Chevrolet of Milford

I normally do not leave reviews, but my experience with Chevrolet of Milford left me extremely disappointed and financially stressed, and I think consumers should pay very close attention before signing an Chevrolet of Milford left me extremely disappointed and financially stressed, and I think consumers should pay very close attention before signing anything here. I purchased a vehicle that ended up being financed at nearly 19% APR over 72 months. After less than two years, the payoff is still around $17,100 despite the vehicle having high mileage and significantly lower market value. One of the biggest concerns was how unclear and confusing portions of the contract were. There were line items such as “money to others” that were never properly explained in a way that made sense. My down payment also appeared to be handled in a way that did not feel transparent during the transaction. During the sale, I was repeatedly told things like, “The bank needs the money down to get the car,” which gave the impression that my down payment was a strict lender requirement directly helping secure the loan. Looking back at the numbers and structure of the deal, that statement now feels extremely misleading. I was also told something along the lines of, “I know the APR is high, but pay it for 6 months and come back and I’ll get you a better rate on another car or you can refinance it.” That gave me the impression that the high interest situation would be temporary and easily fixable. In reality, refinancing is not guaranteed, especially once a vehicle depreciates and negative equity builds quickly under a high-interest loan. Another major issue was GAP insurance being added into the financing without it ever being clearly discussed or properly explained to me during the signing process. I later realized I was financing additional products and fees that I do not recall ever knowingly agreeing to in a meaningful way. There were also issues surrounding temporary registration and dealer plates that added to the confusion. I provided proof of insurance and was initially driving on dealer plates, yet key details surrounding temporary registration documentation did not appear clearly reflected in the paperwork I later reviewed. The entire process felt rushed and heavily focused on getting the deal signed rather than making sure I fully understood the long-term financial consequences. I take responsibility for signing the paperwork, but dealerships also have a responsibility to be transparent and ethical with customers, especially when placing someone into a very high-interest loan. I strongly encourage anyone considering buying from Chevrolet of Milford to: - Read every single line carefully - Ask for every fee and add-on to be explained in writing - Specifically ask whether GAP or other products are being added - Verify exactly where your down payment is going - Do not rely on verbal promises about future refinancing In closing the funniest part is that I’ve reached out via email to try and discuss some of the things that occurred here , only to have been met with zero response from anyone other than a response from someone promising me how important it was for them to get back to me about this and handle it quietly. More

We leased a traverse from this dealer, and get regular oil changes there. The leasing was super easy, and the service department has been phenomenal! They’re super fare and informative and it’s been a g oil changes there. The leasing was super easy, and the service department has been phenomenal! They’re super fare and informative and it’s been a great experience the last 2 years. We will definitely continue to go there. More

"I can’t say enough good things about Chevy of Milford! Our friend, Mirwais, has taken incredible care of us every time. From arranging loaner cars to handling repairs, the service is always top-notch. Whe Our friend, Mirwais, has taken incredible care of us every time. From arranging loaner cars to handling repairs, the service is always top-notch. When we pick up our vehicle, it’s not only fixed perfectly, but also detailed and spotless. If you’re looking for a reliable, friendly, and professional dealership, look no further than Chevy of Milford!" More

I had a great experience at Chevrolet of Milford — their service department is very impressive. Everything was smooth, organized, and right on time. Big shoutout to Mirwais Hotak for running such a solid service department is very impressive. Everything was smooth, organized, and right on time. Big shoutout to Mirwais Hotak for running such a solid operation. Clear communication, no hassle, just great service. Definitely recommend them! More

Stopped in for my 60 thousandth mile service with Mir. Pleased with with work done in a timely fashion. Will always use Chevy Milford. Pleased with with work done in a timely fashion. Will always use Chevy Milford. More

We service all our vehicles here and we never have an issue. this is the best place to service your cars. great turnaround time and great work! always comes cleaned as well issue. this is the best place to service your cars. great turnaround time and great work! always comes cleaned as well More

Mirwais Hotak , probably the best guy I've ever dealt with at a dealership, including the staff ...super friendly, helpful an take the time to explain everything to you with at a dealership, including the staff ...super friendly, helpful an take the time to explain everything to you More

Chevrolet of Milford truly stands out for its exceptional customer care — especially in the service department. The entire team is organized, efficient, and professional. Under the leadership of Mirwais H customer care — especially in the service department. The entire team is organized, efficient, and professional. Under the leadership of Mirwais Hotak, the service department runs seamlessly. Communication is clear, timelines are respected, and you can tell they genuinely care about doing the job right. It’s refreshing to experience a dealership where service feels this smooth and trustworthy. Highly recommend! More

ZERO STARS! !!! THIS DEALERSHIP IS HORRIBLE!!! I'VE BEEN TAKING OUR CARS THERE TO OVER 10 YEARS, TOOK MY HUSBANDS TAHOE THERE FOR A TICKING NOISE. THEY WANTED !!! THIS DEALERSHIP IS HORRIBLE!!! I'VE BEEN TAKING OUR CARS THERE TO OVER 10 YEARS, TOOK MY HUSBANDS TAHOE THERE FOR A TICKING NOISE. THEY WANTED OVER 10K TO FIX IT SAID IT WOULD TAKE 13 HOURS TO FIX. THEY TOOK IT APART THEN WANTED OVER 1K TO PUT IT BACK TOGETHER. WE HAD IT TOWED HOME AND THEY DIDN'T GIVE US ALL THE PARTS, HAD TO GO BACK TO GET MISSING PARTS. I WILL NEVER GO THERE AGAIN!!! More