Chevrolet of Walla Walla

Great work, thanks also to the help at the desk for getting my credit ok'd so I could have the repairs done. getting my credit ok'd so I could have the repairs done. More

My Name is Jim Waddle. We purchased our 2020 Chevrolet Traverse in Feb of 2022. The Sales Manager and team did a excellent job of helping us purchase it and we were pleased We purchased our 2020 Chevrolet Traverse in Feb of 2022. The Sales Manager and team did a excellent job of helping us purchase it and we were pleased with their interactions during the process. In all, the car was in excellent shape but had some minor exterior body issues that were corrected. In early Aug of 2022, the service contract that we purchased, said it was time for an oil change. I dropped the car off at the service department and picked it up late in the evening. When I got home I noticed that there was significant damage to the tail gate, so the next morning I took it back and had the service manager look at it. She is not a customer friendly person and refused to admit that the visible damage occurred at the dealership while it was there for service. I went and talked with the service manager and he arranged to have the tailgate repaired. However I had to pay $550 for the repair (dealer cost) and there is still the chrome strip on the tail gate that will cost a couple of hundred to replace. I did not expect to pay $500-$600 for an oil change. I give the sales department and team an excellent rating and the service department a very poor rating. which means the dealership gets a poor rating. I will be notifying all of my friends in Walla Walla of how this dealership treated me. More

Gave multiple excuses as to why it wasn't done. Took alot longer than expected and didn't keep me informed about it. Took alot longer than expected and didn't keep me informed about it. More

Appointment was at 8am for an oil change. When I picked up my car at 5pm it took them 15 minutes to figure out it was not done. I waited another 15 minutes for it to be done. When asked about When I picked up my car at 5pm it took them 15 minutes to figure out it was not done. I waited another 15 minutes for it to be done. When asked about a discount I was given $5.76 off. That did not even cover the sales tax. I noticed when I got home there was an inspection report with several things marked red. I was given no explanation. To be honest I find it hard to believe they got everything checked in that time frame. Not sure I will return. More

Everyone was friendly and professional, and the service was completed quickly and we’ll. I highly recommend them. was completed quickly and we’ll. I highly recommend them. More

Dealer canceled my routine service appointment which I had made 2 weeks ago 18 hours before the scheduled service. Service was routine oil change etc. which would take no more than 1 hour. Service was s had made 2 weeks ago 18 hours before the scheduled service. Service was routine oil change etc. which would take no more than 1 hour. Service was scheduled for our Labor Day vacation, so we had to find someone else to do the work. On a previous visit they had not rotated the tires but invoice said they had. And on another previous visit they didn't fill the wiper fluid. This service department manager needs to be fired. More

Your service Dept Needs an overhaul they SUCK I will never ever do Business again never ever do Business again More

I informed them of the lack of communication that had been happening and they have bent over backwards to correct the issue been happening and they have bent over backwards to correct the issue More

The service department is terrible with getting things done in a timely manner. As well as being terrible with actually giving and updates on whats going on with your vehicle. done in a timely manner. As well as being terrible with actually giving and updates on whats going on with your vehicle. More

They had my 2018 duramax for 4 days diagnosing it and told me it needs injectors. They to tried to tell me it would cost $9,000 to install injectors. So I got a quote from another diesel mechanic shop th told me it needs injectors. They to tried to tell me it would cost $9,000 to install injectors. So I got a quote from another diesel mechanic shop that came out to $3,100. When that mechanic started working on it he found that the problem was just a bad plug on the end of the wires. Only cost $400. This new ownership is ripping people off on their vehicle prices and in their mechanic shop. They have no idea what they are doing there. More