Chevy Chase Acura

The worst experience & customer service I went to this dealership to buy Accura TLX, the dealer recommended I test drive the car before we start talking about price. I agreed & gave my drivi I went to this dealership to buy Accura TLX, the dealer recommended I test drive the car before we start talking about price. I agreed & gave my driving license. After the dealer copied it, he came up with a price sheet & said he can't do a test drive. I asked to speak to the manager , & a guy by the name Azziz came & said his dealers are busy to do a test drive. I asked why , especially after offered to test drive by the dealer himself. He said they have other customers that are coming to the dealership. I was mesmerized, as there were no customers waiting & the dealership was empty & there were plenty of dealers walking around. It's like Sunday afternoon & they don't want to work. I have seen so many negative reviews about this dealership , but I didn't take them seriously before. I strongly suggest not going there . More

2011 MDX - Staff is friendly and accommodating!. Have been working with Chris Toronto since I bought my new MDX from Larry Seiler. Had issues in the beginning with another service rep, but after rep Have been working with Chris Toronto since I bought my new MDX from Larry Seiler. Had issues in the beginning with another service rep, but after repeated lectures that I didn't want to work with that person any longer, they got the message. I have been very pleased with the service I have received. I will note, being nice to the people who service your car goes a long way in getting good service. Be polite, be courteous, be personable with them, I have witnessed customers treat the service people poorly in this place, I think its a two way street. They are not order takers, they are humans too. It goes a long way. Regardless, they have been very accommodating, providing loaner cars and fair with any work that needed to be done. More

Professional and Knowledgeable Service My 2006 tenure with Chevy Chase Acura has been the most rewarding of any dealership. Their insistence to provide professional quality service and as My 2006 tenure with Chevy Chase Acura has been the most rewarding of any dealership. Their insistence to provide professional quality service and assistance assures me that my auto will continue to provide me with additional mileage. They continue to handle the routine service as well the major service of my 2004 MDX Acura in an exceptional manner. When needed a loaner auto is always available. The entire staff is extremely welcoming................Thanks to all of you for the best service. Respectfully Ms. Terry More

Top Notch Experience I recently leased a new ILX from Chevy Chase Acura. From the start of the process until I drove out the front door, I was treated with the utmost pro I recently leased a new ILX from Chevy Chase Acura. From the start of the process until I drove out the front door, I was treated with the utmost professionalism and honesty. Comparing my experience to previous Auto purchases, Chevy Chase Acura has earned a customer for life. More

Found the perfect pre-owned TL! We needed an additional vehicle and I had recently driven a 2014 TL (loaner) and fell in love after driving our 2005 MDX for years. Our budget was $2 We needed an additional vehicle and I had recently driven a 2014 TL (loaner) and fell in love after driving our 2005 MDX for years. Our budget was $25K so we were hoping to get a 2012 TL. We found the perfect 2010 and were out the door at more than $1,000 below our budget. The sales staff (Mike and Dave) were fantastic. I would highly recommend this dealer for its professional service! More

Best of the Best! By far the best car buying experience ever. Access and parking are a breeze. The Show Room is very welcoming and the atmosphere is relaxed and friendl By far the best car buying experience ever. Access and parking are a breeze. The Show Room is very welcoming and the atmosphere is relaxed and friendly. The Staff is very helpful, professional, knowledgeable, expeditious and very efficient. I would highly recommend them to assist you in your next vehicle purchase, and I truly look forward to doing business with them again. More

