A friend bought a used car from Volkswagen Checkered Flag. Days later, the wheel fell off while he was driving. Luckily, he was in a parking lot or this would have caused serious injury or death. The issue was determined to be caused by a faulty alignment job performed by Checkered Flag before sale.
Even more frustrating for him is trying to get in touch with the dealership. After calling EVERY DAY for 2 weeks, he is still yet to hear from anyone that has any authority to handle the issue. He has emailed and left countless voicemails to Lee Brooks, the GM, and Jesus Vicente-Salas, the service manager, with no response. Considering he could have died, I would expect a timely response to this issue- Checkered Flag Volkswagen has let us down.
I am very disappointed in how Checkered Flag Volkswagen has handled (or rather, avoided) this issue. To any buying a car in the future- good luck getting in touch with them if you have issues/questions afterwards.
Approaching a month from first contact with Checkered Flag... around the 3 week mark, Checkered Flag said they would contact the Alfa Romeo dealership fixing the car. One week later, nobody has heard from them! Ridiculous.