Chevrolet of Milford

BOTH dealership (Service Dept.) & GM Corporate deserve zero rating. If you care about service stay far away from Chevy of Milford Connecticut. Took about a month repairing water leaks, I've had my car bac zero rating. If you care about service stay far away from Chevy of Milford Connecticut. Took about a month repairing water leaks, I've had my car back for about a month and it's still has same water leak! Called the dealership, waited for a return call, never got one, so I went down to the dealership & was told they couldn't talk to me, shuffled me around to the GM, who promised to call me back and has yet to follow through, it's been 3 weeks! Dealership is being shady and avoiding me & Corporate refuses to assist. All, I'm asking for is to repair the leaks they said they repaired. Nobody at the dealership will return any of my calls, GM corporate not listening to anything im saying, just repeating car has to be rediagnosed & ignoring my questions regarding if there's going to be a cost which, there should not be. And then actually disconnected the call on me without any resolution. I don't understand why they prefer to make their customers aggravated instead of just being helpful and resolve the situation. Once they were fixing the car I was feeling a little bit relieved that I might not have to drive to Timbuktu to get my car serviced and I could remain with Chevy of Milford, now I don't have much confidence left. More

This was my second visit' the service department is fast' polite and attenative to your needs and request. The lastest trip was for a recall' the truck was completed by 9:30' am' drppwd. Off a 7:30 am' with polite and attenative to your needs and request. The lastest trip was for a recall' the truck was completed by 9:30' am' drppwd. Off a 7:30 am' with a follow up phone call. Great job! I would not hestiate recommending this dealership. More

I have generally been very happy with Chevy service until recently. I meant the service director, Mr. Hotak it was extremely rude from the very beginning. I have a 9 going reoccurring issue with condensation recently. I meant the service director, Mr. Hotak it was extremely rude from the very beginning. I have a 9 going reoccurring issue with condensation or water leakage in my windows of my 2013 Chevy Equinox. The problem was first reported in 2014 when my warranty was valid. I brought it into the shop multiple occasions for them to see the condensation I've taken pictures they said they weren't good enough. They offered me some suggestions on what could be causing it such as the vent setting or possible clogged sunroof which they checked and verified it was not clogged. They finally did that in 2016 after multiple times of bringing in the car in with complaints of the same issue. I also was stated that I wanted everything documented because I was concerned a warranty would expired and nothing would be fixed since they said they cannot reproduce therefore they cannot fix it. I offered to leave the car there they refused. This service director stated I had to give him $180 leave the car with him for some guy to come down and do a leak seal test which should have been done in 2014 when it was first reported and hope that it doesn't cost me hundreds or thousands to get my car back after the repairs had been done. I explained them on a fixed income due to disability I asked if you could be an option he stated firmly no. Then he wanted me to sign that I was declining service which is not what I was doing I was declining anything's being done to my car without a proper estimate so I know what it could possibly cost me and also was very frustrated with the fact that it should be covered under warranty considering it's been a reoccurring problem since 2014. So far my trust has been destroyed with Chevy, I'm shocked by the rudeness and unprofessional Representatives that you have working for you. Customer service is the foundation of any business and poor service is what's get spreads faster than positive service feel Word of Mouth. I would imagine you would want it serviced reposted not negative reviews such as what I'm posting due to lack of confidence, apathy and willingness to do anything when the warranty was still in effect. Nobody mentioned ever doing a water leak seal test until after the warranty was expired unacceptable Behavior should have been offered at that time. Don't think of it going back to Chevy for any further purchases and will advise my friends family and acquaintances accordingly unless this has been resolved to my satisfaction which would be warranty covering the cost of the repairs. More

Maintenance Fast friendly service. Service associate was friendly and very informative. Did not wait long and was done with in one hour. Very nice to deal with. Fast friendly service. Service associate was friendly and very informative. Did not wait long and was done with in one hour. Very nice to deal with. More

Very simple and easy transaction. Bob located a new Silverado that fit our needs and coordinated with the New Haven Body for a plow. The delivery was very seamless. Silverado that fit our needs and coordinated with the New Haven Body for a plow. The delivery was very seamless. More

Jeff Thayer was courteous he knew all about the truck Showed me everything I need to know about it He was courteous very honest and told me to call anytime if there’s any problems Showed me everything I need to know about it He was courteous very honest and told me to call anytime if there’s any problems More

Great costumer service Incredible customer service from beginning to end with not much wait time. I was in and out within an hour. Would highly recommend the dealership and Incredible customer service from beginning to end with not much wait time. I was in and out within an hour. Would highly recommend the dealership and service. More

Great Customer service. I had a problem with my Malibu. I called the dealership at 6 P.M. and explained my issue with the service dept.. They gave me an appointment the next I had a problem with my Malibu. I called the dealership at 6 P.M. and explained my issue with the service dept.. They gave me an appointment the next morning and assured me the problem would be found and fixed. Everyone was very attentive to my questions and very accommodating to my needs. They were a pleasure to work with. More

Used vehicle purchase Dave Figueroa was recommended to us by neighbors. He was great! No nonsense and we struck a good deal even got the vehicle as "certified". One not Dave Figueroa was recommended to us by neighbors. He was great! No nonsense and we struck a good deal even got the vehicle as "certified". One not so great issue was the constant pitch from the finance guy who kept pushing for the over-priced "glass coat" even after we kept saying no thanks. More