Chiefland Ford - Service Center

Horrible do t use this place they cause over 10000 worth of damage to my car and now won't pay we have to take them to court to get my car back..run way don't ealk of damage to my car and now won't pay we have to take them to court to get my car back..run way don't ealk More

I would do a zero star if I could-We took our truck here for warranty work (come to find out they are NOT an authorized dealer). We drove our truck there and it left on a tow truck. We were lied to about ev for warranty work (come to find out they are NOT an authorized dealer). We drove our truck there and it left on a tow truck. We were lied to about everything. Treated with disrespect and even the tech that worked on our truck said he was glad it didn't run. I have NEVER been anywhere so unprofessional in my life and I'm almost 50 years old and own a business myself. How this place is still around- beyond me! Save yourself and never go here!!!!! More

Had appointment to service my 2020 F350 Lariat truck. Got to appointment ahead of appointment and dealer took truck right in. Needed oil change, fuel filters and tire rotation. I was informed that I coul Got to appointment ahead of appointment and dealer took truck right in. Needed oil change, fuel filters and tire rotation. I was informed that I could wait and it would take about 1 hour. After 1 1/2 hours I went to service desk and tech came up and told manager they didn't have oil or fuel filters. Manager went to parts and had them order the items and was told they were on the way. 1 hour later I checked back and nothing. 30 minutes later oil filter came but no fuel filter. Tires where rotated but sensors couldn't be set because they didn't have the tool to perform this task. I was then asked to bring truck back in a couple of days and they (should) have fuel filter and tool to finish job. As I talked to service manager he said that the dealership was being restructured because of previous leadership. 3 1/2 hours for a minor process and didn't have one person relay the problems. FORD NEEDS TO PULL THIS DEALERSHIP LICENSE!!! More

Had a flat tire on a Saturday while traveling through the area. Went into the service center desperate for help. I was told that no one on duty knew how to change a tire. No attempt was made to help even see area. Went into the service center desperate for help. I was told that no one on duty knew how to change a tire. No attempt was made to help even see the issue with the tire. Using my own air machine, I put air in my tire where I traveled to the local Walmart service center who changed my tire to the space for free immediately. I don’t want to buy a car from a place that can’t even figure out how to change a tire 🤦🏼‍♀️ More

Took my Wife's 2013 Explorer in to Chiefland Ford to get checked out because it was bucking and shuddering under acceleration. We left the car there and went to Walmart to kill some time. Around a hour and checked out because it was bucking and shuddering under acceleration. We left the car there and went to Walmart to kill some time. Around a hour and a half Later we came back and the service manager told us they couldn't get to it yet. We said fine and told him we would leave it with them and drove about 20 minutes home. As soon as we got in the house my phone rang and it was the service manager. He advised me they would need one more hour labor added to make it 2 hours at $139.00 X 2. I told him to go ahead. A couple hours later I get a call and it was the service guy. He told me that my transmission torque converter was bad and gave me a couple of unsettling options. One option was to get a new converter and flush the valve body for an outrageous amount of money. The other was to put a new transmission in it for somewhere around $6,000.00. I told him we would come and get it. Upon arrival he gave us a bill for $308.00. Included in the bill was $20 some bucks for shop supplies which they finally took off. No shop supplies are needed to hook up a scanner. The next day I took the car to Larry's Transmission in Williston and he told me to drain and fill the transmission with new oil. 5 quarts of new oil and 40 bucks walla, the problem is gone. Do not, I repeat do not go to Chief land ford. You will be sorry because they are nothing but incompetent thieves. 2 hours labor for a 30 minute scan. I wouldn't take a kids bike there for air in the tires. These folks are nothing but crooks and will screw you over in a heartbeat...I would rather rate them a zero but it won't let me. Run as fast as you can from these people...I see your reply. If you want to make it better you have my number.. More

Be careful they try to reel you in with low car cost but add a package that is mandatory that costs over 2 grand if yall want to see how a dealership is supposed to be run go to a place that is not cheiflan add a package that is mandatory that costs over 2 grand if yall want to see how a dealership is supposed to be run go to a place that is not cheifland ford they are a massive waste of time they had the opportunity to make me aware of the extra 2 grand they would try to charge me but failed to do so even though they knew I'd be driving 2.5 hours to go look at a vehicle that they didn't even put gas into for a proper test drive before I got there. Kat was nice though probably the only decent person that wasn't trying to screw me over. More

Great Service Dept I brought my vehicle in for service, vehicle was taken right in and in about two hours was ready to go. I needed an estimate on some weatherstrip wor I brought my vehicle in for service, vehicle was taken right in and in about two hours was ready to go. I needed an estimate on some weatherstrip work, service adviser handled this and had all information ready for me on checkout great job More

Flexible & pleasant I always get all my service at this dealership, on this Saturday I was running late for my appointment....but they took me right in. Always very pleas I always get all my service at this dealership, on this Saturday I was running late for my appointment....but they took me right in. Always very pleasant & great customer service More

Oil change My car was brought in for an oil change. My husband scheduled the appointment and brought the vehicle in this time, since Saturdays are no longer avai My car was brought in for an oil change. My husband scheduled the appointment and brought the vehicle in this time, since Saturdays are no longer available for service. He stated the appt and service was timely, which is always appreciated. Thank you. More