I had a very unpleasant experience at Chevy Chase Acura. I was given some ball-park numbers for trading in my 2011 TL for a used 2013 TL with a tech package of a difference about $7-8000. I needed to talk w I was given some ball-park numbers for trading in my 2011 TL for a used 2013 TL with a tech package of a difference about $7-8000. I needed to talk with my wife, and do some on-line research, and indicated I could work with $4-5000 and e-mailed them. I explicitly asked them to let me know if they could not work with those numbers, and just to let me know. Instead, I was told they could, and to come in. When I got there, they tried to sell me a new car for much more money, then told me my e-mail communication did not matter, it was their "business practice" to have people come in. I was told I should speak with the General Sales Manager the next day. After a long discussion, he indicated he would speak with the owner about the case, and get back to me the next day. He called me today, and told me that he could do nothing with the promised 2013, and the best he could do with a 2012 is $6500. He never mentioned if he even spoke with the owner, so I believe that I am just being manipulated again. I am wondering if this occurred because I am a servicemember, and I told them I was leaving town soon. The sales manager mentioned to me that car sales has a bad reputation, and I certainly understand why. I wrote a letter to the owner, and asked him to contact me, but that did not happen either. I don't know about the other Acura dealers, but it is really sad that this one scores high with such incredibly deceptive practices as I was subjected to. More

I came in with the intent of buying a specific vehicle that day! It may seem a little long winded, but please take the time to read the breakdown of how things went...you may be surprised how they treat t that day! It may seem a little long winded, but please take the time to read the breakdown of how things went...you may be surprised how they treat their customers: vehicle was b/n $30-35k When I arrived at the dealership no one was on the floor besides the receptionist, who informed me that it was the internet mgr's day off. I said I would take any other sales rep. I waited for almost 45 min before Jamal came down to introduce himself. Let me say that again...45 minutes! Hey said there was a sales meeting going on, so I suggested he just get me the keys and I would look over the car until their meeting finished. 25 minutes later Jamal introduces me to Lee who eventually gets someone to bring the car down. (over an hr has now passed before I even see the car!) We spend a few minutes looking it over and I ask to take it for a test drive. A few minutes later Lee comes out with yet another salesman...Fred. He takes me on a 20 minute test drive. 98% of the test drive we sat in bumper to bumper traffic! -No exaggeration! I asked him if there was some place we could take the car where there wasn't all this traffic and he said no. I then asked if they would mind if I took the car home for a 24hr test drive and brought it back in the morning. He told me we would have to talk price first, so we sat down in the showroom. Fred said he would see what he could do with the price and come back with a strong offer to make a sale. 35 minutes later he came back with an excuse about a slow computer system today and then finally the great offer...$500 less than the posted price. oh yeah, plus another $1500 in taxes and fees added on. He said the internet price has zero margin in it. I asked Fred to sit-down so that I could be candid with him. I explained to him how long I had to wait along each step of the way, how far I drove to make a deal and how miserable the test drive was. I was very calm, but to the point. I said that this entire experience was starting to leave a really bad taste in my mouth. I explained that the dealer relationship was important in this process and that I wanted to feel like a customer, not a bother. I said that I do not want to go back and forth over price. Just give me your best price on the car and I will take it or leave it, but to please take my experience into account. He made me wait another 15 minutes before he finally came back and said the deal they offered was as good as they could do and they would not go a penny lower. I said that if this is all they were willing to do for the service I received I would walk. Fred said, "So then, walk." So I got up and left. I went to Pohanka Acura who treated me like a King and gave me a great deal on a newer one. I took it home that night. More

What a wonderful buying experience. I live in Texas and flew to Maryland to buy a car from Chevy Chase Acura. From the beginning, Peter was direct, clear and efficient with his communications. There was flew to Maryland to buy a car from Chevy Chase Acura. From the beginning, Peter was direct, clear and efficient with his communications. There was no beating around the bush, no pressure - just an honest quote. I agreed to do the deal and he took care of everything in the background to make my purchase as smooth as possible. Everything was set when I arrived so I could just drive the car, make sure it was good and the paperwork was done quickly. BTW - Peter came in on his day off to complete the sale, and after everything was over, he spent close to an hour with me in the car setting things up for me, explaining things and just making sure I was all set for my drive back to Texas (and again, this was on his day off). He clearly knew the car very well and that helped me get more comfortable with the car very quickly. The car was in the condition promised - and the price was great! The drive to Texas was long, but the purchase experience was good enough that I'll look for Peter next time I'm looking to buy an Acura (this is my 3rd one). More