Chevrolet of Homewood - Service Center

Service department includes “Charlie the rude racist” They overcharge women who they believe don’t know the services they are getting. Charlie is the service dept is rude, disrespectful and has the worst They overcharge women who they believe don’t know the services they are getting. Charlie is the service dept is rude, disrespectful and has the worst customer service I have ever received. He is a liar and they have definitely lost a customer. More

Waiting and waiting Had a 8:45 appointment. Got ther at 8:00 car sat where I parked it till 10:07. I saw people walk in and drive out. My car stayed where it was. No o Had a 8:45 appointment. Got ther at 8:00 car sat where I parked it till 10:07. I saw people walk in and drive out. My car stayed where it was. No one came and said miss, we backed or your car is next nothing. I was here befor most of the employees so backed up how. I can into the waiting room everyone in there rotated so backed up how. Pleases be advised of this ! More

My New Favorite Chevrolet Dealer! Brought my 2015 Volt in for an oil change for the first time today. They are my new favorite Chevy dealer. Polite and professional from Mike my servic Brought my 2015 Volt in for an oil change for the first time today. They are my new favorite Chevy dealer. Polite and professional from Mike my service writer to Chris Tonn who went above and beyond to make sure I had a superlative experience! Thank you! More

GOOD SERVICE MIKE TOOK CARE OF ME FOR MY OIL LEAK - NEEDED MUCH MORE SERVICE THAN EXPECTED - WILL CALL BACK LATER WHEN I HAVE MORE TIME - VERY PROFESSIONAL TEAM HE MIKE TOOK CARE OF ME FOR MY OIL LEAK - NEEDED MUCH MORE SERVICE THAN EXPECTED - WILL CALL BACK LATER WHEN I HAVE MORE TIME - VERY PROFESSIONAL TEAM HERE. More

Oil Change Took my truck in for an oil change after being told from the lady on the phone that they wouldn't get to me for 3 days, but when I went anyway, Mike t Took my truck in for an oil change after being told from the lady on the phone that they wouldn't get to me for 3 days, but when I went anyway, Mike took care of me asap. He also washed it for me and rotated the tires. More

Oil change It was quick the auto tech guy that processed me in was really cool mike was very attentive and patient.They even gave me a car wash.I only waited an It was quick the auto tech guy that processed me in was really cool mike was very attentive and patient.They even gave me a car wash.I only waited an hour More

Very disappointed After not being able to reach anyone in the Service department Sat. morning for over 30 min. (between 9:15 & 9:45) , I just drove back from Indiana to After not being able to reach anyone in the Service department Sat. morning for over 30 min. (between 9:15 & 9:45) , I just drove back from Indiana to Homewood. I spoke to Earl, Mike, and then Derek about the indicator light on my dash that would not go off. I asked to leave my car for service, which they probably could not fix until Monday. I asked for a Loaner car because I had to be someplace by 3pm. I have a 2016 Malibu, which I have had for 1 year. They told me they could not give me a loaner until the technician checked it to see if it was under warranty. After waiting 2 hours, they finally told me I could get a loaner. By the time I got to the event, I had missed it, and was out $50. plus hours of waisted time and gas money. I had been a loyal customer there for 14 years, taking my 94 Corvette for service and buying my 2005 Malibu and getting it serviced there for 9 years.I will never buy, lease, or get another car from there again. I will never recommend my friends, family, or coworkers there either. More

Typical slimy sales people and poor service Jim was very nice at check in, and Nate was extremely helpful in driving me down the straight as a courtesy while my car was being serviced. However, Jim was very nice at check in, and Nate was extremely helpful in driving me down the straight as a courtesy while my car was being serviced. However, I was supposed to have my tires rotated and was told that they WERE rotated but they were not. I know this because of the TPMS sensors as well as that I have a leak in one of the tires and the leak is still in the same location as it was when I came in for service. This is in addition to the deception of one of their sales people, Aaron, a few months ago when him and I were talking deals and trade ins. It too bad when a used car salesman lives up to their stereotype. More

horrible/worst vehicle in history service personnel worst in history. I purchased a spark 2014, after being told no appointment needed for oil change, was turned away a few times, once service personnel worst in history. I purchased a spark 2014, after being told no appointment needed for oil change, was turned away a few times, once free ones were exhausted. then the defrost/heating system went out 1000 miles beyond warranty on a two year old car. lost customer. More

Engine gone bad I own a 2013 chevy equinox. Homewood is not my original place of purchase,however, since my date of purchase in 2013 I've been getting my oil changed I own a 2013 chevy equinox. Homewood is not my original place of purchase,however, since my date of purchase in 2013 I've been getting my oil changed by the Homewood Dealership. I learned the days ago that my engine went out. Phillips chevy said that it was due to bad oil /non maintenance of oil. I went to Phillips to take a look at the engine and it was covered with a thick black mud - like substance. The service guy said that was burnt oil buildup. I retrieved all of my on time oil change receipts for the past three years! Long story short. ...Homewood had not been changing my oil properly and/or using bad oil. Got the engine replace under manufacturer warranty. I also called to cancel my extended warranty with Homewood and the finance guy was rude and annoyed. Did not listen. ... More