"Kyle the salesman was amazing"
Bought my first car from Kyle he was very generous and such a kind heart. Made the car buying experience how it should be. We will definitely be back.
"Called ahead to check out and test drive a vehicle. Was..."
Called ahead to check out and test drive a vehicle. Was told to come on over. When I arrived I was told to go look in the lot at the said vehicle and someone would be out soon to have me test drive. I walked around and could not find it anywhere. I went back inside and waited 40 minutes for someone to acknowledge me. I again explained why I was there and that all of my info was already in the computer system. The salesman had to figure out where the car was and found out the Manager's daughter drove this car home for the weekend! I came from an hour away! Never apologized! I explained that I am in search of a vehicle with more seating space because I have 3 sons. They brought up 1 other similar option but decided it won't work for me. They never ran any financial numbers, nothing. The salesman went to talk to someone else when I overheard the other name say, "Well if he wants more space then this will just have to do." sarcastically! Without even asking me, the salesman came back and said he pulled up a vehicle I qualify for. I walked out front to see what he drove up to find a huge Express cargo Van! Really!?!? I told them I am not going to drive a bus! I have 3 children, not 15. I told them I am shopping around for the certain vehicle I came there for and that I was already offered a deal from another dealership but wanted to see if I was able to find even better. They responded that I should have taken the other deal because they have nothing for me but this huge van. And then I left. What a waste of time! RUDE, ARROGANT JERKS! Guess they don't need to sell vehicles! Going to buy a car from a dealership that wants to make a sale. Terrible dealership!
Drove almost 6 hours in a rental car to pick up the Suburban we agreed to purchase. Agreed on a date and time however we walked in to them selling the vehicle to another couple. We were strung along for an hour (as a back up purchaser) while the other party worked to obtain financing. We were there as agreed, had a check in hand for the purchase in full, and even had the vehicle insured. After the fact we were told they do not "Hold Vehicles". We were NEVER TOLD that they did not hold a vehicle as we agreed on a date and time to arrive for our purchase. We would have even given a down payment to hold the vehicle if asked. We were scoffed at and told that people dont follow through and show up sometimes. Sad you cannot trust people, but we follow through witih what we say. The salesman (Kyle) even checked in with us when we were at our hotel to confirm we were coming. THEY KNEW WE WERE COMING! We stopped at other dealers as we left OHIO and were told that they hold cars for people "all the time" and that this dealership was just BAD BUSSINESS. Stay away from a dealership that does not trust you..."Projection at its best"...I suppose in reality they dont even trust themselves. Very disappointed in Chevrolet of Wooster Ohio. Kyle, you should find a job with a dealership with "common sense" policies and integrity.
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