Chevrolet of Palatine

False Advertising and Greedy. They advertised a used vehicle on face book market place for 20,500. My son and I both took off a day of work and drove an hour to go buy the vehicle. We expected the norma vehicle on face book market place for 20,500. My son and I both took off a day of work and drove an hour to go buy the vehicle. We expected the normal tax, License and registration fees, etc. but then they tried adding more bogus fees, such as, "an adjustment fee" of $2900. "they said due to vehicle shortages" and then another $998 for getting the vehicle ready for us, plus some other nonsense abbreviated fee i've never heard of and cant even remember. When all set and done they said the total cost was going to be $28,000. What a SCAM. I've never seen such GREED. Complete waste of our time. Obviously we walked out. I will never consider them again nor will I recommend them to anyone. But I'm dam sure going to tell everyone how crooked and greedy they are. That you can bet on. They dont even deserve one star. More

My husband and I drove over 2 1/2 hours to get a specific vehicle. We had been in contact with them for 2 weeks. Was told they would have the car there when we got there. We got there filled out all the pape vehicle. We had been in contact with them for 2 weeks. Was told they would have the car there when we got there. We got there filled out all the paperwork and waited 25 minutes then was told “ we are sorry but that vehicle was sold last night so we had to take it back to Bloomington Normal“ We even called and confirmed 3 times that they would have that Specific vehicle and were told it would for sure be there.. The salesperson never came out to even speak to us. Another car dealer under the Leader Automotive umbrella that actually had that specific vehicle called 2 weeks later wanting to know if I was still interested in the vehicle.. I told her I wouldn’t deal with any business that would lie to a customer like that. She said they weren’t responsible for what other dealers did.. If you are all under the same Umbrella company you should do business all the same not lie to your customers and expect it to be ok. This is totally unacceptable. More

NIGHTMARE!!!!! purchased a vehicle mid August 2021, to date 10/25/21 my trade in has not been paid off effecting my credit. No response from Dealerships GM Chad then now John David, No response from Kevin date 10/25/21 my trade in has not been paid off effecting my credit. No response from Dealerships GM Chad then now John David, No response from Kevin the salesperson, I have text him and is workers with no response over 20 times but they are responding to others on the same line I'm asking for a response. Less than a month of owing vehicle it needed brakes. They wouldn't have known because they haven't responded. It took over 1 month for plates. DMV advised they filled the wrong paperwork out. This place has caused me so much stress i cant believe how they sleep at night. Not a professional place at all. No response till this day from any rep in this company. I have reached out today to see all legal rights in this open matter. Not sure where all those good reviews came from all you have to do is call the dealership any day to see the customer service is terrible! More

Came in to look at a particular vehicle, David met me on the lot and got the car right away, and allowed me to test drive. Very accommodating and very easy process. Walked out with the keys to a very nice a the lot and got the car right away, and allowed me to test drive. Very accommodating and very easy process. Walked out with the keys to a very nice and clean new car! More

Outstanding customer service! upon arrival I was given the attention any customer wants when purchasing a vehicle. David listened to my needs and was very patient. everyone there is very friendly. I would the attention any customer wants when purchasing a vehicle. David listened to my needs and was very patient. everyone there is very friendly. I would recommend to others ! More

Jon Davis is the GM and he and his team are customer driven and focus on not ripping people off. They gave me a great price on a 2017 Denali 1500 they gave me good money for my trade in as well it was a driven and focus on not ripping people off. They gave me a great price on a 2017 Denali 1500 they gave me good money for my trade in as well it was a very pleasant experience I recommend giving them a chance new owners that are customer driven. More