Chilson-Wilcox

Found a deal I couldn't pass up I stopped on the lot at Chilson-Wilcox just to get an idea of my options for an expected upcoming purchase of a vehicle. My last vehicle was finally I stopped on the lot at Chilson-Wilcox just to get an idea of my options for an expected upcoming purchase of a vehicle. My last vehicle was finally showing its age (198k miles) and I knew I'd soon either have to put more money into repairing it, or replace it. Salesman Jeremy came out (in the rain) to ask if I had any questions, which he then proceeded to answer each. As luck would have it, there was a van just back from a lease that was complete with the factory-tow package (I needed that but expected I would just have to get an aftermarket hitch installed, so... bonus!). I checked it out: 2017 Pacifica with just under 37k miles, certified, and in mint condition. The price was a little higher than I was thinking I wanted to spend, but it was loaded with options. I didn't commit at that time but checked later that evening what the expected Kelley BB value should be. I found it was tagged just below the middle of the expected range. So it felt like it was priced fairly. I went back the next day and after a test drive decided this was right for me. I didn't expect hardly anything for my trade-in but was surprised when they offered more than the KBB for that! The whole process went very smoothly and professionally. I feel like I got a good deal. The day I drove it off the lot, Jeremy made sure to show me all the features, and even helped get my phone's Bluetooth connected. And they followed up a few days later to make sure everything was operating as I expected. More

EXCEPTIONAL SALES, SERVICE AND COURTESY I recently traded for my second certified pre-owned minivan from the Chilson Wilcox dealership in Painted Post, and I remain highly satisfie I recently traded for my second certified pre-owned minivan from the Chilson Wilcox dealership in Painted Post, and I remain highly satisfied with the entire organization. I've owned 13 different Chrysler/Plymouth minivans since 1986 (and five other Chrysler vehicles, as well), having dealt with at least ten regional vehicle vendors during that time period. I drive about 30,000 miles a year from our one-car motor pool in my wife's and my retirement. Over the past three years I also took advantage of my extended warranty contract several times for both moderate and major maintenance from the Chilson Wilcox service department. Believe me, Chilson Wilcox takes the grand prize for professional salesmanship, service, employee motivation and old-fashioned customer courtesy. My interactions with all of these customer relations experts, from the general manager to the sales force, service managers and mechanics, financial director and office clerks, and the vehicle prep. workers...; all of them have made my wife and me feel that we are valued customers, clients and friends. More

Chilson Wilcox are crooks Bought a vehicle . Shorty service after. There so nice but once you pull off the lot they don’t know who you are DONT BUY FROM THEM Bought a vehicle . Shorty service after. There so nice but once you pull off the lot they don’t know who you are DONT BUY FROM THEM More

Best car dealer I've ever been to. I bought a 2016 jeep p atriat, sales staff very friendly, they go the extra mile, very nice to work with an average guy like me can get such a beautif I bought a 2016 jeep p atriat, sales staff very friendly, they go the extra mile, very nice to work with an average guy like me can get such a beautiful quality car is amazing . I would recommend this dealership to anyone who wants a great car or jeep . More

Never buy vehicle from them! Bought keep compass used thought it was good piece of crap transmission changed every front end part two times they should be honest told me nice vehi Bought keep compass used thought it was good piece of crap transmission changed every front end part two times they should be honest told me nice vehicle within 30 days transmission shot More

Worst experience ever! Don't expect your service to be done in a timly manner unless you bought the vehicle from them! Made an appointment several weeks in advance, general Don't expect your service to be done in a timly manner unless you bought the vehicle from them! Made an appointment several weeks in advance, general maintenance, when i dropped it off, i inquired about a time frame, i was told there were cars in front of me and that they had the day to complete the service. My appointment was first thing in the morning. I complained to the manager and his first question was where did you buy the vehicle. I bought a Dodge, I was looking for Dodge Service Work. I'll never go there again. More

The Invisible Man After driving a great distance to purchase a new Jeep fully loaded costing approximately $46,000, I entered the dealership expecting to be greeted and After driving a great distance to purchase a new Jeep fully loaded costing approximately $46,000, I entered the dealership expecting to be greeted and welcomed. Instead, I walked around for 5-10 minutes, ignored as if I was the invisible man. Exasperated, I then walked out, taking my money with me. Sorry but I won't do business with losers. As their cheesy ad says, "We sell cars the right way", yeah right, don't make me laugh. More

Dishonest Dealer When I purchased a new 2011 Dodge Journey from Chilson-Wilcox in Painted Post, NY the business manager talked me into buying a 60 month, 60,000 mile e When I purchased a new 2011 Dodge Journey from Chilson-Wilcox in Painted Post, NY the business manager talked me into buying a 60 month, 60,000 mile extended warranty. He told me this took effect after the Dodge Factory Warranty expired. The factory warranty was good for the first 36 months or 36,000 miles. The cost for this so-called extended warranty was $1126.00 paid to Chilson-Wilcox at the time of purchase. What he didn't tell me was that this "extended warranty" started the day I took possession of this new vehicle. Why would an extended warranty start on day one when Dodge is covering the car for the first 3 years? I didn't learn this until I traded this vehicle in at another dealer. The vehicle was still under the Dodge Factory Warranty at trade-in. I notified Chilson-Wilcox requesting a refund minus the cancellation fee. My refund sent from Chilson-Wilcox was $538.00 which was less then half what I had paid. Did I get an extended warranty for 60months, 60,000 miles? NO, I got a 24 month/24,000 mile extended warranty because the first 36mo/36,000mi were covered by Dodge. And because this vehicle was still covered by Dodge, I didn't use any of this extended warranty. This is fraud and an unethical business practice. The business manager misrepresented this to me. I am sorry to say that I have purchased two new vehicles and one used one at this dealer but I will never again deal with Chilson-Wilcox. More

We went to this dealership looking at a used jeep patriot. my husband spoke with the used car manager that day about the car and he said it was there and we could test drive it. we get to the dealer patriot. my husband spoke with the used car manager that day about the car and he said it was there and we could test drive it. we get to the dealer to drive it and it was sold. so we drive a few other cars. one was a 2013 jeep patriot that smelled of smoke and had ash all over the dash. not buying that. so we then drive a jeep compass. it was what we wanted we asked the price as it wasn't on the lot yet and there was not stickers on it. the sales man asked the used car manager and came back and said 15995. we sat down and my husband offered 15500 and they said no then he offered 15750. again no. so we went home to think about it. my husband called in the am to tell them we wanted it and was coming with cash to put down. we get there to pay for it and he starts writing down 16995 my husband said no you said 15995. the used car manager was like no i didn't i cant sell that for that much. the other salesmen tom was standing there and said yes we said 15995 last night. well needless to say he didnt buy it they wouldnt honor the price. i called to speak with the owner and was given the used car manager who argued with me and then called me a liar. i could not believe what was happening. needless to say we didnt not buy a car from them and never will. funny thing is we bout a 2011 jeep compass latitude. better quality then the one they had. we paid 15995. More

Bought a 2007 Town and Country. They would not negotiate on price at all, wouldn't even throw in a headset..even though the van was missing them. This should have been my first clue. In the first 6 months w on price at all, wouldn't even throw in a headset..even though the van was missing them. This should have been my first clue. In the first 6 months was in the shop at least 10 time. Mind you...I live 40 miles from there. When I bought the car they would not provide a car fax. That should have been my second clue. Turns out car has been wrecked. I emailed the General Manager with my problems and concerns, got a email saying he would talk to the service manager..and then of course never heard a word from him. Save yourself the hassle and go elsewhere. More