Cherokee County Toyota

Thieves Spent $4300.00 to have my truck repaired. Got my truck back still running hot, they finally found the radiator and condenser were clogged. So for a cl Spent $4300.00 to have my truck repaired. Got my truck back still running hot, they finally found the radiator and condenser were clogged. So for a clogged radiator I had to buy a water pump, thermostat and fuel pump. What does a fuel pump have to do with over heating you ask? Same question I ask and got the answer with you had a code. Like I said $4300.00 later my air doesn’t blow but I do have a new fuel pump. More

STAY AWAY FROM THIS DEALERSHIP! DO NOT TAKE YOUR CAR HERE! I brought my car in on a warranty recall and was returned with a car with more problems than I've ever had. They wanted me DO NOT TAKE YOUR CAR HERE! I brought my car in on a warranty recall and was returned with a car with more problems than I've ever had. They wanted me to get over 2k worth of work that "nothings wrong with it now but it could be later". They were short with me and my questions. Lied about what they did. And didn't even put the hoses on again or tighten the clamps. Took off part of my fender that wasn't supposed to be touched. Thank God I took it to my usual mechanic who fixed all their lazy mistakes before I broke down. If only they looked at it when I asked but given the reply of "they leave in 5 minutes you can bring it back another time". They don't care about you, your time, or your vehicle. They only want your money! More

Customer Satisfaction I have now purchased 4 Toyotas from Cherokee County Toyota, and have completely trusted the service department too keep them all operating optimally. I have now purchased 4 Toyotas from Cherokee County Toyota, and have completely trusted the service department too keep them all operating optimally. My most recent purchase experience was, once again, handled professionally....and service from Gary (ASST SVC Manager) to Joel (GEN Sales MGR) was the definition of exceptional customer service. More

Salesman yelled at and insulted me on the phone We highly advise against going there. We are still extremely upset over the insulting things a salesman said to us. I called the general sales numb We highly advise against going there. We are still extremely upset over the insulting things a salesman said to us. I called the general sales number Friday afternoon to inquire about buying a new Camry. A guy by the name "Tony" picked up the phone. Everything sounded pleasant in the beginning. I told him he sounded like a nice guy and I would like to continue to work with him on getting this new car. I asked him to send me an email with a price. He refused and started to lecture me. I said, "Hey man, I totally understand you get a lot of calls inquiring price, but some of those calls don't bring you any sales. But I need to have your contact info stored, and if I decide to drop by and buy a car from you, I'd like to have something to remember you by." To which he retorted, "I AM NOT DOING THAT! I only make 75 bucks if you sell you this car. I am not gonna give you a price! We are not a pricing agency!" That was only the start of his harangue. It was only 2 minutes into our conversation. I tried everything to understand his position and to calm him down. He continued to talk down to me, asking if I am a student. I told him I am about to get a philosophy degree and enter a law school next year. He said, "oh, so you will become a lawyer? Do you think it's ethical for someone with means to buy a car very cheap and let us make not even 3% of the price?" He continued to accuse me of being "unethical", and even astringently said, "If you don't go to law school, your philosophy degree is worthless. No one is ever going to hire someone who studies philosophy. You will probably end up getting a xxxxty job like mine, or even worse." I was shocked how he trashed his own job and at the uncalled-for things he said. He even said "I just fired you as a customer." I tried everything to appease him, but he was implacable. I told him "what are arguing with me for? I am a customer." He just refused to listen or let me talk. Tony started a rant barely two minutes into what started off as a pleasant conversation, and he still wasn't ready to stop after going off 20 minutes. While I was being polite and didn't want to hang up, he continued to lecture me. I tried to appease him and get him to tell me the price of the car, so that we could go back on track. I felt he had a lot of hate towards his job, but I thought he sounded nice in the first two minutes of the conversation, and I wanted to give it a last shot at bringing him back to track. But Tony was still very acidic and insulting in tone. I told him if he was not willing to give me a price, I had to go. He wen "Ok! YOU WIN! How about that?! Huh?! Bam! YOU WIN!", then followed by more verbal abuse. Then I hung up. Two hours later I got a voicemail message, saying, "Eric, I got your price." The caller didn't leave a name. I didn't know who that was. So I called back, and found out the call was from your dealership. So I explained to the receptionist what happened, and requested that a manager or supervisor call me back. But I haven't heard from you. I am majorly disappointed. (This proves my point. He refused to send me an email, and when he called me I didn't even know who that was, despite the fact that he gave me a very unforgettable lecture.) The price he gave me would otherwise have been something I would be willing to continue working with him on, had he not insulted and talked down to me. More

Great , caring dealership This was the second time Alan Caldwell has gone out of his way to take care of my elderly father. He took the 4-runner to my father's home in Ellijay This was the second time Alan Caldwell has gone out of his way to take care of my elderly father. He took the 4-runner to my father's home in Ellijay, helped him get two trades back to the dealership, and then returned my father back home after completing the paperwork. The numbers were exactly as I had discussed with Joel Pratt the day before. I would recommend this dealership to anymore who wants to deal with honest and caring people! Thank you, again, Cherokee County Toyota!!! More

Perfect experience I was just going in to test drive a Camry. Drove out in a new Camry. The deal was better than buying a used (with warranty). Anthony was a laid back, I was just going in to test drive a Camry. Drove out in a new Camry. The deal was better than buying a used (with warranty). Anthony was a laid back, no-pressure salesperson. I didn't spend all day in the dealership. They dispelled all of my preconceived ideas of a car dealership I will not go anywhere else. More

Pathetic scare tactics Went in for brake system check==no problems. A recommended repair list for $1100. None of which I was allowed to verify u til my local shop showed me Went in for brake system check==no problems. A recommended repair list for $1100. None of which I was allowed to verify u til my local shop showed me each area and disputed each item. Watch out for these guys-get a second opinion. More

very dishonest financial service just recently purchased the truck from this dealer and experienced very dishonest and poor financial service, literally took advantage of me because i just recently purchased the truck from this dealer and experienced very dishonest and poor financial service, literally took advantage of me because i was in a hurry. More

Milking the customer Came in with a complaint of MPG dropped by 25% and instead of offering a diagnostic, he sold me a fuel injector cleaning service with costed me over a Came in with a complaint of MPG dropped by 25% and instead of offering a diagnostic, he sold me a fuel injector cleaning service with costed me over a hundred bucks and did nothing to help address the complaint I came in with. They know the steps to fixing the problems and that is why they offered this services before offering the real fix. Disappointment. More

New car sales (rude) associates Spent $38,000 on a 2016 Toyota Tacoma and I have owned vehicle 45 days now. From day one the CD player didn't work. Now they want to give me a remanu Spent $38,000 on a 2016 Toyota Tacoma and I have owned vehicle 45 days now. From day one the CD player didn't work. Now they want to give me a remanufactured CD player and keep telling me it's back ordered. Very disappointed with how they conduct business and how much they seem to not care. If I would have read reviews about this dealer before going there I would not have purchased the truck. They don't call you back nor stay in touch and are not friendly at all. I highly recommend you do not go to this dealership and drive further for better service somewhere else. More