authority to handle the issue. He has emailed and left countless voicemails to Lee Brooks, the GM, and Jesus Vicente-Salas, the service manager, with no response. Considering he could have died, I would expect a timely response to this issue- Checkered Flag Volkswagen has let us down. I am very disappointed in how Checkered Flag Volkswagen has handled (or rather, avoided) this issue. To any buying a car in the future- good luck getting in touch with them if you have issues/questions afterwards. Approaching a month from first contact with Checkered Flag... around the 3 week mark, Checkered Flag said they would contact the Alfa Romeo dealership fixing the car. One week later, nobody has heard from them! Ridiculous. More
by kasmith0113
Employees Worked With
Jesus Vicente-Salas, Lee Brooks
March 08, 2021
Ashlin Lynch was amazing. I told her what I wanted and she made it happen. I'm in love with this car. Her customer service is amazing, and she was very patient with me. Thank you! 😁 she made it happen. I'm in love with this car. Her customer service is amazing, and she was very patient with me. Thank you! 😁 More
by Dayquan Jordan
Employees Worked With
Ashlin lynch
