Cherry Hill Imports

After an extensive search for the perfect car, I thought I had found it at Cherry Hill Imports. Since the dealership is 300 miles away, I was very thorough in performing my due diligence in regards to the c I had found it at Cherry Hill Imports. Since the dealership is 300 miles away, I was very thorough in performing my due diligence in regards to the car. After agreeing upon a price, I purchased a one way ticket and flew into Philadelphia airport. The dealership provided a Lyft to the dealership and the car was seemingly perfect. I briefly test drove it and even went as far as using my OBD2 scanner to check for hidden fault codes. We closed the deal around 3:30 pm and I left the dealer for my 6 hour drive home in my dream car (23 Corvette convertible). After 30 minutes on the road, the car threw a check engine light. I used my OBD2 scanner and it revealed an emissions related code that could not be cleared. The code reader showed drivability concerns and recommended immediate service due to the severity of the issue. I immediately returned to the dealership and returned the car. I received an immediate refund. Now, here I am in NJ without any transportation, and a six hour drive from home. I asked if the dealership would help offset the costs associated with my return trip home. I didn’t request reimbursement for my trip up there, just a little goodwill in helping my return trip. “There’s nothing we can do.” That was their answer. I wasn’t demanding a first class ticket home. Just any assistance. Sometimes doing the right thing is not the most cost effective. Cherry Hill Imports seems to cherish the almighty dollar above and beyond everything. Be aware. By, the way, do yourself a favor and READ THESE REVIEWS - you will notice a pattern that will become quite obvious. Poor service, poor attitude, overcharging for service and vehicles, and general disinterest in truly serving their customers - that's my synopsis of several reviews over the last 3 to 5 years. I could not recommend Cherry Hill Imports to my worst enemy. More

Jared was terrific! This was easily one of the best and easiest trade in and purchase experiences we've ever had. Jared went over the car with us and got us in and out q This was easily one of the best and easiest trade in and purchase experiences we've ever had. Jared went over the car with us and got us in and out quickly. Would definitely recommend More

We have been very pleased with our Macan purchase experience at Porsche Cherry Hill. Tom, George and Marc were super helpful, respectful and friendly throughout the process. There is no substitute fo experience at Porsche Cherry Hill. Tom, George and Marc were super helpful, respectful and friendly throughout the process. There is no substitute for this team when it comes to ordering a new Porsche. More

Cherryhill Imports Worst Company! !! Service and Sales Was a very bad experience will never recommend any of the clients and use the sales or service can not get into to much detai !! Service and Sales Was a very bad experience will never recommend any of the clients and use the sales or service can not get into to much detail but if we have a direct contact would be happy to share all details. More

I was recommended to Jared by my neighbor who just purchased a VW Taos. I had just been in an accident which had totaled my SUV of 13 years. I lucked into a rental of a Tiguan. And was questioning my purchased a VW Taos. I had just been in an accident which had totaled my SUV of 13 years. I lucked into a rental of a Tiguan. And was questioning my neighbor about her choice of the VW. She raved about it and I was enjoying my experience with the Tiguan. She recommended Jared to me and couldn't have done me a better favor in my life. My car was totaled on Tuesday and I was in a new car with Jared by Saturday! It was an absolute pleasure dealing with him and the whole VW team. It was overall thoroughly pleasurable experience I would highly recommend Jared and the call VW dealership in Cherry Hill! I thank them very much 👍 More

A letter to Cherry Hill Porsche:I am writing to express A letter to Cherry Hill Porsche: I am writing to express my disbelief and disappointment about the decision that was made about my relationship wit A letter to Cherry Hill Porsche: I am writing to express my disbelief and disappointment about the decision that was made about my relationship with CHPA. I was told that “You are number one on the list of Targa GTS clients, however the GTS will be priced at $20K over MSRP”. I can understand the addition of an ADM in this climate of uncertainty where now every 911 is a GT3 to some clients, but not to a legacy client like me. I have been supporting and have enjoyed a solid personal and purchase history with the family for many years. Informing me about a $20K ADM fee over MSRP 4 months after the demand letter was executed is wrong. Had I known 4 months ago I would have approached other dealers. This resulted in missed opportunities which are not available now when timing is so critical to the allocation process. My first purchase from Flemington Porsche where I'm number 1 on their list for a 911 Targa GTS... MSRP and NO $20K ADM fee. More

