Cherry Hill Imports

Great Experience Good People Chea Jones made my car buying experience a breeze was able to answer all my questions before I even came in, most car dealers wont do that. Highly rec Chea Jones made my car buying experience a breeze was able to answer all my questions before I even came in, most car dealers wont do that. Highly recommend. A+ More

Frustrating experience after sale My husband and I bought a new Tiguan at the end of November. Obtaining the permanent registration and transferring our tags would take two weeks, we w My husband and I bought a new Tiguan at the end of November. Obtaining the permanent registration and transferring our tags would take two weeks, we were told. Over three weeks later after several calls and emails to the dealership, I learned that they couldn't find the titles to my two trade-ins. We had to piece this together on our own. I primarily interacted with the sales manager Vince, who was gruff, unempathetic and acted as if he was doing me a favor by helping me. He refused to apologize. "This isn't my job, but I am the only one working on it." When I spoke to Sheri, the title manager, she apologized profusely and also noted that she had flagged the title issue early on AND that my registration was sitting in her office while I was asking Vince where it was. The whole ordeal took nearly four weeks and were given the Thursday and Friday of Christmas week to get the car inspected. I left a message for Amanda, the sales manager of all the dealerships in the complex, to discuss my experience. That was two weeks ago she never returned my call. More

Dishonest sales practices. I bought a new VW from them. Lesson learned. It is a great car, but I've paid the price for their dishonestly. Here's the lesser of their offenses I bought a new VW from them. Lesson learned. It is a great car, but I've paid the price for their dishonestly. Here's the lesser of their offenses (deceptions). They damaged the car (or they didn't care enough to report that they received a damaged car, but I'm going with the former) which had less than 60 miles on it when I signed the papers, then spent their time and energy temporarily concealing it and lying to me to get it off their lot. I've been told by 2 bodyshops that it would have taken about the same time and effort to just fix it, or god forbid they disclose the damage and possibly give up a few hundred bucks in profit. A reputable dealer would have done just that. Cherry Hill is not that reputable dealer. My salesperson (the story was that he was brand new at the time) deliberately lied to my face, then got his manager to do the same. I don't mean just evasion and deception. I mean face to face, directly and deliberately answering specific questions with lies. Please note: I have gone to a different VW dealership for all my needs since making this purchase. They have the same issues and problems associated with running the very same type of business as Cherry Hill. They have been very helpful to me, and honest. They seem to have a longer-range goal in mind, like making return customers, rather than doing anything they can for quick gain, then hoping new suckers wander in to replace the ones they've screwed. Not the most sustainable business model. More

very Professional and friendly customer service. i had a nice experience in this dealer ship very professional and excellent service. Very friendly customer service . Very helpful and understanding i had a nice experience in this dealer ship very professional and excellent service. Very friendly customer service . Very helpful and understanding and good communication . More

Responsive Service Department Pleasantly surprised to receive follow-up call from Cherry Hill Porsche “Customer Experience Manager“, relative to recent service. That personal touch Pleasantly surprised to receive follow-up call from Cherry Hill Porsche “Customer Experience Manager“, relative to recent service. That personal touch - and delivery of a loaner- meant a lot. Bravo! More

Excellent quality service Excellent service! Very professional ! Respectful and work done in time manner. Customer service is on point. Very nice and modern facility. Easy to f Excellent service! Very professional ! Respectful and work done in time manner. Customer service is on point. Very nice and modern facility. Easy to find it More

Great experience Wanted to look at the new Tiguan in person. Experience was great. Didn’t feel like we were getting attacked, was able to test drive and enjoyed the ca Wanted to look at the new Tiguan in person. Experience was great. Didn’t feel like we were getting attacked, was able to test drive and enjoyed the car and decided to purchase. Process was simple and painless. Now we are enjoying our new ride. More

Routine service I brought my car in for the 25,000 mile routine service that was paid for as part of my lease agreement. Everything was seamless. I picked up a loane I brought my car in for the 25,000 mile routine service that was paid for as part of my lease agreement. Everything was seamless. I picked up a loaner car which I had for a week as the snowy weather delayed things. Loaner was essentially a newer model of my car. All the repairs were done professionally without a problem and covered under the lease warranty. It had snowed the day before and my service Advisor gave me a coupon to get the exterior washed after the snow had melted which I thought was a nice touch. Highly recommended with excellent service advisor. More

Easy transaction! Everyone at Cherry Hill Porsche made my first Porsche buying experience enjoyable. It was the quickest and easiest transaction ever! Thank you Tim a Everyone at Cherry Hill Porsche made my first Porsche buying experience enjoyable. It was the quickest and easiest transaction ever! Thank you Tim and Brian for finding the exact vehicle I wanted! I love it! More