Chevy Chase Acura

I just moved to the Bethesda area from out of state and was not familiar with this dealership. I needed brakework. I had put it off for some time. Coming from a suburban area i was a bit taken aback by the was not familiar with this dealership. I needed brakework. I had put it off for some time. Coming from a suburban area i was a bit taken aback by the service department as it is in the basement. I am not a city person. But I was greated immediately upon arrival, was told what they would do, what it should cost and they also explained why they had to do some of theings they had to do. I expected I would get a phone call telling me it would cost a lot more. I did not get that call. But I was called when my car was ready and it cost less then what they had estimated. The brakes work great and they washed my car before I picked it up. Very good experience. More

We did not plan to shop at Chevy Chase as there are two dealers closer, but we stopped by because we were in the area anyway and it was worth the trip. The selection was excellent and we bought a car that dealers closer, but we stopped by because we were in the area anyway and it was worth the trip. The selection was excellent and we bought a car that day. Our sales rep Jon Rosenthal was very easy to work with. No high pressure tactics, very knowledgable about the product, and helpful in showing us how to use the features. Delivery of the car was near painless; the papers were all prepared for us in a timely manner and each one was explained before signing. Jon ensured everything was ready for us and spent considerable time setting up the personal adjustments on the car to our specs while showing us how the systems worked. We almost did not go back to Acura due to a poor experience at another dealer in Gaithersburg, MD, but no regrets and we are happy to have found Jon. We will recommend both Jon and Chevy Chase to others. More

It was just routine service on my Acura TL, but Chris It was just routine service on my Acura TL, but Chris Toronto at Chevy Chase Acura took care of my car and my business, with customary promptness, It was just routine service on my Acura TL, but Chris Toronto at Chevy Chase Acura took care of my car and my business, with customary promptness, courtesy and expertise. It sometimes is "hit or miss" finding a good auto service department in the Washington, DC area, but Chevy Chase Acura is really good. Jim Wheeler More

When in for regular service, Chevy Chase Acura told me that I had a "broken" enging mount and tried to charge me $400 to replace it. Suspicious, since I had not hard any noises or felt any movement, I dec that I had a "broken" enging mount and tried to charge me $400 to replace it. Suspicious, since I had not hard any noises or felt any movement, I declined the service and proceeded to get a second opinion. Sure enough, all four of my engine mounts are fine. I will never return to Chevy Chase Acura. More

I just purchased my second car (Acura TSX) from Chevy Chase Acura. I got a great deal with excellent customer service. I would highly recommend this dealership. Overall it was a great buying experience. Chase Acura. I got a great deal with excellent customer service. I would highly recommend this dealership. Overall it was a great buying experience. Will do business with Chevy Chase Acura again . More

We bought our TL at Chevy Chase because it's closer to our home, even though another dealer impressed us much more. It turns out that this was a real mistake! While the sales person was great, the manag our home, even though another dealer impressed us much more. It turns out that this was a real mistake! While the sales person was great, the management at Chevy Chase doesn't care about customers at all. We have taken the car for warranty service, and the service reps are very nice and knowledgeable. They usually provide a loaner if the service will take much time, and they usually wash the car before giving it back to us. But we have had several service problems -- NONE caused by service techs or service reps. These problems have all been caused by Chevy Chase management. When we have had problems and tried to access management, we were completely ignored. I called multiple times -- with each bad experience -- and NO ONE ever returned my calls. Then I e-mailed the Service Manager and then the General Manager. The e-mails were never answered. I finally wrote a letter to the General Manager and apparently he responded by disciplining our service rep -- who did a GREAT job and had done nothing wrong! Of course the price for service is horrible. They're a dealer, what could we expect. But for the price we paid for service, we were entitled to great service, and we got poked in the eye. I would never buy another car from them -- even if the price was better. They do not deserve to be rewarded for doing such a bad job of customer service. More

I would never recommend anyone to this dealership. They had a customer appreciation week where you take in your car to have it inspected free of cost. This was a big mistake on my part as I found this ser had a customer appreciation week where you take in your car to have it inspected free of cost. This was a big mistake on my part as I found this service department is racist as I am a black person and if I was white I would be treated differently. They broke off my car antenna and told me a flat lie that it broke off while going over two speed bumps. However when I took in my car the metal covering the inner part of the antenna was already broken, we agreed not to wash the car as this would break the antenna off completely. Their explanation as to how the antenna was broken off completely was a flat face lie andwhen i pointed this out to jeff the service technician he laughed in my face and said there is nothing he could do and he had other customers to deal with ,so I ask for the manager who agreed that since the metal outside was broken then it was a matter of time before the innner part break. When I tried to show him that the inner part took alot of force to break and that the technician may have tried washing the car causing the breakage he disagreed and told me there is nothing he can do. If this is how chevy chase shows customer their appreciation then I think they should not be in business. Because I was so irate they claim I was shouting and I should go outside in the cold. If you want good customer service this is not the place to go. More

