Chevrolet Buick GMC Cadillac of Murfreesboro

Fast and thorough work done in a timely manner, we will continue to use them in the future. continue to use them in the future. More

Wish I could give negative stars! Avoid this place at all cost, they checked all the boxes poor customer service, bait and switch, and straight up scam. I took my 2020 Bolt in to have Avoid this place at all cost, they checked all the boxes poor customer service, bait and switch, and straight up scam. I took my 2020 Bolt in to have a known battery recall issue corrected that was caused by GM entering the wrong software update when replacing the battery and because they were not the original dealer they charged me 479.00 for something that should have been covered by recall because they caused the problem that could only be fixed by GM this dealer charged me 52.00 for shop supplies for programming issues on an electric car! There are no parts needed and when I demanded to know what “supplies” that they used all they would say is that it was for the programming cable and when I asked for the cable since I was charged for it they said it was just for the use of it and it was their cable. !!SCAM!!! I had to pay them to get my car back and now am working to try to recoup my money from GM. So I say again run don’t walk away from these thieves, they surely do not represent or care about GM owners. More

Mauricio Wallace was very friendly and helpful. He listened to my needs and showed us two different options. He was very knowledgeable! Did not rush us or pressure us into buying. Answered all of o He listened to my needs and showed us two different options. He was very knowledgeable! Did not rush us or pressure us into buying. Answered all of our questions. He was truly a blessing to work with. Denarius "D" Toliver was very friendly and made the paperwork fun to do. I appreciate both of them staying 2 hours after closing to see to it that our new truck was ready for us to take home that night. More

The service was very good and assistance was also very helpful and pleasant to work with. I have been very pleased. helpful and pleasant to work with. I have been very pleased. More

They work with you to make sure you're comfortable with your purchase and with the best deal for you before you even sign anything, there all about you not a sale your purchase and with the best deal for you before you even sign anything, there all about you not a sale More

The service department was excellent in my first service appointment at this dealership. Mike the service technician was excellent. The support staff was very good and made it easy for me to make an appoi appointment at this dealership. Mike the service technician was excellent. The support staff was very good and made it easy for me to make an appointment. I made an appointment 3 weeks in advance. More

Mark Norman was great! But I had an appointment for a simple oil change scheduled for 3:30pm, and didn’t leave the dealership until almost 6:00pm. Unacceptable wait time. But I had an appointment for a simple oil change scheduled for 3:30pm, and didn’t leave the dealership until almost 6:00pm. Unacceptable wait time. More

This dealership is WORST ! ! They make excuses and send you away when you are having issues with a brand new vehicle. After years of taking the vehicle back-and-forth, still n ! They make excuses and send you away when you are having issues with a brand new vehicle. After years of taking the vehicle back-and-forth, still nothing. I recently had an appointment and it sat on their lot for two weeks and was never looked at. Just more excuses. I went and picked up my vehicle and took it to Champion Chevrolet in Mcminnville Tennessee. They may be a small town dealership, but they know how to treat people and take care of them. Never purchase anything from Chevrolet of Murfreesboro you will regret it More

Service was done in a reasonable time. The service tech, Jason, kept me updated as the service was being rendered. The facility is clean and comfortable. Great snacks, including fruit! The service tech, Jason, kept me updated as the service was being rendered. The facility is clean and comfortable. Great snacks, including fruit! More

I live an hour away and chose this dealership for my Lyriq. Unfortunately, every interaction after the sale has been a fiasco. At purchase, they didn’t include my key card. They ordered one, but I’ve Lyriq. Unfortunately, every interaction after the sale has been a fiasco. At purchase, they didn’t include my key card. They ordered one, but I’ve had to drive out here twice just to get it programmed. No one told me I needed both keys the first time, so that trip was wasted. They also said they would call me to reschedule, but a week later I had to call them myself. I was scheduled for my complimentary 7,500-mile service at 8:30 a.m. and ended up waiting for hours before my car was even touched. When I raised warranty concerns (the window module resetting, a rattle in the passenger speaker, and a crunching noise in the driver’s seat), I was told none of these could be looked at because they scheduled me on a Saturday and there are no EV technicians available on Saturdays. When I mentioned the BCM, the service advisor, Stuart, asked me, “who told you to ask this stuff?” which I found very dismissive and unprofessional. On top of that, after having me there for 2 hours, the first thing I was told was that I had a $400 tire issue and would be charged a $150 diagnostic fee when I came back for the warranty concerns. That’s not a good way to treat a customer who came in for a complimentary service on a two-month-old Cadillac. Between the key card fiasco and this first service, I’ve spent 10+ hours sitting in this dealership with little to show for it. I want to be clear, I love the car. But this dealership has made ownership extremely frustrating. Poor communication, wasted trips, long waits, and dismissive service are not what I expected from Cadillac. I cannot recommend Cadillac of Murfreesboro for sales or service. More