Chicago Auto Place

Where's the paperwork It's been over a month since I bought the car .I had a police check done the day after I purchased it and sent it right back to them to insure no dela It's been over a month since I bought the car .I had a police check done the day after I purchased it and sent it right back to them to insure no delay in title work. Now it has been about 7 weeks and still no paperwork so car can not be titled. I have called them numerous times and they said the paperwork was caught up in Indiana. So after getting ahold of Indiana bmv they told me that they have no papers on this car or in our name . So now we are stuck with a car that cannot be driven and the Chicago auto place is telling us it's not there problem, and paperwork is in the mail. Our next step will be to contact the finance company and probably return the car. Not a good way to do business. More

Smooth as silk No pressure,... I have purchased many cars in my day but this transaction had to be the fastest and least stressful ever. I love my pre-owned vehicle No pressure,... I have purchased many cars in my day but this transaction had to be the fastest and least stressful ever. I love my pre-owned vehicle purchase. Great job guys! More

Decent service Everything about the car is great, except the radio issue that wasn’t mentioned. Once I brought it up, I was told my dealer would order me a new radio Everything about the car is great, except the radio issue that wasn’t mentioned. Once I brought it up, I was told my dealer would order me a new radio, then text me the receipt. It’s been three days since. More

Great I give chicago auto place a 4* because my whole experience was smooth and i felt know pressure from my sales man Geno. most places the sales people ar I give chicago auto place a 4* because my whole experience was smooth and i felt know pressure from my sales man Geno. most places the sales people are pushy and a bit annoying. not here though, Everyone here was Great. very happy with the purcfhase of my Audi Q7! Car is Great! More

Happy Customer From the moment i called all the way to the end of me purchasing the vehicle, my experience was Fantastic. Worked with Edgar on the purchase of my BMW From the moment i called all the way to the end of me purchasing the vehicle, my experience was Fantastic. Worked with Edgar on the purchase of my BMW X5! very satisfied customer will recommend to friends and family! More

Exceptional From the moment I walked in i was greeted with a hello and smiles all around The Chicago Auto Place has integrity, professionalism and is customer cen From the moment I walked in i was greeted with a hello and smiles all around The Chicago Auto Place has integrity, professionalism and is customer centric they go above and beyond for their customers to be satisfied from the choice of vehicles to the purchasing process to having ownership of the vehicle of your choosing and will work with you I mean really all credit types and their teamwork is impeccable they are an amazing family and now I’m blessed to be apart of The Chicago Auto Place family #FAMILYBLISS More

Horrible they sold the car out after I left a deposit on it they were supposed call me back when they got another one like it they didn’t their dealership sme they sold the car out after I left a deposit on it they were supposed call me back when they got another one like it they didn’t their dealership smells like nasty food I wouldn’t send anybody there More

Purchase of 2007 Rang Rover Worked with Luis Ortega on this purchase. He was very good to work with and helped me with the various details about the car. My experience was good Worked with Luis Ortega on this purchase. He was very good to work with and helped me with the various details about the car. My experience was good with Luis’s experience a strong plus. He does his best to be honest in the sales process. My advice is to know what you want upfront. This is a high volume used car company. Find the best car for your needs and then work with this company. Do not expect high-touch service. They want to sell you a good car and move on. More

This sales experience is certainly one for the books. The entire Chicago Auto Place, staff and team, was as ill-prepared as any team that I’ve ever delt with. My intent on giving this review isn’t to bash The entire Chicago Auto Place, staff and team, was as ill-prepared as any team that I’ve ever delt with. My intent on giving this review isn’t to bash or undermine their potential to improve, I’m merely just going to state the facts in hopes that they use reviews like these as a tool to recognize they have a mountain to climb in order to be a reputable used car dealership. My experience started with the sales team, Rob. Rob and I came together on trade numbers over the phone.But before any deal was set in place, I expressively and boldly stated that I was not interested in paying any additional fees. Rob assured me no additional fees would be attached to the contract and all dealer service fees were already built into the price of the vehicle Between him and the sales manager, John, I forwarded pictures and all the necessary information of my vehicle that I was looking to trade in as I am 450 miles away from the dealership. I put all my faith in knowing that everything that was discussed about the vehicle I was trading for was as good as their word. Then we discussed about delivery and how the exchange of vehicles would take place since they assured me that they can deliver the purchased vehicle for a small fee. They would arrange shipping of theirs and pick up mine at a desired and convenient location of my choice. Few days later I received the contract and in bold letters, over $1000 in fees were added to the sale price as well as inflated tax and licensing fees. I contacted Chicago Auro Place and went several rounds over the next several days to get all the fees omitted and they assured me they would send out new contract without the fees and corrected taxes. . After receiving the second contract it still listed ‘Dealer Service Fee’ and no adjustments to the taxes. I contacted them again expressing my concern as to why the Dealer Service Fee was still on the contract and why the taxes and licensing was at an inflated cost, after being assured that all dealer service fees was built into the price. No one had an answer. After conversing several days back and forth between Sales and finance they insisted to go ahead and sign the contract and all adjustments would be made and credited to me with confirmation. Never saw any of that and never heard anything back from them. Even after several emails and phone call attempts. Next I received a call from a random shipping company notifying me that they coming to pick up my vehicle. I asked if they were bringing the purchased vehicle on the way duwn to do a simultaneous exchange and they were not aware of bringing the vehicle I purchased. Upon calling Chicago Auto Place back they informed me that could not provide the purchased vehicle to me for several days after picking up mine. I agreed with them and simply informed them that we have to get some things in writing and confirmed in order to let mine go without receiving the purchased vehicle and that’s where all communication ended with them. And I now have a submitted contract to a finance company with a monthly payment of over $700 each month with no vehicle. They don’t answer calls, return calls or return emails. I have called each and every day to Chicago Auto Place and the finance company trying to get the contract retracted but to no avail. most frustrating piece of business I’ve ever been involved in. More

Worst time Ever This place is a joke .I have bought a few cars online and NEVER had an issue like I have with this company. I purchased a Bentley with these people F This place is a joke .I have bought a few cars online and NEVER had an issue like I have with this company. I purchased a Bentley with these people From day one everything was beautiful I was provided with customer service Michelle who is the represenative continued to stay in touch with me BUT ! Once I signed those papers everything went downhill, I had found out that the car was not in good condition and expected to speak to someone immediately about this situation unfortunately MICHELLE THE representative was NO LONGER receiving my calls they took Three weeks to get back to me a worker with the company told me that there was a problem with my car. There was a scratch on the bumper when I called back to speak with someone in charge I explained what the worker told me and nobody knew that employee nobody knew what was going on they just continued to acknowledge the fact that this car wasn’t in good condition as they said I received the Bentley with no key the only key I had was a spare the spare key cannot open the trunk so I have to go spend $1200 on keys . I had to wait two more weeks for the dealer to make my keys for me to open the trunk once I open the trunk there were parts missing in the trunk that I also have to purchase so in total I spent almost $16-$1700 all stuff that shouldn’t be spent I highly do not recommend this company to anybody once they receive your money you’re no longer cared for I don’t know how these people are still in business I own my own business and that’s not how you treat customers please be aware and be careful because once they get their money you’re no longer important I would never buy another car or recommend anybody to buy from these people. More