"Very Poor Customer Service and Follow Up On Past Customers"
- Porsche Lover
We have filed a formal complaint with Porsche North America The Owner Amanda has not return any calls with myself or Porsche North America their sales were 8 cars last month Which is pathetic we do not see great things coming from this dealer ever again the General Manager is the Most disinterested manger of Brand Porsche in the USA and very condescending.
The Follow threw and follow up is non-Exsiting and they offer a bad vibe just being in their showroom.
I will not be ever dealing with them again
"Been buying cars from here only for over 20 yrs for a reason"
Mel Feldman has been my salesman for over 20 years now and has become a great friend to my family and I because he's the real deal. He knows his stuff inside out and over the years he has become a great friend to my family. Always transparent and considerate of my time and needs. Mark Tamburrino is the other reason I have continued to buy my cars for my family here. Another transparent and honest experience every single time I work with Mark and I never doubt that I am getting the best deal out there on the best car out there each and every time. From sales to finance to service, this is the best place out there hands down so don't waste your time even thinking about going anywhere else.
Employees Worked With
Other Employees :
Jenna Dubois, Kristen Rose
"Damage my headliner replacing moonroof shade, won't honor "
- Steve S
I can't give a lower rating then 1, I had CHERRY HILL VW replace my moonroof sunshade as it had separated. During the entire time, I was told it was so costly because the headliner needed to be removed in order to get the sunshade replaced. They had my car for nearly 3 days which would make sense if the headliner had to be removed. After picking up my car, I noticed greasy finger prints where the headliner would have been handled for removal, and it also was not completely re-installed near the rear brake light. I was not happy but I could clean the grease off myself. While on a trip to SC, it was cool enough for the windows to be rolled down. Immediately, the headliner separated from the foam and is drooping (this was the first time the windows had been down since getting the shade replaced). I took the car back to CHERRY HILL VW and I was told the headliner wasn't removed to replace the shade, (after being told several (many) times that it would be required). I called another VW dealership and explained the repairs. I was told by the service manager that best case, the headliner could be dropped, worst case.. it would have to be removed but it would be either one of the two. He indicated he had many years experience and had never seen a sunshade replaced without removing or dropping the headliner. Now, all of a sudden, I'm told by CHERRY HILL VW that the headliner wasn't removed and they won't honor their repairs. I wouldn't recommend going to CHERRY HILL VW for repairs, They don't back up their work and now I'm stuck with another $1K bill.
Employees Worked With
Jose Dietl and the service "manager"..for lack of a better term