Cherry Hill Imports

Smooth lease experience Angelo Carolfi and his team helped us complete our first lease transaction very smoothly. They offered a fair deal and quickly completed a dealer tra Angelo Carolfi and his team helped us complete our first lease transaction very smoothly. They offered a fair deal and quickly completed a dealer trade to bring in the specific car we requested. Angelo patiently explain all the car features. Thank you! More

My Cherry Hill Imports Team The CHITeam experience was superior. From the moment I walked into the dealership I felt like family. Right away I was greeted from many team member The CHITeam experience was superior. From the moment I walked into the dealership I felt like family. Right away I was greeted from many team members, Jamie Glembocki, Vincent Decaro and Amanda and Joe. I explained in detail the car I wanted, right away I was offered to test drive the Jetta I had asked for. We took the Jetta for a ride, Joe all the way explaining all the features and benefits. My daughter and I were impressed with the wealth of knowledge that was shared on the test drive. Upon our return we sat down to discuss business. The team reviewed our options and every step was explained. I felt comfortable with the process and we purchased our new Jetta. We couldn't be happier. Thank you all for your attention to detail and answering all my endless questions. LOVE my new Jetta! Sharon B. More

Sales person was attentive and a straight shooter We had a difficult issue with a trade in. This dealership accommodated us when others would not, and ultimately we bought a new jetta tdi from them. We had a difficult issue with a trade in. This dealership accommodated us when others would not, and ultimately we bought a new jetta tdi from them. Overall very positive experience. More

No hassle experience I came into the dealership looking for a specific car. George gave me excellent help and allowed the car to sell itself. Could not have asked for more I came into the dealership looking for a specific car. George gave me excellent help and allowed the car to sell itself. Could not have asked for more in that area. More

No issues, I'm happy I had my heart set on a 2015 Passat TDI. But then I saw the just released Golf Sport wagen TDI. Bob Gale was patient with me as I hemmed and hawed and I had my heart set on a 2015 Passat TDI. But then I saw the just released Golf Sport wagen TDI. Bob Gale was patient with me as I hemmed and hawed and finally decided on the Golf. Process was easy and I'm happy. Jenna in financing was great too. More

Buying a New Car I had a good car buying experience with this dealership. Angelo was nice and seemed informed about the car I was looking at especially because it was I had a good car buying experience with this dealership. Angelo was nice and seemed informed about the car I was looking at especially because it was my first time at a volkswagen dealership. It was a friendly atmosphere and everyone seemed happy to help. More

Great, easy transaction! Great experience. Angelo was very nice and explained everything to me very well. Jaime in finance was very friendly as well. Very easy, smooth transac Great experience. Angelo was very nice and explained everything to me very well. Jaime in finance was very friendly as well. Very easy, smooth transaction. More

