Chino Hills Ford

Daniel Radillo is a liar. He emails me at 140 pm asking me when can I come to the dealership. I show up at 210 pm the same day and he says the car is sold. I check the listing He emails me at 140 pm asking me when can I come to the dealership. I show up at 210 pm the same day and he says the car is sold. I check the listing the next day online and the listing for that car is still up. More

I made an offer on a 2023 truck. My offer was $600.00 under what they were asking. Their location is about 360 miles away so I figured that my offer would off set the expense and has My offer was $600.00 under what they were asking. Their location is about 360 miles away so I figured that my offer would off set the expense and hassle of driving to them to make this deal. This truck was lat years model and they have had it for 6 months. He would not budge on the price. No problem. As you get older you get wiser. I found an even better deal a couple of days later. Moral of the story...they walked away from a deal for the sake of $600.00. They still have the truck. They have to make yet another monthly payment to Ford. Next time I need a truck for my company, I will not buy it from them. Sorry it could not be a positive review. More

I have owned a ford now for over 10 years when I hade my initial Ford Fusion both of them I took to Chino Hills Ford for service. I have always gotten great service and the price has always been not bad for initial Ford Fusion both of them I took to Chino Hills Ford for service. I have always gotten great service and the price has always been not bad for a dealer.. I recently bought my new Ford Edge Titanium from Chino Hills ford and last night 11/16/23 After 6 months of owning the car had to get a oil change. My rep Olivia B was great and it only took 1.5 hours for the oil change and complete check of the car. There are a few things that I wish they did not change like the layout of the store, charging to use your credit card and also the courtesy shuttle is gone and was told they can only do 1 way now with Lyft. Other then that my experience was great. More

Let me start by saying I love Ford. I've owned Ford vehicles my whole life. Currently I have an F-150 and a Mustang, so it was a no-brainer for me to order a new Ford truck. My cowor I've owned Ford vehicles my whole life. Currently I have an F-150 and a Mustang, so it was a no-brainer for me to order a new Ford truck. My coworker referred me to Chino Hills Ford after ordering his F-150 truck, which he said was an easy process where he received regular updates all the way up until delivery of the vehicle. Going into the office and placing the order seemed to be easy enough, I just chose what truck and features I wanted and the sales rep put everything together. That's where it all went downhill. I was told 7-8 months on the order, which was not a problem as I was not in a huge rush. I was told I would receive an email confirmation of my order. I didn't get anything. I called about 5 times before I reached the person in charge of the orders (Vanessa). She assured me I was in the queue to have the order placed. I still did not receive an order confirmation. This went on for about a month, in which I was informed they had my email address incorrect (mind you, Vanessa was sending me out weekly sales inquiries). This process seemed to drag on forever. When I finally got ahold of Vanessa, she was extremely rude and told me I just had to wait. My coworker had been informed (by Ford) how the process was coming, however I STILL have not received one email from Ford. I FINALLY got another email from Vanessa stating that the vehicle should be here within a few weeks and ahead of schedule. (great right?) No. It was not ordered with the right specs, which I would have caught in the beginning had I been sent the order. If that was not enough, I was told the order would be corrected and expedited. This is where it got really bad, as I have had enough. I attempted to speak with the general manager. I was constantly told he was unavailable and then transferred off to someone else. This happened on about 10 different occasions, the last one being 7/7/23. At this point I was beyond upset. I spoke with the person I was transferred to so I could gain any information on my order. After a few minutes, I found out that Vanessa had not corrected the mistake and the order was never resubmitted. Enough is enough. I will order my truck elsewhere. Stay far away from this dealership as the failures go all the way to the top. I will be telling everyone I know to stay far away. More

I placed an order for a Lariat Hybrid Maverick in Nov 21, and didn't get a single update from Ford or the Dealership for 16 months. After suddenly telling me my car was on its way for delivery last month, my and didn't get a single update from Ford or the Dealership for 16 months. After suddenly telling me my car was on its way for delivery last month, my pickup date was cancelled and pushed back several times. Eventually I was told that my car was never built and my order fell through the cracks and was never built. I checked in with my salesman every month and took his advice at every turn. I couldn't tell you if the dealership just lied to me and sold my allotment above MSRP or they just gave Ford my wrong contact information which caused me to never get a VIN, a build date, a ship date, etc I can forgive a mistake, but eventually I spoke to a sales manager named Billy who complained to me about all the people buying pre-ordered Mavericks for MSRP and flipping them on Carmax for a profit and how if I got my truck he hoped I'd "do the right thing" and not flip my truck. After finding out about my order not being built, Billy informed me of an almost identical vehicle on their lot that he could sell to me for $7500 over msrp, which apparently after the lesson in morality he had given me, was "the right thing to do" in his eyes to a customer that was promised a vehicle for a certain price from that dealership 16 months earlier. If you're going to order any in-demand vehicle like a Maverick, Bronco, or F150 lightning, I'd highly advise ordering from any other dealership. This one is likely to mess up your order, and when the opportunity arises for them to make it right, they'll do it for only a $7500 fee. More

FATAL MISTAKE ON REGISTRATION I had to spend most of my time and money to fix their mistakes and undone work on time. The registration of the vehicle is suppose to be commercial .I told CHINO HILLS FORD a time and money to fix their mistakes and undone work on time. The registration of the vehicle is suppose to be commercial .I told CHINO HILLS FORD and THEIR team many times.I received it as personal automobile after 87 days later and I mentioned on the phone and THEIR teammates who did paperwork as COMMERCIALS REGISTRATION.I need immediate correction on this registration. THEY blocked my business vehicle 3 months.I will take legal action on THEIR side.chino hills did more than enough damage on my company.Terrible service and unprofessional work. More

