Chevrolet of Walla Walla

This is the worst service dept I have ever used for my vehicle. I dropped my car off for an oil change and when I picked up the car it had paint damage on the rear of the car. After looking at the car the vehicle. I dropped my car off for an oil change and when I picked up the car it had paint damage on the rear of the car. After looking at the car they recommened a shop to get it repaired but I had to cover the $550 cost of repair as they would not repair my car to the condition it was in when they sold it to me or when I droopped it off for an oil change More

Staffs are very helpful, they will do what is best for customers..and they all work profesional at the same time with kindness. customers..and they all work profesional at the same time with kindness. More

Way too expensive for repairs and they pile on work not necessary. You go in with an engine light on stand by for a $2,000.00 repair. Mine had CAM sensor replacement. After parts, a 30 minutes of labor necessary. You go in with an engine light on stand by for a $2,000.00 repair. Mine had CAM sensor replacement. After parts, a 30 minutes of labor to replace...they wanted to charge over $1,050.00. Another $1,500.00 for add on work. Not going back. Second time they over charged me. Do not go to this place at least for repair work. More

They where very helpful and pleasant all around very good they try there very best they try there very best More

I don't know, they kept showing me things I needed repaired and had to call me back after checking me out cuz they forgot to put in the air filter repaired and had to call me back after checking me out cuz they forgot to put in the air filter More

Horrible, decided to buy a Honda! unqualified front desk people, wanted me to pay for recall unqualified front desk people, wanted me to pay for recall More

What salesman is he did a great job following through with all the promises and stayed with me all the way up until delivery finance did a great job with the communication with all the promises and stayed with me all the way up until delivery finance did a great job with the communication More

Great work, thanks also to the help at the desk for getting my credit ok'd so I could have the repairs done. getting my credit ok'd so I could have the repairs done. More

Appointment was at 8am for an oil change. When I picked up my car at 5pm it took them 15 minutes to figure out it was not done. I waited another 15 minutes for it to be done. When asked about When I picked up my car at 5pm it took them 15 minutes to figure out it was not done. I waited another 15 minutes for it to be done. When asked about a discount I was given $5.76 off. That did not even cover the sales tax. I noticed when I got home there was an inspection report with several things marked red. I was given no explanation. To be honest I find it hard to believe they got everything checked in that time frame. Not sure I will return. More

My Name is Jim Waddle. We purchased our 2020 Chevrolet Traverse in Feb of 2022. The Sales Manager and team did a excellent job of helping us purchase it and we were pleased We purchased our 2020 Chevrolet Traverse in Feb of 2022. The Sales Manager and team did a excellent job of helping us purchase it and we were pleased with their interactions during the process. In all, the car was in excellent shape but had some minor exterior body issues that were corrected. In early Aug of 2022, the service contract that we purchased, said it was time for an oil change. I dropped the car off at the service department and picked it up late in the evening. When I got home I noticed that there was significant damage to the tail gate, so the next morning I took it back and had the service manager look at it. She is not a customer friendly person and refused to admit that the visible damage occurred at the dealership while it was there for service. I went and talked with the service manager and he arranged to have the tailgate repaired. However I had to pay $550 for the repair (dealer cost) and there is still the chrome strip on the tail gate that will cost a couple of hundred to replace. I did not expect to pay $500-$600 for an oil change. I give the sales department and team an excellent rating and the service department a very poor rating. which means the dealership gets a poor rating. I will be notifying all of my friends in Walla Walla of how this dealership treated me. More