Chevrolet of South Anchorage

Great Service! Our vehicle broke down Friday afternoon. Service Writer Shane Schenker was able to get our vehicle towed to the dealership that day and was able to sq Our vehicle broke down Friday afternoon. Service Writer Shane Schenker was able to get our vehicle towed to the dealership that day and was able to squeeze us in on Saturday for diagnostic test. Not only did they quickly find the problem they were able to repair it as well as change the oil. All this on a Saturday with no appointment. Great customer service! More

Oil change & Safety recall Great, quick service after making appointment & got me in the very next day. Called me within an hour after checking into the service department. Than Great, quick service after making appointment & got me in the very next day. Called me within an hour after checking into the service department. Thanks! More

Helped me to move on👍🏼 I adopted this brand of truck from my Dad since I was a kid so I’m a Chevy fan ever since and I have a great experience until now. I adopted this brand of truck from my Dad since I was a kid so I’m a Chevy fan ever since and I have a great experience until now. More

Okay good service First time I brought my car for interior detail, it looked like my seats weren't shampooed. Although I had to bring it in twice I'm rating 4 because t First time I brought my car for interior detail, it looked like my seats weren't shampooed. Although I had to bring it in twice I'm rating 4 because the guy took care of it professionally the next morning after i informed him about it. friendly service. More

Routine oil change My routine oil change was conducted in a very timely manner and with precision. The service rep (I think his name was Steve) was very courteous and p My routine oil change was conducted in a very timely manner and with precision. The service rep (I think his name was Steve) was very courteous and professional; a great ambassador for Chevrolet of South Anchorage. More

No one has time. Come back tomorrow! Come back in the AM! The valley can service your truck so you don't have to drive in... the valley is booked. So I came back 5 Come back tomorrow! Come back in the AM! The valley can service your truck so you don't have to drive in... the valley is booked. So I came back 5 times. More

Fast service! Took my car in because it was doing some horrible things and making noises that it really shouldn't have. They hook it up to the machine and a diagnos Took my car in because it was doing some horrible things and making noises that it really shouldn't have. They hook it up to the machine and a diagnosis was made right there two minutes after it was brought in, of course they look for more things wrong went it went back in. They called me and told me their findings the next day and asked if I wanted to proceed, I said yes, and they had it done that night!! More

Misinformation at closing Purchased new 2015 Silverado and since I was planning on keeping the vehicle, I purchase the extended warranty and extended oil change plans. My plan Purchased new 2015 Silverado and since I was planning on keeping the vehicle, I purchase the extended warranty and extended oil change plans. My plans changed and I sold the vehicle at the two year point. I went to the dealer to cancel the extended plans in May 2017. As of 29 Aug I have not received the total refunds. I have been trying to get them to provide a refund to me for the last two months. When I pressed the finance office, they refused to take or return my call. I found out today that since I owned the vehicle for the two year period I was NOT receiving a full refund, even though the extended warranty/oil change plan were to start after the initial warranty this is not the case with South Anchorage Chev. They explained that even with the standard Chevrolet warranty/oil change plan they will start using the extended warranty plan and charge the policy, therefore I was not entitled to a full refund. Please be aware of the misinformation that they give when they pressure you into the extended plans. More

Great Customer service and the vehicle is beautiful Jerry made sure we didn't leave w/o a car that we were happy with. Passed us to Bobby Canalas who in our humble opinion gave the best customer service Jerry made sure we didn't leave w/o a car that we were happy with. Passed us to Bobby Canalas who in our humble opinion gave the best customer service. Isn't it about the customer service? Communication is key. I do think that communicating that the pass off from Jerry to Bobby is a permanent pass, was not exactly clear to us, the customer however. We did not understand why Jerry did not check back in with us after the pass off. We thought there was a problem with us. In addition, it got awkward because we came from Dodge and the Dodge salesman REALLY wanted us to come back before signing. It was a rough go, but ultimately worked out for all involved, especially Bobby. Thank you Bobby for being there to make this experience so pleasant. We will see you again. More

Pleasently pleased Outstanding job faster than expected very friendly service personnel clean shop area. How can you say outstanding job by all. Just what I receive at m Outstanding job faster than expected very friendly service personnel clean shop area. How can you say outstanding job by all. Just what I receive at my every visit to Lithia. More