Chevy Chase Acura

I had a very unpleasant experience at Chevy Chase Acura. I was given some ball-park numbers for trading in my 2011 TL for a used 2013 TL with a tech package of a difference about $7-8000. I needed to talk w I was given some ball-park numbers for trading in my 2011 TL for a used 2013 TL with a tech package of a difference about $7-8000. I needed to talk with my wife, and do some on-line research, and indicated I could work with $4-5000 and e-mailed them. I explicitly asked them to let me know if they could not work with those numbers, and just to let me know. Instead, I was told they could, and to come in. When I got there, they tried to sell me a new car for much more money, then told me my e-mail communication did not matter, it was their "business practice" to have people come in. I was told I should speak with the General Sales Manager the next day. After a long discussion, he indicated he would speak with the owner about the case, and get back to me the next day. He called me today, and told me that he could do nothing with the promised 2013, and the best he could do with a 2012 is $6500. He never mentioned if he even spoke with the owner, so I believe that I am just being manipulated again. I am wondering if this occurred because I am a servicemember, and I told them I was leaving town soon. The sales manager mentioned to me that car sales has a bad reputation, and I certainly understand why. I wrote a letter to the owner, and asked him to contact me, but that did not happen either. I don't know about the other Acura dealers, but it is really sad that this one scores high with such incredibly deceptive practices as I was subjected to. More

I came in with the intent of buying a specific vehicle that day! It may seem a little long winded, but please take the time to read the breakdown of how things went...you may be surprised how they treat t that day! It may seem a little long winded, but please take the time to read the breakdown of how things went...you may be surprised how they treat their customers: vehicle was b/n $30-35k When I arrived at the dealership no one was on the floor besides the receptionist, who informed me that it was the internet mgr's day off. I said I would take any other sales rep. I waited for almost 45 min before Jamal came down to introduce himself. Let me say that again...45 minutes! Hey said there was a sales meeting going on, so I suggested he just get me the keys and I would look over the car until their meeting finished. 25 minutes later Jamal introduces me to Lee who eventually gets someone to bring the car down. (over an hr has now passed before I even see the car!) We spend a few minutes looking it over and I ask to take it for a test drive. A few minutes later Lee comes out with yet another salesman...Fred. He takes me on a 20 minute test drive. 98% of the test drive we sat in bumper to bumper traffic! -No exaggeration! I asked him if there was some place we could take the car where there wasn't all this traffic and he said no. I then asked if they would mind if I took the car home for a 24hr test drive and brought it back in the morning. He told me we would have to talk price first, so we sat down in the showroom. Fred said he would see what he could do with the price and come back with a strong offer to make a sale. 35 minutes later he came back with an excuse about a slow computer system today and then finally the great offer...$500 less than the posted price. oh yeah, plus another $1500 in taxes and fees added on. He said the internet price has zero margin in it. I asked Fred to sit-down so that I could be candid with him. I explained to him how long I had to wait along each step of the way, how far I drove to make a deal and how miserable the test drive was. I was very calm, but to the point. I said that this entire experience was starting to leave a really bad taste in my mouth. I explained that the dealer relationship was important in this process and that I wanted to feel like a customer, not a bother. I said that I do not want to go back and forth over price. Just give me your best price on the car and I will take it or leave it, but to please take my experience into account. He made me wait another 15 minutes before he finally came back and said the deal they offered was as good as they could do and they would not go a penny lower. I said that if this is all they were willing to do for the service I received I would walk. Fred said, "So then, walk." So I got up and left. I went to Pohanka Acura who treated me like a King and gave me a great deal on a newer one. I took it home that night. More

