Chevrolet of Montebello - Service Center

xxxx service recently purchased a new silverado from them and the sales was great but the rest is complete trash. Took my truck in for 1000 mile service and had an recently purchased a new silverado from them and the sales was great but the rest is complete trash. Took my truck in for 1000 mile service and had an open recall on it at the time that they didnt fix during my service. On top of all this while my truck was being serviced it had been done for over an hour and no one ever called me to get it while im sitting in the waiting room, I had to ask several people before they were even able to find my truck. They then called me a couple days later to tell me to bring it in again so they can fix what they should have the first time I argued with them and told them to provide me with a gas card as i live over 30 mins away from the dealership and this should have been taken care of when took it in for the initial service. I've sent several emails and called in several times with 0 response from anyone there, I would go purchase your chevy elsewhere if i were you More

The representatives don't even care about the customers I wait 5 1/2 hours just for service (oil change) I understand pandemic time but that is why they make you schedule and if they take longer should prov I wait 5 1/2 hours just for service (oil change) I understand pandemic time but that is why they make you schedule and if they take longer should provide a loner car, just customer satisfaction what they don;t really care More

Great customer service Thanks to Ricardo we got the truck we wanted he went out of his way to get is the best deal possible. Definetly referring my family and friends Monteb Thanks to Ricardo we got the truck we wanted he went out of his way to get is the best deal possible. Definetly referring my family and friends Montebello Chevrolet to see Ricardo V. More

They damaged my vehicle and blamed me for it!!!!! If I could give this a 0 I would but this is the lowest rating possible, on 05/01 I got an email notifying me that I had to bring in my 2016 Chevy Ma If I could give this a 0 I would but this is the lowest rating possible, on 05/01 I got an email notifying me that I had to bring in my 2016 Chevy Malibu for service as soon as possible and get the Emission System checked out which I did on 05/2. They had to keep my vehicle for a few days which they provided a Loaner to be able to get to work and back home so I get my vehicle back from the shop on 05/05 (Saturday) distance from the dealership is less than 3 miles and distance from my home to work is about 10 miles ( 20 miles round trip) on Monday 05/07 on my way back home my vehicle started over heating and on Tuesday 5/08 I took it back to Montebello Chevrolet maybe they did something or forgot to put something back in and that was the reason it was overheating so they provided me another loaner and sent me on my way.. That same evening I get a call back from one of the Service Riders letting me know that I had cracked my Radiator and I was told that " I must of hit a rock or a pebble" and that it would cost me about $1,200 for Parts and Labor to get it fixed. My vehicle was perfectly fine until I took it in for service due to the fact I got an email about the Emission System Software. I took my Malibu to two different Auto Shops were I was notified that the crack/puncture was done on the side of the Radiator the part that faces the engine.. not on the outside facing the front of the vehicle. I do not know if they intentionally damaged my vehicle to bring it back and get some money out of me or if a Mechanic accidentally punctured the Radiator and did not inform anyone so that he/she would not get in any trouble.. regardless the Service Department will not own up to any responsibility and now is going to cost me out of pocket to fix a damage that was not my fault this is very frustrating and upsetting. I wonder how many other innocent costumers have fallen for this scam. ??? More

Worse service Quality of service is horrible. Quote from Scott, service manager, "what Jon, service writer, said does not matter. Technician's diagnostic report Quality of service is horrible. Quote from Scott, service manager, "what Jon, service writer, said does not matter. Technician's diagnostic report is what matters." By the way, technician's diagnostic report did not fix the problem, went in and came out with the same problem. Been back three time and I still have the same issue after a bill of $1000 of work. More

Not recommended No too big a selection slow Smaller than most dealership i have been to recently so many dealer around my area but tgis was not a favorite rwliable in No too big a selection slow Smaller than most dealership i have been to recently so many dealer around my area but tgis was not a favorite rwliable in my opinion More

I am very impressed with the assistance I received from the service department while fixing my car. They really went above the call of duty to make sure I was satisfied with the work completed to get my ca the service department while fixing my car. They really went above the call of duty to make sure I was satisfied with the work completed to get my car fixed, and also with the customer service. Juan is a great person to work with! More

Always first class service at Chevrolet of Montebello. I'm very satisfied with my experiences with them. Whenever I take my car in for service they are very professional and they do great work. I'm very satisfied with my experiences with them. Whenever I take my car in for service they are very professional and they do great work. More

We were a little worried about finding the right fit for the maintenance service for our Saturn Sky. However, we are delighted to have found your dealership. We really appreciate that you have experienced s the maintenance service for our Saturn Sky. However, we are delighted to have found your dealership. We really appreciate that you have experienced service people from Saturn working with you. Service ad visors Craig Rodgers, and Albert Caballos have both provided us with excellent customer service-and, we are happy to say that your technicians are equally professional, friendly and thorough. In fact, we are very satisfied overall with the service we have received. More