The first one in the door to have an oil change & transmission filter & fluid change. 2-1/2 hours later, i was still waiting & then had to take it upon myself to see what the hold up was.
Was told were out of transmission fluid, & we wont have any until later this afternoon. In the mean time they couldn't even tell me that or let me know its going to be a lot longer lead times. On top of that they didn't even do an oil change, they just let the car sit there as well as myself for 2-1/2 hours!!!
To make maters worse, the guy in the service department was personally handing out finished work orders to every other customer waiting. He even looked at me multiple times with every done work order he brought out. Still didn't even occur to him to say "Hey , were out of transmission fluid for your vehicle, but we can do an oil change to get you out the door".
Horrible customer service. To all out there unless it's a simple oil change, don;t bother wasting your time & patience at South Anchorage Chevrolet. They have a serious lack of communication within their own departments as well as to the customer.
I was a customer for over 10 years at this place, but no more. I would rather go to a Ford dealership to have Chevrolet work done instead of this place.