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Chevrolet Buick GMC Cadillac of Murfreesboro

Murfreesboro, TN

4.2
646 Reviews

960 John R Rice Blvd

Murfreesboro, TN

37129

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Showing 646 reviews

August 23, 2019

My Experience with Joey McGuire Joey and I were almost on the same wavelength on what kind of car I wanted. I saw the silver-blue of my Cruze and fell in love. I may have been the mo More

by James.Shaw1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Butch Bugg, Joey McGuire
Aug 30, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hello, your satisfaction is our top priority. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

August 22, 2019

Great Salesman Joey is one of the best salesman ive ever dealt with! He is very knowledgeable and pressure free. He still contacts me 6 months after the sale of my 1 More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Ashcraft, Joey McGuire
Aug 30, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

John, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2019

New car purchase So happy and grateful to have worked with Joey McGuire when we purchased our new Buick Encore. He was kind and patient and very responsive to our need More

by Edward58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey McGuire
Aug 30, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi Edward, thank you so much for your positive comments about Chevrolet Buick GMC of Murfreesboro. Please don't hesitate to reach out if there's anything we can do for you. Take care.

August 20, 2019

Buyer beware is the most accurate phrase you can make about this dealership. I purchased a 2013 Cruze with 86k in March 2019. In mid-June, I noticed the coolant was low, so I brought it to Pep boys and they More

by ccdanby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bubba Ruffner, Stuart Ogg
Aug 21, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Mr,/Mrs. Customer, A vehicle is like humans in that if you go to the doctors one day your healthy, the next day you wake up and you are sick. the doctor could not have known the day before as no symptoms showed up. When a vehicle is inspected if it is not leaking fluid externally, smoking, making noise, the fluids are in the vehicle, and no Check Engine lights, there is no way to know what is going on internally in a motor. As long as the vehicle has under 100000 miles and under 10 years old we will put a LIFETIME Powertrain warranty that covers what we can not see in order to provide piece of mind to cover unforeseeable problems that may arise. I apologize for any inconvenience this may have caused you.

Aug 22, 2019 -

ccdanby responded

The check engine light was on. Looks like you half-xxx read my review just like the service you provided.

Aug 23, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Mr./Mrs. Customer, I take complaints about the company I work for very seriously and we do care. The following is what I read about your vehicle check engine light and I quote "The funny thing was, after the first two weeks my check engine light came on". This was just copied out of your original complaint. Again we are truly sorry for any inconvenience this may have caused you.

Aug 24, 2019 -

ccdanby responded

I am simply stating that I said the light was on. Because in your response you said, "and no Check Engine lights, there is no way to know what is going on internally in a motor." Since the check engine light was actually on, you should have known something was wrong with the motor. These are your own words. So there is no excuse besides total incompetence. This why I am frustrated and very pissed about having to spend 2k. You should have seen something wrong because the car obviously wasn't running correctly with the light on. But you told me everything was fine and I mistakenly trusted GMC Cadilac of Murfreesboro.

Aug 24, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Mr./Mrs. Customer, I apologize for the inconvenience. If we had known there was an issue WE WOULD NEVER HAVE SOLD THE CAR. It doesn't make good sense and it is not in our business model to sell something we know is broken, then have to fix it after we sell it to you to ONLY inconvenience you. Makes sense right? All I am trying to say is telling the world that we sell broken cars to only have you bring then back so we can fix them, on our dime, doesn't make good business sense. I promise if we had known we wouldn't have sold the vehicle to save yourself and us the aggravation. WE STAND BEHIND ALL OF OUR PRODUCTS AND ALWAYS DO WHATS BEST FOR THE CUSTOMERS WITHIN REASON. Again I apologize for the inconvenience.

Aug 28, 2019 -

ccdanby responded

If I had a good experience, you'd expect or at least hope that I would tell the world. But the fact remains that, you sold me a broken car. So, of course, I am going to tell the world about this horrible experience. That's the truth.

August 19, 2019

Look for Sam Overbay I have to be brief, which is against my nature. I have purchased many cars and decided long ago to buy quality used cars from good sources. This Chevr More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Ashcraft, Samual Overbay
Aug 22, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Scott, thank you for your positive review. We're glad to hear that you found our team here at Chevrolet Buick GMC of Murfreesboro so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

August 17, 2019

We had a pleasant experience! My wife and I had a great experience. Our salesperson was very knowledgeable about the vehicle we purchased and walked us through financing. The deale More

by Bamaboi74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony - "BIG TONY" Manthey
Aug 22, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chevrolet Buick GMC of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 16, 2019

Corvette service I have taken my Corvette in for warranty and service work twice in the last 6 months and have been very pleased. They have gone the extra mile to mak More

by KGW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann Williams
Aug 22, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chevrolet Buick GMC of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 14, 2019

Constant Professional I used to work at a dealership for a couple years when I was in college so I have a pretty good eye for who the salesman who actually care about their More

by Ascetic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey McGuire
Aug 16, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Chevrolet Buick GMC of Murfreesboro!

August 14, 2019

Great service Great customer service and friendly. Good prices. Great location also. Very helpful. Maintenance dept works with their customers to satisfy their More

by Jan J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey McGuire
Aug 16, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Jan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Chevrolet Buick GMC of Murfreesboro. If you have any further questions, please give us a call. We're always happy to help!

August 14, 2019

Great car buying experience Great experience James was very helpful knowledgeable will definitely be doing business with him in the future and if anyone ask who sold me the new c More

by JimmyWise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Ruffner
Aug 16, 2019 -

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, thank you so much for your positive comments about Chevrolet Buick GMC of Murfreesboro! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

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