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Chevrolet of Walla Walla

Walla Walla, WA

Overview
Employees
Reviews
Vehicles
4.6
582 Reviews
Washington drivers return to Chevrolet of Walla Walla time and time again because we provide drivers with top-notch service! From service and parts to sales and finance, drivers can look to the Chevrolet of Walla Walla team for high-quality, modern service. Specifically wondering about auto financing? Drivers can look to our team of in-house finance experts for assistance! From auto loans to leasing deals and finance packages, Chevrolet of Walla Walla finance specialists are ready to help drivers figure out a finance option that meets drivers' needs! Our goal is to keep things simple and convenient, whether you're looking to buy, trade-in, or get your vehicle repaired, the Chevrolet of Walla Walla team is ready to help! Here in our Walla Walla showroom, not far from Burbank and Dayton WA, we're ready to assist you. We can answer any questions about Chevrolet options, and help you find your next vehicle or take care of your current one. We hope to help and see you soon!
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1395 Dalles Military Rd

Walla Walla, WA

99362

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Showing 582 reviews

June 14, 2022

The cost went up significantly for my regular oil change and they did not notify me in advance. The woman at the counter was rude to my husband and not helpful. I did not get a printout of the checks that w More

by ALLWINDOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
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Jun 14, 2022 -

Chevrolet of Walla Walla responded

Hello Allwindow, although we are discouraged to hear about the experience you had here at Chevrolet of Walla Walla, we thank you for your feedback. We take negative feedback very seriously which is why we’ve always been known for providing the utmost service to all of our customers. However, with the information you’ve provided, we will do what we can to remedy this situation. We hope you would consider returning to us in the future, thank you again.

June 11, 2022

Just helpful, answered questions about ordering accessories for my truck, pictures and pricing.on those items More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2022 -

Chevrolet of Walla Walla responded

Hello Tom! It's awesome to hear we provided you with a successful, five-star worthy service experience! Our team enjoys going above and beyond to serve our customers and it's awesome to hear our hard work shines through to our guests. Please feel free to visit Chevrolet of Walla Walla again for any automotive wants or needs you may have!

June 10, 2022

Every time I go in there for a problem with the DEF system on my truck they try to charge me ! When it was sold with a 3 tear 100000 mile warranty.. they change the warranty rules ever time I'm in ther More

by creelswheels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
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Jun 10, 2022 -

creelswheels responded

Worst dealership Ever ! Failed on every level !

Jun 10, 2022 -

creelswheels responded

Worst dealership Ever !

Jun 13, 2022 -

Chevrolet of Walla Walla responded

First and foremost, on behalf of the whole team here at Chevrolet of Walla Walla, we would like to offer our apologies for how your time with us went. Our top priority is always customer service and satisfaction, and not being able to achieve that with you is unacceptable. Please message us your contact info so we are able to get in touch with you. We would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. We thank you for your feedback, and we hope to hear from you soon.

Jun 27, 2022 -

creelswheels responded

Well this xxx truck through the same Code again only after 30 miles of driving after getting it back from the last time a few weeks ago. You have my contact information as I bought this xxxx truck there at your dealership. If you want to make this right by me then you will stand up to the warranty you sold me and fix this truck before this coming Friday as I want to go camping !!!

June 09, 2022

Got a quick diagnosis of the problem and then went the extra mile to find replacement parts. The tech was fast on the repair and did a great job Very happy. More

by Dougsnyder49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
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Jun 09, 2022 -

Chevrolet of Walla Walla responded

Wow, thank you very much, Dougsnyder49! Your kind words and five-star rating go a long way! Our service team enjoys going above and beyond in order to provide the top-notch service that Chevrolet of Walla Walla is known for! We look forward to working with you again! Take care!

June 08, 2022

Helped us get a good deal on our car trade in when it was totalled. More

by Indigoberryblue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Report | Print
Jun 09, 2022 -

Chevrolet of Walla Walla responded

Indigoberryblue, thank you very much for your review and five-star rating! If you're ever in need of future automotive assistance, please do not hesitate to reach out! Our team would be more than happy to assist you in buying or servicing your car. You name it, Chevrolet of Walla Walla is here for you! Thank you for your time!

June 08, 2022

Friendly customer service, they took the time to answer my questions about my service. Overall reliable and helpful services! More

by milina.kristal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack, Turnkey Marketing
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Jun 08, 2022 -

milina.kristal responded

Thanks for your service!

Jun 09, 2022 -

Chevrolet of Walla Walla responded

Thanks for leaving such an awesome review, milina.kristal! It’s always great to hear about our valued customers’ experiences! Our service team is always eager to help and they are the very core of what we do at Chevrolet of Walla Walla. We look forward to working with you again, we’re always happy to serve. Have a great day!

June 04, 2022

Due to supply chain issues the part was next to impossible to find in the US. Chevrolet of WALLA WALLA was able to find the part. More

by gwhiteaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Henning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the folks in the service department!!
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Jun 06, 2022 -

Chevrolet of Walla Walla responded

Thank you very much, gwhiteaker! We enjoy working hard to provide our customers with a five-star experience, exactly like the one you've experienced! All of us here at Chevrolet of Walla Walla appreciate you and look forward to assisting you on your next visit! Feel free to reach out anytime, we are here to help!

June 04, 2022

We were treated very well we appreciated the way the salesman Jesus and his assistant treated my husband as he uses a walker. We were given clear information and felt like it was decision. Victor with More

by EDGZ1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus and Victor
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Jun 06, 2022 -

Chevrolet of Walla Walla responded

Hello EDGZ1! Your needs are important to us and it’s awesome to hear that you received outstanding guidance during your visit. Jesus and Victor are great examples of what it looks like to give undivided attention to our customers in order to make sure their needs are being met. We look forward to working with you again for any future wants and needs, Chevrolet of Walla Walla is here for you!

June 02, 2022

They failed to do a safety check then lied about it then took forever to fix the issues! They also sold it to is illegally since it was def deleted and we weren’t informed. More

by H.covey1454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Henning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turnkey Marketing
Report | Print
Jun 03, 2022 -

Chevrolet of Walla Walla responded

H.covey1454, thank you very much for your feedback. It is never our intention to make anyone feel as if their time was wasted. Our service department has always been known to provide the utmost in customer satisfaction and we feel discouraged to hear that you are unsatisfied with your experience. Rest assured, that we will take your comments and share them within the Chevrolet of Walla Walla team. We do feel it was a pleasure to work with you and all of us hope you will consider returning to us in the future. We'd be more than happy to help with any of your automotive wants and needs. Thank you.

Jun 04, 2022 -

H.covey1454 responded

I don’t know who wouldn’t be upset waiting 2 months for problems to be fixed that should have been checked before they were sold, dealing with those issues used a lot of time. When I get the truck looked at by a diseal specialist I will be in touch with any issues that may need to be serviced more and see if we will want to keep or return the truck.

June 01, 2022

Okay service on this trip, just short servicing. ..staff was efficient, bad coffee In waiting area. More

by tootsipat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None...
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Jun 07, 2022 -

Chevrolet of Walla Walla responded

Thank you for the positive review, tootsipat! Our team does their best to do an awesome job of providing a tailored visit for every customer, and we are so glad to see another shining example of success. Please feel free to visit us anytime, we'd be more than happy to assist you!

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