Everyone here is a lying conman, especially the managers, have EVERYTHING in writing, Bob Nouri is the owner since they love to refuse to say who the owner is have EVERYTHING in writing, Bob Nouri is the owner since they love to refuse to say who the owner is More

Be careful with this dealership, the price they advertise is not the price they can sell it at. The car was advertised for 18,000$ but dealer had to add 5200$ in paint protection and interior stain guard, th is not the price they can sell it at. The car was advertised for 18,000$ but dealer had to add 5200$ in paint protection and interior stain guard, that was not advertised to actually sell it. We called the car was available. We drove to Chino w a check in hand. We test drove the very dirty, mismatched white paint chipped hood, broken rear taillight 2019 Fusion. Decided we buy it because it was a great price, salesman had to get the manager Billy to “work on the numbers”… He came and asked us if we’d ever bought a car from them, “no we haven’t” . He said “we like to protect our cars with paint and interior protection, which has been done to the car already. It’s had 5200$ in protection.” I said “ really, have you seen the car?” He said “no”. I said “there’s no way all that work was done.” I reviewed the issues with the paint and interior. We were ready to leave and he asked us to wait, and see if he can lower the price. He can back after 10 min and dropped to 19k, we said no, we’ll pay what you advertised it for, 18k. He said “ see all that little writing under the ad on CarGurus, that lets us do this. But let me check one more time… and see if we can get to 18k”. Condescending and so dumb, he for sure knew the bottom price… He comes back after 10 min and says “nope, sorry can’t do it, I’d really like to help a teacher and nurse out, but I can’t sorry.” What a waste of time… Hopefully someone who reads this can get them to drop the actual price to 1000$ over what they advertised the car and at… More

Nightmare! Asked Karan for a wrap price on a used van. Two days and no reply, I asked about the quote. Refused to answer, just "when can you come in?" They give Asked Karan for a wrap price on a used van. Two days and no reply, I asked about the quote. Refused to answer, just "when can you come in?" They give used car salesman a bad name. More

The vehicle I traveled to this dealership to see was advertised on line with a price, a VIN, photos and all of the upgrades and improvements that had been completed. I responded & received verification advertised on line with a price, a VIN, photos and all of the upgrades and improvements that had been completed. I responded & received verification that the vehicle was available & made arrangements to meet with the sales person that made contact. I traveled 2 hours in horrible holiday (passing the Cabazon outlets) traffic as well as construction. Upon my arrival my salesperson came out, introduced himself and then introduced me to another salesperson as he was now with another customer. That was fine. The newly assigned salesperson retrieved the vehicle I was interested in. As we set out for our test drive we discovered the vehicle was on fumes. Not a big deal, but it left me wondering what exactly the first salesman did when he kept inquiring about my time of arrival so he could have everything prepped. I loved the vehicle. I was fully prepared to leave with it when I finished my test drive. My new salesperson exited the vehicle, looked at the paperwork on the windshield, took a photo of the upgrades that had been completed and advised "I'm going to help you with this". No biggy. I knew I was about to enter a sales office. As we enter & sat at the desk the salesperson asked for my license, looked at the computer and then rushed to another office without an explanation or word. Upon his return he brought another person with him that started to explain about all the upgrades that had be completed to the vehicle. I advised that I was aware as they were listed in the printed advertisement. He went on to explain that the print says there could be extra costs (we are talking about $12+ THOUSAND). We discussed, argued & debated for a good amount of time "Sir, I'm looking right at the photo and right there is a list of everything included and right there is the price I came in for" He insisted I was unreasonable to expect to pay the advertised price and then he changed his argument to "It was a mistake" and I should split the cost with him. By now I'm getting irritated and asked him whose mistake it was because it wasn't mine - go get the mistake money from that person. As we argued the truth came out "That's how we get you in here" I asked if there was anyone else I could speak with and was told "No, I am the wall" shortly thereafter I stood to leave and that particular salesman/manager (I'm not sure what) walked about 10 paces from me laughing and sharing how unreasonable I was, with his coworkers, and why I was upset. While he was sharing my business and laughing I turned and asked him if i missed something funny. He giggled further and shared "She wants to hit me" By now I'm visibly livid and told him Mister if I wanted to hit you it would have been done (not my proudest moment). The male that he's talking to then brings me back to the table. By now I have been belittled, berated, laughed at and I was livid. We have a short discussion. He wasn't friendly & I could tell he felt distain for me and didn't want to do business with me, but I think he knew that I knew what they were doing was illegal. He insisted to know how I planned on paying for the vehicle and advised if I financed through them he could make a couple hundred dollars and did I want it or not. He looking in my eyes with complete & raw hate "Well?!" My stubbornness got the best of me & at that point I wouldn't give this place $2 for a $10 burger and told him I was "pissed" (Again, not a moment I'm proud of). Regretfully, my stubbornness wouldn't allow me to spend another minute there. He then said "Are we doing this or not?!" When I said No he got up, began to walk away, and then stated "Thank God" I'm sure I cussed a blue streak as I shut the business doors as I took it as Thank God I didn't want to do business with her, but as I cooled down & retrospect set in I believe the "Thank God" was a celebration of his goal avoid the expensive deal he didn't have to make. If someone truly wanted to make this right they could have someone drive that truck to my house and accept payment in full for the price (plus tax & licensing) that was advertised on line. Anything else is just obligatory sugar coating. More