Chino Hills Ford

Bought a van a year ago. First I contacted them about the vehicle on the phone & internet and got the price. But when I arrived they had "dealer extras" of $3k they did not tell me about! That wasn't right vehicle on the phone & internet and got the price. But when I arrived they had "dealer extras" of $3k they did not tell me about! That wasn't right, clear coat and plastic door guards, crazy for a work van and for $3k?! They removed it and I bought the van. Then on the way home I got a flat and found that the jack was missing. One tire never held air, I had to put air in it every day, twice. I spoke to them in various ways and they never did anything, just kept putting me off. Its a year now, I got a tire on my own a long time ago and drive around with a floor jack if I get another flat tire. At one time I got a text from them that said they were under new management, blah, blah, blah. Still no real response. When I bought the van it took then 2 hours to clean it and still left stickers on it. I had to wait 2 hours for that. I won't deal with this dealer again, nor will anyone I know. BTW, love the van, just not this company. More

The salesman that helped me and my wife was nice and cordial. When his manager came out, things went badly. This manager was argumentative and behaved like a bully. He was insulting and made accusations cordial. When his manager came out, things went badly. This manager was argumentative and behaved like a bully. He was insulting and made accusations toward me. My wife and I left. We were called by another manager several minutes later and he was nice and made the deal that I asked for. We bought the car but I was prepared to never come back. I'm not sure if I would recommend this dealer to a friend not knowing who will be working with them. More