Chevy Chase Acura

Sales Oscar Juarez was a great sales person it's just unfortunate that 2 days after I go to look at the car I want the internet price is no longer the same. Oscar Juarez was a great sales person it's just unfortunate that 2 days after I go to look at the car I want the internet price is no longer the same. Literally 2k more. I did my research on the acura website and found a few cars at different dealers for about the same price and mileage prior to going to Chevy chase Acura. The manager just didn't budge low enough from the higher internet price for me to go ahead with purchase. I am glad I did my research got my 2015 ILX from criswell in annapolis for 1k less than the actual internet price I had gotten in my initial search. My sales person literally lowered 1K without me even asking. No money down. My loan covered everything. More

Excellent sales staff Was in a "crisis" situation--wonderful 10-year old Acura TSX was totaled by a hit-and-run driver. Had to get a replacement/new car in a hurry. Luckily Was in a "crisis" situation--wonderful 10-year old Acura TSX was totaled by a hit-and-run driver. Had to get a replacement/new car in a hurry. Luckily, I'd been researching the issue and TLX was as close as I could get to as good as car as I'd had. My salesperson at Chevy Chase Acura, Don Watkins, was as considerate and helpful as could be. So was his sales manager Ralph Kolius, who offered a deal that beat his competitors by $1000. Would highly recommend. More

Worked hard for the business This dealer provided an excellent price in response to my Internet inquiry. In discussions, we determined that the dealer did not have the exact mode This dealer provided an excellent price in response to my Internet inquiry. In discussions, we determined that the dealer did not have the exact model in stock. That model was due in one week from the time of our discussions. The dealer later offered to find the model for more immediate delivery or to allow me use of a dealer vehicle until the model arrived. While I appreciate their efforts to accommodate me, I had committed to take delivery on a car from another dealer by that time. Given their interest in finding a workable solution and excellent price, I will start my next search with this dealer. More

The worst experience & customer service I went to this dealership to buy Accura TLX, the dealer recommended I test drive the car before we start talking about price. I agreed & gave my drivi I went to this dealership to buy Accura TLX, the dealer recommended I test drive the car before we start talking about price. I agreed & gave my driving license. After the dealer copied it, he came up with a price sheet & said he can't do a test drive. I asked to speak to the manager , & a guy by the name Azziz came & said his dealers are busy to do a test drive. I asked why , especially after offered to test drive by the dealer himself. He said they have other customers that are coming to the dealership. I was mesmerized, as there were no customers waiting & the dealership was empty & there were plenty of dealers walking around. It's like Sunday afternoon & they don't want to work. I have seen so many negative reviews about this dealership , but I didn't take them seriously before. I strongly suggest not going there . More

2011 MDX - Staff is friendly and accommodating!. Have been working with Chris Toronto since I bought my new MDX from Larry Seiler. Had issues in the beginning with another service rep, but after rep Have been working with Chris Toronto since I bought my new MDX from Larry Seiler. Had issues in the beginning with another service rep, but after repeated lectures that I didn't want to work with that person any longer, they got the message. I have been very pleased with the service I have received. I will note, being nice to the people who service your car goes a long way in getting good service. Be polite, be courteous, be personable with them, I have witnessed customers treat the service people poorly in this place, I think its a two way street. They are not order takers, they are humans too. It goes a long way. Regardless, they have been very accommodating, providing loaner cars and fair with any work that needed to be done. More

Professional and Knowledgeable Service My 2006 tenure with Chevy Chase Acura has been the most rewarding of any dealership. Their insistence to provide professional quality service and as My 2006 tenure with Chevy Chase Acura has been the most rewarding of any dealership. Their insistence to provide professional quality service and assistance assures me that my auto will continue to provide me with additional mileage. They continue to handle the routine service as well the major service of my 2004 MDX Acura in an exceptional manner. When needed a loaner auto is always available. The entire staff is extremely welcoming................Thanks to all of you for the best service. Respectfully Ms. Terry More

Top Notch Experience I recently leased a new ILX from Chevy Chase Acura. From the start of the process until I drove out the front door, I was treated with the utmost pro I recently leased a new ILX from Chevy Chase Acura. From the start of the process until I drove out the front door, I was treated with the utmost professionalism and honesty. Comparing my experience to previous Auto purchases, Chevy Chase Acura has earned a customer for life. More

Found the perfect pre-owned TL! We needed an additional vehicle and I had recently driven a 2014 TL (loaner) and fell in love after driving our 2005 MDX for years. Our budget was $2 We needed an additional vehicle and I had recently driven a 2014 TL (loaner) and fell in love after driving our 2005 MDX for years. Our budget was $25K so we were hoping to get a 2012 TL. We found the perfect 2010 and were out the door at more than $1,000 below our budget. The sales staff (Mike and Dave) were fantastic. I would highly recommend this dealer for its professional service! More

Best of the Best! By far the best car buying experience ever. Access and parking are a breeze. The Show Room is very welcoming and the atmosphere is relaxed and friendl By far the best car buying experience ever. Access and parking are a breeze. The Show Room is very welcoming and the atmosphere is relaxed and friendly. The Staff is very helpful, professional, knowledgeable, expeditious and very efficient. I would highly recommend them to assist you in your next vehicle purchase, and I truly look forward to doing business with them again. More

I had a very unpleasant experience at Chevy Chase Acura. I was given some ball-park numbers for trading in my 2011 TL for a used 2013 TL with a tech package of a difference about $7-8000. I needed to talk w I was given some ball-park numbers for trading in my 2011 TL for a used 2013 TL with a tech package of a difference about $7-8000. I needed to talk with my wife, and do some on-line research, and indicated I could work with $4-5000 and e-mailed them. I explicitly asked them to let me know if they could not work with those numbers, and just to let me know. Instead, I was told they could, and to come in. When I got there, they tried to sell me a new car for much more money, then told me my e-mail communication did not matter, it was their "business practice" to have people come in. I was told I should speak with the General Sales Manager the next day. After a long discussion, he indicated he would speak with the owner about the case, and get back to me the next day. He called me today, and told me that he could do nothing with the promised 2013, and the best he could do with a 2012 is $6500. He never mentioned if he even spoke with the owner, so I believe that I am just being manipulated again. I am wondering if this occurred because I am a servicemember, and I told them I was leaving town soon. The sales manager mentioned to me that car sales has a bad reputation, and I certainly understand why. I wrote a letter to the owner, and asked him to contact me, but that did not happen either. I don't know about the other Acura dealers, but it is really sad that this one scores high with such incredibly deceptive practices as I was subjected to. More