Chevrolet of Palatine

If I can get a zero star, I would not go there to buy a car I saw the car I want it and then they’re gonna charge me $5000 extra for stuff I don’t want they try to charge me $2500 for a low jack. Every oth car I saw the car I want it and then they’re gonna charge me $5000 extra for stuff I don’t want they try to charge me $2500 for a low jack. Every other dealer charges 1000 when I told him I didn’t want it. They wanted to charge me to take it off. They wanted to charge $2500 for protection of the interior, I told him I didn’t want that they wanted to charge me to take it off. How can they get away with ripping people off like that? More

FALSE ADVERTISING: I found a vehicle that I am interested in on Cars.com and contacted the dealership about the vehicle. After reading the reviews on DealerRater and Cars.com, speaking of their deceptive pri in on Cars.com and contacted the dealership about the vehicle. After reading the reviews on DealerRater and Cars.com, speaking of their deceptive pricing practices, I decided to ask a question of the person I was corresponding with and they confirmed that the only fees are the dealer fee, taxes and registration. However, when I received calls last night and this morning asking when I would come in, I asked again of the salesperson (different associate because they could not find the person I was emailing), and they confirmed that they regularly add an additional $5k in charges for accessories that have already been installed on the car. I live over 60 miles away from the dealership and am not interested in having to drive all that way only having to negotiate away things that I am not interested in to begin with. Although the car is attractive and the deal is near worthwhile (before the accessories and ambiguous fees), I will have to find a car elsewhere. Thank goodness for a telephone call. Otherwise, I would have wasted four hours between driving to and being at the dealership. More

Charged me $90 today for a oil change including a $10 discount.. Are they crazy? Normal total is around $65 (dealership price). They also left my engine bay filthy with oil.. First and last time coming h discount.. Are they crazy? Normal total is around $65 (dealership price). They also left my engine bay filthy with oil.. First and last time coming here.. More

Went to pay asking price for car (18500) and they told me that I had to purchase the LoJack system that was "already" installed on the car, xzilon protection, and some other upsell, not needed, crappy add-on that I had to purchase the LoJack system that was "already" installed on the car, xzilon protection, and some other upsell, not needed, crappy add-on. This jacked up the price from 18500 to over 25000. I told them I don't want the add-ons and to remove them. I was told they cannot and this was the price. Typical bait and switch tactic. I should have come here to read the reviews before driving out to this so called "reputable" dealership. More

I’ll provide the facts. I went the dealer to pay asking price on new 2022 Tesla. Xzilon ($2595) was previously applied. I declined the following add-ons: $2900 used car s I went the dealer to pay asking price on new 2022 Tesla. Xzilon ($2595) was previously applied. I declined the following add-ons: $2900 used car surcharge, $2500 rust protection package, $1995 Lo-Jack. They refused to accept my own financing, so I offered to pay in cash. They refused to sell me the car because I was paying in cash. Such a weird experience, I don’t blame the sales or finance guys, these are corporate policies that prey on impoverished and less sophisticated consumers. I bought my car later that night at Tesla.com (no issues, no add ons). More

I guess I should have came here to look at the reviews before driving 5 hours to buy a car. Car was on their site for just under $27k we were putting $15k down and they brought us a paper saying we'd be f before driving 5 hours to buy a car. Car was on their site for just under $27k we were putting $15k down and they brought us a paper saying we'd be financing $28k. So essentially our $15000 was covering their fees.. People please quit buying from these people. More

Sold me a car with a clean carfax guess what they lied car was involved in a accident. Paid top dollar based on a car with no accidents car was involved in a accident. Paid top dollar based on a car with no accidents More

The true definition of "awful" - don't believe the price you see online. They will raise the price 20% after you take a test drive and blame low inventory. They also try to include a fee for "Xzilon" whic you see online. They will raise the price 20% after you take a test drive and blame low inventory. They also try to include a fee for "Xzilon" which is a scam, the fee is $2595.00. This is the worst dealership I have ever walked into. They also refuse to sell you a car if you want to pay out of pocket and not finance with them. Move on, don't go here. I never have any problems with anyone, for me to write this review says a lot. Please move on from the horrible place. More

My wide and I were looking at a used Traverse that was listed on numerous websites including their own. The vehicle from the carfax looks to be on the market since July with them. The listed price on all listed on numerous websites including their own. The vehicle from the carfax looks to be on the market since July with them. The listed price on all platforms was $30878 plus they make you pay the $2595 in "dealer incentives". I had made an offer of $30500 which was declined. This is for my wife so she reached out the next day, yes the vehicle is available. She offered them $32500. She was then told that the vehicle was a 3lt, which it states on all platforms and shows the Vin number and that the pricing was wrong. This has been listed for over 2 months and all the sudden overnight the vehicle pricing has increased to $34188. Also they will not accept your own financing. More

They will force you to buy a Xilon warranty package that costs thousands, regardless of whether you say no. Claim it is a built in cost and nothing can be done. The car was scratched, had interior gouges, u costs thousands, regardless of whether you say no. Claim it is a built in cost and nothing can be done. The car was scratched, had interior gouges, usb port broken, and was filthy despite being only 2 years old and very overpriced. I asked if anything could be done on price due to damage and received a flat no. Their excuse was "Well it's used, so..." I was shown two other cars that were the same level, despite being newer and more expensive. I was beyond disappointed and they treated me like I was insane for expecting the cars to not be scratched to xxxx and filthy. The finance manager got involved to try to get the sale. He told me to "smile" twice when he saw I was upset and disappointed. If I hadn't been in such a bind and needed a car to get to work the next morning, I would have walked out. They promised to fix the usb port and told me the car was being detailed while I waited on paperwork. I left with no functional usb, no service appointment, and a filthy car. The next morning the low tire pressure light came on 3 minutes into my drive to work, even though I was told it had good tires. Goodness knows how much that is going to cost me. They also never set up my service appointment for the usb despite me leaving while they were open - I had to call to schedule the service myself the next day. I have no confidence it will actually be fixed properly. I will regret giving them my business forever. Nobody should ever give this dealership a dime. More