Chilson-Wilcox

We went to this dealership looking at a used jeep patriot. my husband spoke with the used car manager that day about the car and he said it was there and we could test drive it. we get to the dealer patriot. my husband spoke with the used car manager that day about the car and he said it was there and we could test drive it. we get to the dealer to drive it and it was sold. so we drive a few other cars. one was a 2013 jeep patriot that smelled of smoke and had ash all over the dash. not buying that. so we then drive a jeep compass. it was what we wanted we asked the price as it wasn't on the lot yet and there was not stickers on it. the sales man asked the used car manager and came back and said 15995. we sat down and my husband offered 15500 and they said no then he offered 15750. again no. so we went home to think about it. my husband called in the am to tell them we wanted it and was coming with cash to put down. we get there to pay for it and he starts writing down 16995 my husband said no you said 15995. the used car manager was like no i didn't i cant sell that for that much. the other salesmen tom was standing there and said yes we said 15995 last night. well needless to say he didnt buy it they wouldnt honor the price. i called to speak with the owner and was given the used car manager who argued with me and then called me a liar. i could not believe what was happening. needless to say we didnt not buy a car from them and never will. funny thing is we bout a 2011 jeep compass latitude. better quality then the one they had. we paid 15995. More

Bought a 2007 Town and Country. They would not negotiate on price at all, wouldn't even throw in a headset..even though the van was missing them. This should have been my first clue. In the first 6 months w on price at all, wouldn't even throw in a headset..even though the van was missing them. This should have been my first clue. In the first 6 months was in the shop at least 10 time. Mind you...I live 40 miles from there. When I bought the car they would not provide a car fax. That should have been my second clue. Turns out car has been wrecked. I emailed the General Manager with my problems and concerns, got a email saying he would talk to the service manager..and then of course never heard a word from him. Save yourself the hassle and go elsewhere. More

This is the old address. They are now located in Erwin/Gang Mills, NY. I purchased a 2009 car in April 2010. Upon pick up of vehicle I was only given 1 key. The salesman was not available, so h Erwin/Gang Mills, NY. I purchased a 2009 car in April 2010. Upon pick up of vehicle I was only given 1 key. The salesman was not available, so he was to call me about the status of additional keys. I never received a call about that or the actual in-service date to determine how much of the 3 yr/36K mile factory was remaining. When I contacted dealer later, I was told it was policy to not inform the purchaser prior to the purchase decision the number of keys available for used cars. He said. "I should have asked". He said that he thinks it in unreasonable for consumers of used cars to expect more than one key. This rather small detail has left me with a very poor impression about this dealer. More