I am happy to a point with my new 2021 Chevrolet Silverado 1500 Texas Edition.
The dealership gave me Leather and a Bed Liner. I am truly happy with the Bed Liner. The leather is another story. The leather was loose and bunched up in some areas, I also have tool makes on the trim and a broken clip on the same trim. Now it does not fit right.
I took pictures and sent them to the salesman ( Billy Martin ) and told him I was not happy. The next day I got a message from Marcus ( GM I guess ) to call him. I did and during the conversation, I asked him what we needed to do. Marcus told me nothing because they lost 6k on the deal and I was rude about it. I was unhappy not rude, I as for proof of being rude (never got it ).
I was dealing with the dealership not the third party installation company, Chevrolet Of West contracted them not me. I can not do anything to the third-party company.
( Brazos Valley Auto Concept ).
The dealership had no problem with losing $6000 dollars the day I signed the contract. If they did they could have told me they could not help me at that time.
When I had a problem with the leather work. It was thrown in my face about losing money. Marcus and the Owner have know each other for years. It may or may not have anything to do with it, I feel it does. I was told by a third-party I can not come on to the property of the installation company.