What a wonderful buying experience. I live in Texas and flew to Maryland to buy a car from Chevy Chase Acura. From the beginning, Peter was direct, clear and efficient with his communications. There was flew to Maryland to buy a car from Chevy Chase Acura. From the beginning, Peter was direct, clear and efficient with his communications. There was no beating around the bush, no pressure - just an honest quote. I agreed to do the deal and he took care of everything in the background to make my purchase as smooth as possible. Everything was set when I arrived so I could just drive the car, make sure it was good and the paperwork was done quickly. BTW - Peter came in on his day off to complete the sale, and after everything was over, he spent close to an hour with me in the car setting things up for me, explaining things and just making sure I was all set for my drive back to Texas (and again, this was on his day off). He clearly knew the car very well and that helped me get more comfortable with the car very quickly. The car was in the condition promised - and the price was great! The drive to Texas was long, but the purchase experience was good enough that I'll look for Peter next time I'm looking to buy an Acura (this is my 3rd one). More

Not impressed however I must say the sales manager at Acura, Ralph...is awesome. Was very nice, patient and approachable. It was do to Ralph's kind manner and his accurate assessment of the situation t Acura, Ralph...is awesome. Was very nice, patient and approachable. It was do to Ralph's kind manner and his accurate assessment of the situation that helped to convince me to close the deal. The car I was buying I really wanted, so there was no need to "sell" me on it. However, it was the sales consultant, Peter, that was lack-luster....not friendly at ALL! Very stoic and he acted as if we (myself, my husband and our child) were annoying him. He showed very little patience when working with us which I believe Ralph sensed...and he came right over and saved the day. I was totally prepared to walk out the door because Peter sounded/looked as if he was disinterested in whether I purchased the vehicle. Aside from working with Peter, I was very pleased with my car and the terms that were reached. Since Ralph came and rescued the deal I gave the dealership an "ok" rating. If everyone at the dealership had Ralph's demeanor I would absolutely recommend this place. More

Their prices are higher than other dealerships around. They are making so much profit off of ripping people off. But since they are located in a rich area I guess they can still make business. They are re They are making so much profit off of ripping people off. But since they are located in a rich area I guess they can still make business. They are really unorganized because I went their twice and both times the vehicle I went to see was sold. I had called before I went the first time I was told it was still there and after I went they said it was sold last night. Second time I went as soon as they opened and again the car I liked was sold but still listed on their website. Even after 3 days after being sold they keep the car on their website. I have noticed that other dealerships post a message that "vehicle has been sold and look for similar vehicles" as soon as they can but chevy chase website is very misleading. Also if you are willing to go to their dealership, look for the car you want on their website instead of acura certified website because their prices are different for the same vehicle. If you plan to go there....GOOD LUCK! More

My husband and I came in to look for a new car because of our new baby. Tony Cox was extremely helpful and had so much passion for Acura's we fell in love. We knew nothing about the SUV's prior to coming i our new baby. Tony Cox was extremely helpful and had so much passion for Acura's we fell in love. We knew nothing about the SUV's prior to coming in (admittedly, I just liked the way they looked on the street) and Tony gave us so much information. I can't imagine taking my little one in any other car. We felt no pressure, we even left and looked at other vehicles, he followed up (still no pressure) and just knew, this guy loves these cars genuinly. Anyone who actually cares this much about a product and is not "salesy" is the best sales person in my opinion. Tony and Chevy Chase Acura were amazing. They have fair pricing, knowledgable staff, and great products. When we are ready, my husband is going to trade is car in for an Acura, too! More

We had some really bad experience with their customer service in sales. They did not even reply to my first email (not counting the automatic email sent out by cars.com) asking for some information on th service in sales. They did not even reply to my first email (not counting the automatic email sent out by cars.com) asking for some information on the cars we were interested in. And when we got there to take a look at the cars, we had the test drive but we definitely got this feeling that they were simply trying to rush us out of there as soon as they could. We went to Rosenthal afterwards and got the car we wanted. The level of customer service was night and day. I am actually very very surprised to see the rating of this dealership is this high. Just my personal feedback but i will NEVER deal with them again, no matter for what reasons. More