Chris Szary was outstanding! Professional, knowledgeable, helpful and pleasant! After dealing with a few different dealerships in the past week…Chris stood out as being someone who was straig knowledgeable, helpful and pleasant! After dealing with a few different dealerships in the past week…Chris stood out as being someone who was straight up about the car I showed interest in and in coming to an agreement about the numbers. Would definitely go back to Chris for another VW! More

Bob Gale and Kathleen D. at VW were absolutely awesome! Our bad experiences from dealers past have been negated by their professionalism. We not only bought one vehicle this month from them, but we also ca Our bad experiences from dealers past have been negated by their professionalism. We not only bought one vehicle this month from them, but we also came back to purchase another. Both sales were high quality! More

Worst customer service I've dealt with in the last 15 years of me purchasing vehicles at any dealer. They either don't anser calls or tell you they will check on it and never return the call. Somehow no years of me purchasing vehicles at any dealer. They either don't anser calls or tell you they will check on it and never return the call. Somehow no matter what time of day or what day of the week you call they do not have a manager available. I litteraly ended up asking the receptionist for a manager or supervisor in any depatrment and of the 8 different people I was told I would be transfered to not a single one answered the phone. They are only attentive in the begining with attempting to make the sale but after that you don't exist anymore and don't warrent their time or asistance. I Would not recommend doing business here unless it's a new vehicle with a warrenty that would allow you to not have to return to them at all for anything whatsoever. More

I give them a two at best. There is a reason this place hasn’t received a higher rating for their Service and Repair department since 2018. The people staffed as service advisors offer no advice, to me any hasn’t received a higher rating for their Service and Repair department since 2018. The people staffed as service advisors offer no advice, to me anyway. They are prompt to quote policy. I walked in, stated my business, which was to obtain an oil change, and was told the next advisor would help me. When I got to the guy’s station, he tore off a piece of. scrap paper and gave me the number to call to schedule an oil change. So I am physically standing there but these guys don’t make appointments I guess. I called the number when I got home, and scheduled the appointment with Diane for first thing the next morning. I can only assume they gave me an oil change, there’s no way to check. I drove my car less than 1,000 miles in 14 months, so it’s not dark or used looking on the dip stick. That is where I am at with the trust level here. I’ve been taking my VW there since I bought it there 6 years ago with one exception when I tried another VW place. My oil change cost me $151.42. They told me this when I dropped off, but since it’s been over a year and less than 1,000 miles since the last oil change how was I supposed to remember how much an oil change is? I thought it was high, but what am I going to say? “No, too expensive” after I already have the appointment? There was no question on whether I was using a coupon, or some sort of discount. Probably because there isn’t a coupon or discount. They charged $64.94 for labor. The oil change “parts” were $77.07, the remaining was tax. I hope to sell my VW before ever having to go to this place again. I don’t think I’ve really ever had a good relationship with any of the advisors there. They always appear to do the basic. They aren’t rude, just indifferent. I received an email that my car was ready for pick up, the service is done and to text them 45 minutes before you pick up your car. No telephone number to text back to, so I tried what I found on the correspondence, but received nothing back. I then called and left a voicemail for the advisor, but I didn’t get a call back. When I get there to pick my car up Kevin tells me the cashier is in the next building at Porsche. He couldn’t tell me that when I dropped off? They seem to know everything but will only share a tidbit at a time, making you feel uncomfortable for not being familiar with how it works. (Earlier this year, I was scheduled for an oil change on a Saturday by one of their brilliant people answering the phones at the 800#. When I arrived, I found out they aren’t even open on Saturdays for service.) Maybe it isn’t their intention to make you feel stupid but that is how it comes off. I’m well for “supporting” the larger “Cherry Hill Imports (VW) family” except after the repeated customer service defects over the years I don’t think they are deserving of my money. I love my car, but I can’t stand getting it serviced here or at Turnersville, which is quite far from me. I don’t mind paying a premium price for a service, but there has to be some value there or some customer satisfaction component overall and there just isn’t. The best thing that happened was that the guy with the electronic clipboard who initially greeted me and got me in line for the advisor was real nice, explained there was a guy in front of me and that he would be with me momentarily, right after he got the customer ahead of me going. which he did. Unfortunately, I didn’t catch his name. Who would guess that would be the best thing to happen? Thank goodness their bonuses aren’t tied to customer satisfaction or trust levels! More