My initial contact in this dealership was Bobby Keller. I called because they had a great deal on the car I wanted but there was another dealership further from my home with the exact same model, only it had called because they had a great deal on the car I wanted but there was another dealership further from my home with the exact same model, only it had less miles and it was about $2,000 cheaper. I contacted Bobby and asked him if they thought they could match this price. He couldn't give me a direct answer over the phone so I drove an hour to the showroom. I negotiated the price I wanted and then I was approached by Jeff Solomon, the Finance Director. He "pre-approved" me for the car and told me that because I had good credit, my interest rate would be 4.9% since that's the promotional Acura rate across the country. I left a down payment to hold the car and drove my hour home. I returned the next day with the rest of my cash down payment expecting to sign my paperwork and leave, when I was informed the rate of 4.9% wasn't even available from Acura on that model. The sales manager of the dealership, Brian, backed up the fact that I was misinformed about the interest rate. In my opinion, the Finance Director who has supposedly been in this business for "over thirty years" should know xxxx well which models support the incentive interest rates. At this time, Jeff was not working and I was working with Jamey Saturn, who was wonderful!!! I was furious due to the fact that I was lied to and Jamey was nothing but understanding. I explained that I had been up front and honest the whole time about what I was expecting and I didn't get the same in return. No one will convince me that this was not done intentionally. I believe Jeff knew if he told me my real rate that was available to me for that vehicle, I would have never have driven another 175 miles to come buy the car. I also believe he thought I would just take the higher rate after being misled and buy the car anyway. HE WAS WRONG. For the next hour, I will admit, I lost my cool and became very apalled at the situation. I was infuriated that a business would back this degree of misinformation and make such a feeble attempt at salavaging the customer service I was owed. The sales manager never once returned during the whole hour and a half that I was working on my financing. He knew I was severely disappointed in the company and he mde absolutely no attempt to make the situation any better for me, the customer. Luckily, this dealership employs people like Bobby and Jamey. Jamey bent over backwards to make sure I was given what I was promised. Finally, after about 2 hours and four people involved, I was assured the rate I was initally promised. In the end, I purchased my car.... but look what it cost me, emotionally. I will NEVER purchase, nor recommend anyone to frequent this establishment. If it were not for Bobby Keller and Jamey Saturn, this car would still be sitting on their lot. I cannot believe the degree two employees had to go to just to have a Sales Manager back misinformation his Finance Director provided. I am an Account Executive for a Fortune 100 company and I wouldn't even dream of treating one of my clients the way I was treated. I cannot believe a business that brands the worldwide name, Acura, is allowed to be run this way. I'd like to thank Bobby and Jamey for making an awful situation a little easier on me. More

I purchased my TL from Chevy Chase Acura in July 05. I'm very happy w/ the car minus a few things that needed to be corrected post taking delivery. However, Chevy Chase Acura has been nothing but positive very happy w/ the car minus a few things that needed to be corrected post taking delivery. However, Chevy Chase Acura has been nothing but positive and responsive in correcting the issues. Julie Holober is the sales person I dealt with through the purchasing process. She is indeed the nice car sale person I've ever met! She made the process pain-free and pleasant even through my complete wishy-washiness of trying to figure out exactly what it was I wanted. If you go to this dealership, ask for Julie! Granted having a service department that isn't open on Saturday is a bit of an inconvenience. I haven't had to have any major service done thus far... I'll post another review when that time comes. So far, so good! :) Thanks Chevy Chase Acura! More

The buying experience (2004) was fine--no complaints--and the price was good.<br><br>But I've now made a total of six phone calls and two Internet visits (charming blank black screen!) trying to arrange for the price was good.<br><br>But I've now made a total of six phone calls and two Internet visits (charming blank black screen!) trying to arrange for a regularly scheduled maintenance for my Acura. I left a message and got no return call after a week; called during business hours several times and got no answer at all; finally got an operator (for Chevy Chase Chevrolet, at the service number listed on the reminder postcard I got from Chevy Chase Acura), who tried three different extensions to no avail; and ultimately wound up with a voice mail system that required me to input the letters of the name of "the person I wanted to speak with." And, no, I did not input "F-U".<br><br>I'm not looking for the dealer to act like I'm their long-lost rich uncle or the King of Hotzeplotz. I'm just hoping for a little efficiency, and I'm getting the impression that this dealer might not be very serious about its service customers. More