Bad Piece of Engineering or Bad Service - You Tell Me On Saturday, March 21st, while driving around the corner to get a cup of coffee, I noticed a large plastic piece hanging off the bottom driver’s side On Saturday, March 21st, while driving around the corner to get a cup of coffee, I noticed a large plastic piece hanging off the bottom driver’s side portion of the car. The piece was so large that after returning home a few minutes later I decided to call Roadside Assistance the next morning to get the vehicle towed. I was afraid the piece would sheer off while driving and damage the undercarriage of the car. I contacted Roadside on Sunday, March 22nd and a driver was dispatched to take the vehicle. The car was loaded and taken to Cherry Hill Audi. This is where things started to go wrong… On Monday, March 23rd I called Cherry Hill Audi at 10:30am to get the status of the car. I asked the receptionist to transfer me to service. She gave me the voicemail of Don Collette, one of the service advisors. At 2:30pm that afternoon, I received a call from Any Rittenhouse stating he would be my service advisor. Andy also told me the dealership was short-staffed and they hadn’t had a chance to look at my car. He advised me that the car would not be put on a lift until Tuesday morning. On Tuesday, March 24th I called Cherry Hill Audi at 10:30am for a status update as I heard nothing about the morning inspection. Again the receptionist transferred me to Don Collette’s voicemail. I left a message and received no response. At 1:00pm that afternoon, I decided to stop by. When I did it took fifteen minutes for some to find Andy. When Andy arrived, I was told the car was just put on a lift and no status was available. Reluctantly I left. At 2:45pm Andy called to tell me that a piece of undercarriage facing had fallen off the car due to a collision and the required part for repair was not in stock. Also, the cost of the part would run about $180 plus installations costs for an estimate of $350. I was told the part would not be covered by warranty. I expressed my dissatisfaction and stated that I was not involved in any collision and therefore didn’t want to pay for a part that failed. Andy told me he could not help. Additionally, at that time, I did not have a ride home from work and I asked about shuttle service since the car was “drivable” according to Andy. Shuttle service could not be provided, nor was a loaner car available for the following day. Eventually I secured transportation myself and went home angry. On Wednesday, March 25th I called Cherry Hill Audi at 10:30am and was again put into Don Collette’s voicemail when asking for the service department. I left a message. At 12:30pm, when heading out to lunch, after no call from Andy, I contacted Cherry Hill Audi and was told the car would be ready within the hour. When I arrived at Cherry Hill Audi an hour later, I asked to see Andy to discuss the repair. Andy was not available and the service technician at the desk told me he couldn’t leave since he was the only one there. Eventually Don Collette arrived and asked if he could help. I explained the situation with the part falling off and Don told me this was third time he had seen that this week. He expressed his own frustration in the construction of the part. He specifically referred to the plastic nature of the piece and cited his own experiences with the fasteners that hold the piece and their failure to remain attached. When Andy finally arrived I expressed my concern again at having to pay for a part that failed and Andy again stated there was nothing he could do since it was a collision. I asked how he determined there was a collision and he said he didn’t know he would have to go down to the shop and get the part and look at it. Since the entire dealership is under construction, getting to the shop and back took fifteen minutes. My visit to pick-up the car at that point was already one hour. When Andy returned, he had the part in tow. Both he and Don looked at it and neither one of them could point to a specific example where a collision may have caused the part to become detached. I again asked to have the part covered by warranty and I was told Audi wouldn’t cover the part. Eventually Andy gave me a 15% discount on the labor reducing the bill to $331 dollars. I was not pleased. As Andy processed the change to the bill, Don apologized for how the dealership was staffed and told me all about how their repair shop is over capacity and there are not enough technicians. He also told me the loaner desk was overwhelmed and they simply couldn’t service the number of cars they were seeing. Furthermore he expressed his own frustration about the phone system. After paying at the reception desk, the valet brought around my car. When I opened the driver’s side door what I saw was shocking. The driver’s seat was black with grime and the headliner around the seatbelt attachment point was also filthy. When I pointed that out to the valet, he told me to go find my service advisor. After locating Andy, a process which again took ten minutes, Andy inspected the car. He was dumbfounded about the cause of the dirt until I suggested that roadside may have dirtied the car when they towed it. This seemed especially true given the dirt around the seatbelt which suggested the tow truck operator pulled himself into the cab of the car by grasping the headliner. Andy apologized and took another fifteen minutes to clean the interior of the car with some sort of cleaning product. After my visit to the dealer, which was over 90 minutes, I decided to call the Audi Customer Experience and voice my concerns. The rep who handled my call could not determine if I had an issue with Roadside or an issue with the car itself. Eventually she transferred me. The gentleman I subsequently spoke to seemed to understand the issue and he opened a case on my behalf. He told me within two days I would hear from Audi regarding my concerns and he would reach out to the service manager at the dealership. He asked me what I expected in response and I stated that I didn’t want to be unrealistic. While I felt I shouldn’t pay for the service, I understood the part had a value and I would be willing to pay for the part but, considering the bad service at the dealership, the fact that it took them so long to get the car, the fact that I had to track them down for updates, I didn’t want to pay for labor. The representative took my information and stated he would call me back. Two days later he did and told me he was still gathering information from Audi Cherry Hill. Today I received a call from the towing company and from Audi Roadside asking me to get an estimate for the required repairs. I explained the story and was told this wasn’t a problem for the Roadside department. I asked if I could be transferred and was told that no, I would have to call back and start the process over. You can imagine my frustration. Here’s how I see the situation thus far: 1. The part that came off the car was NOT the result of a collision since neither Service Advisor could find a clear point of impact. Therefore it’s a failure of the manufacturing process. Don suggested maybe some snow got lodged up in the part causing it come down. If that’s the case shouldn’t a care with all-wheel drive that is shown driving through snowstorms on TV be able to handle three inches of snow? Again, a failure of the part, not the driver. The part should be covered by warranty since it failed. 2. Cherry Hill Audi is providing a substandard experience on many levels. Their receptionist transfers callers to service advisors that are not there, their service department is under-staffed and their technicians do not inspect cars prior to return. It shouldn’t take a day and a half to get a car on a lift for evaluation. It also shouldn’t be the responsibility of the vehicle owner to track down the service advisor. The service advisor should communicate. 3. Audi is branding itself, through pricing and product placement as a luxury car. If this is true, the experience with the service department and with customer relations should reflect that choice. I cannot begin to describe just how disappointed I am. I have never been treated in this way and never encountered a dealership that doesn’t lift a finger to advocate on my behalf. Furthermore, if one of the technicians describes the part as poorly engineered, Audi should replace the part at no charge. That’s not allot to ask given the circumstance. After sending an e-mail detailing my concerns to the Audi Experience I received a call today telling me the matter had been investigated and the 15% discount I received was a final offer from the dealership and no further action could be taken. If this is the way Cherry Hill Audi and Audi in general wants to handle their customers that's their choice. Both the dealership and the manufacturer have lost my business and any future business to come. Parts shouldn't fall off cars less than a year old and dealerships have a responsibility to work with their customers and at the very least contact them and give them updates. More

Great car buying experience I had a great car buying experience at this dealership. George, my salesman was great. I got the car I wanted at the price I wanted. . Jenna, the fina I had a great car buying experience at this dealership. George, my salesman was great. I got the car I wanted at the price I wanted. . Jenna, the finance manager was very helpful, friendly, and a pleasure to work with as well. And Patrick, at the service dept, was very informative and knowledgeable concerning my questions, about my new vehicle. More

Amazing team! I highly recommend Cherry Hill Audi! I recently purchased a certified pre-owned Audi A7. My sales professional is Andrew Garber. My finance specialists were Kristen Rose and Jaime Glemboc I recently purchased a certified pre-owned Audi A7. My sales professional is Andrew Garber. My finance specialists were Kristen Rose and Jaime Glembocki. They were all patient, caring, informative, resourceful, and diligent. I have very high standards and they exceeded all of them for me. Everyone at the dealer was super friendly and accommodating to me and my family. If you are going to buy an Audi please give this team a chance; they will not let you down! JL More