Chevrolet Buick GMC Cadillac of Murfreesboro

Great Car Buying Experience Absolutely the best experience I have had buying a car! Travis was great to deal with and very knowledgeable! Friendly and made us feel welcome! Absolutely the best experience I have had buying a car! Travis was great to deal with and very knowledgeable! Friendly and made us feel welcome! More

Great experience I received quick, friendly service from Brandon today. He went above what was necessary to make sure I was taken care of. Great service overall. I received quick, friendly service from Brandon today. He went above what was necessary to make sure I was taken care of. Great service overall. More

Dealership is great and good customer service This dealership has been great to work with in meeting my expectations along with the sales people I have worked with in the past. The sales person I This dealership has been great to work with in meeting my expectations along with the sales people I have worked with in the past. The sales person I worked with this time was Travis. He was easy to work with and a follow up day and time has been set to do follow up with me. More

Great Experience! I've had my vehicle serviced a few times and Mike has always done a great job seeing that everything was taken care of properly. There was also great I've had my vehicle serviced a few times and Mike has always done a great job seeing that everything was taken care of properly. There was also great communication! More

Exceptional Customer Service Came in with multiple issues on my vehicle. Mike went over in detail all the issues & responded quickly when I called in with questions. I couldn’t ha Came in with multiple issues on my vehicle. Mike went over in detail all the issues & responded quickly when I called in with questions. I couldn’t have asked for better customer service & feel very comfortable going into the dealership for future service when needed. More

Always served quickly and courteously Had a great service with my GMC truck on Monday! The service manager Michael Lewis quickly responded to the issue my vehicle was having and it was res Had a great service with my GMC truck on Monday! The service manager Michael Lewis quickly responded to the issue my vehicle was having and it was resolved satisfactorily. This was amazing as I didn't even have an appointment! Thanks so much for all you do for your customers! More

Extraordinary Service!! I had my Cadillac serviced under warranty. Mike went above and beyond. He made sure I had a vehicle to drive. He called or texted updates. He gives wh I had my Cadillac serviced under warranty. Mike went above and beyond. He made sure I had a vehicle to drive. He called or texted updates. He gives white glove service. I highly recommend him! More

Mike is Awesome!!! I brought my vehicle in to get the tailgate looked at and Mike was so efficient and friendly he made sure I had a ride to where I needed to get, he to I brought my vehicle in to get the tailgate looked at and Mike was so efficient and friendly he made sure I had a ride to where I needed to get, he took it upon himself to make sure my car came out looking much better than it went into the shop! Mike saved me a ton of time and now I have a clean vehicle to ride my clients around in looking for homes!!! Thank you mike your a lifesaver!!!! More

Great experience My Sales Consultant was awesome. Took her time to listen, patient, not pushy and was pleasant to work with. I will recommend her to everyone! My Sales Consultant was awesome. Took her time to listen, patient, not pushy and was pleasant to work with. I will recommend her to everyone! More

Stealership I have come across a strange situation with GM Corporation, Goodwill Assistant Program and Mr. Bo Trivett; the owner of Chevrolet Buick GMC Cadillac I have come across a strange situation with GM Corporation, Goodwill Assistant Program and Mr. Bo Trivett; the owner of Chevrolet Buick GMC Cadillac Dealership of Murfreesboro, TN. To make a long story short; GM left the decision to Mr. Bo Trivett to refund me $1632.42 for a design failure in GM timing chain on a 2012 GMC Terrain 2.4 liter engine. I brought the engine noise to the attention of that dealership in 2014 when the engine only had 25,000 miles and under warranty. I was told by their Service Adviser that engine noise was characteristic of that particular engine; so they didn’t check it out or document my complaint. In July 2017, the timing chain stretched to the point of skipping several teeth and cutting off and idling rough. I call the dealership to make an appointment to bring the car in and I was told over the phone that I needed a timing chain set. I asked, how do you know this and was told that engine has a design defect in the timing chain; it stretches and sometimes break. Here are my questions: 1. Could I have force that dealership to troubleshoot and document my complaint on my vehicle back in 2014 when the car was under warranty? 2. What good is a new car or extended warranty if a dealership refuses to work on a customer car under GM low compensation to a dealership? 3. What recourse do I have in a situation like this? More