Chevrolet/Cadillac of Turnersville

Took my used car that I just bought from Chevy Turnersvill into the service center at Chevy of Turnersvill. The car had just failed New Jersey state inspection and I needed to get fixed. The fuel Turnersvill into the service center at Chevy of Turnersvill. The car had just failed New Jersey state inspection and I needed to get fixed. The fuel system monitor failed the test and the Service guys told me to drive the car at highway speeds for about 20 minutes or so, and it should turn the sensor back on. I did that yesterday and the sensor is back on and I should pass the inspection this weekend. Thank you very much Chevy of Turnersvill Service. More

Very friendly, work done quick, I like the video when job is done, clever, very nice place is done, clever, very nice place More

Professional and courteous service. From a time perspective, very efficient. I would definitely give a positive recommendation From a time perspective, very efficient. I would definitely give a positive recommendation More

Expertly done in a reasonable period of time. Car was washed and vacuumed too. Nice touch! Car was washed and vacuumed too. Nice touch! More

Really like dealing with Patrick Regan at this dealership, he’s always on top of his game, always takes care of me.. keeps me updated during appointments, provides input on recommended maintenan dealership, he’s always on top of his game, always takes care of me.. keeps me updated during appointments, provides input on recommended maintenance for both our GM cars…. More

Prompt on appointment time. Kept me informed about status of work. Professional staff and would highly recommend. Kept me informed about status of work. Professional staff and would highly recommend. More

Extremely Disappointing Experience I came into the dealership for nothing more than a routine oil change. What should have been a simple, straightforward service turned into a four-week nightmare beca dealership for nothing more than a routine oil change. What should have been a simple, straightforward service turned into a four-week nightmare because of the way my vehicle was handled. When the oil service was completed, I was told that the steering column was locked and that no one at the dealership had ever seen this happen before. This was the beginning of what became a long series of changing explanations and diagnoses. What was particularly frustrating was that the dealership seemed to change its diagnosis almost weekly. I received different explanations and theories throughout the process, making it extremely difficult to understand what was actually wrong with my vehicle or whether anyone truly knew how to fix it. At one point, after making several other claims about what could potentially be wrong with the vehicle, I was even told that the car appeared as though it had been in a flood. I immediately explained that I purchased the car brand new and that it had barely seen a blade of grass, let alone been anywhere near a flood. This was yet another claim that left me questioning the accuracy and consistency of their diagnostics. During the entire four-week ordeal, I was never offered a loaner vehicle. I also had to constantly call the dealership myself just to get updates. Communication was extremely poor, and I often felt like I was chasing them for basic information about my own vehicle. It wasn't until a service manager became involved that I finally started getting a few answers and some meaningful communication. Unfortunately, by that point, my confidence in the dealership was already gone. Another particularly concerning part of the experience was what happened when the dealership began to acknowledge that their own work may have contributed to the problem. At that point, they repeatedly offered additional discounts and adjustments to the cost of the vehicle/service. From my perspective, these offers seemed to increase as the possibility of the dealership being responsible became more apparent. It gave me the impression that they were attempting to resolve the situation financially rather than fully addressing what had happened. I ultimately felt as though I was being put in a position where my only remaining option might be to consider legal action if the dealership would not take responsibility and resolve the matter appropriately. No customer should have to feel that way after coming in for something as routine as an oil change. After four weeks without the issue being resolved, I no longer trusted them with my car. I ultimately had the vehicle towed to another dealership to have the work completed. Having to arrange a tow and take my vehicle somewhere else after originally bringing it in for a routine oil change was incredibly frustrating. The customer service was just as disappointing as the technical experience. The technical consultant I dealt with was extremely rude and seemed to have very little understanding of how to communicate with a frustrated customer. He could definitely benefit from working on his PR and customer-service skills. I understand that complicated vehicle problems can sometimes take time to diagnose and repair. What I don't understand is four weeks of changing diagnoses, contradictory explanations, virtually no proactive communication, no loaner vehicle, having to repeatedly call for updates, and ultimately having to take my vehicle somewhere else because I no longer trusted the dealership. I came in for a routine oil change and I left with a much bigger problem, a four-week ordeal, a tow to another dealership, and a complete loss of confidence in this dealership. Because of the way this situation was handled, I will be contacting the Better Business Bureau (BBB) and GM Corporate to formally document my experience and concerns. I have also retained legal counsel regarding this matter. More

Service representative was very helpful with answering questions and communicating with me.. He provided great options and wasn’t overly aggressive. questions and communicating with me.. He provided great options and wasn’t overly aggressive. More

The best service? Definitely Chevy of Turnersville. Bev Soltoff worked so hard at getting us a chevy we really wanted along with Steve Ferrara. I now consider them fam Definitely Chevy of Turnersville. Bev Soltoff worked so hard at getting us a chevy we really wanted along with Steve Ferrara. I now consider them family . And would recommend them to anyone searching for a new car. I couldn't be more pleased. So if you looking to purchase a new vehicle please look them up. Thank you . More