Chippewa Valley Mazda

They need to make sure there's an owner manual. Quicker deposit refund for customers. Quicker deposit refund for customers. More

Josh did a very good job getting me the information I needed in order to get my new vehicle needed in order to get my new vehicle More

Excellent service! Highly recommend. Every time I go they are always very respectful, do everything I ask in a timely manner, and send me videos so I can see what they Highly recommend. Every time I go they are always very respectful, do everything I ask in a timely manner, and send me videos so I can see what they are working on. More

I had a pleasant experience when I purchased my 2022 CX-30. Ryan was very pleasant, knowledgable and efficient. The rest of my experience, well, it has been a less than desirable. I purchased the Packa CX-30. Ryan was very pleasant, knowledgable and efficient. The rest of my experience, well, it has been a less than desirable. I purchased the Package A-Total Protection, the Diamond Fusion and the Gold Maintenance package. I was told it would be 2-3 weeks before they could get my car in for the protective undercoat. 8 weeks went by and I decided to contact the service manager and request a refund as I didn't want to keep waiting around. Well, they were able to schedule me promptly. When I went to pick up my car, there was an item missing and I inquired about it the following day. Of course, it was nowhere to be found. I asked the service dept manager if he could possibly view the video recording since they record everything. He couldn't (how convenient). He said maybe I took it out. I didn't. It was a $50 sunglass case I had just purchased. All 5 pairs of sunglasses that were in it, were placed in a cardboard box on my backseat. I don't care if it was a $50 or $5 item, you're a business. When I took my car back for the "complimentary" oil change, I was sure to take every single thing out of my car before bringing it there. I recently inquired about the extended warranty and the Gold maintenance package since I don't feel comfortable doing any further business with the service department and I am not about to drive to St. Paul to get oil changes. I find out that my complimentary oil change was taken off my maintenance package. I am ready to say goodbye to Mazda's. I would rather trade my car in and go with a dealership I feel comfortable going to. I shouldn't have to take anxiety meds just to get an oil change. I was contacted by Alisha Tran from the finance department. She stated she could send me the Diamond Fusion applications; however, she couldn’t refund the 13 remaining applications. I agreed. I was fine with her sending them to me. I hadn’t heard anything for almost a week so I decided to inquire via email. Never once did Alisha reply to either of my emails. She did, however, send me the Diamond Fusion after that last email I sent. Of course, Chippewa Valley Mazda didn’t affix adequate postage on the package so I had to pay my post office $2.94 to even receive my package. Just one thing after another. Never received so much as a phone call, an apology, or $2.94 … I will never recommend Chippewa Valley Mazda simply because of the service department. I would not recommend purchasing any of their additional services. It has been such a headache dealing with them. Lack of communication, lack of knowledge, lack of ethics … I could go on and on. Hands down, worst experience!! More

Miguel was AMAZING and worked very hard and personally to help me find as close as he could to what I wanted without being overly pushy and annoying like everywhere else I looked. I recommend checking out th help me find as close as he could to what I wanted without being overly pushy and annoying like everywhere else I looked. I recommend checking out the inventory, they have some good vehicles for very decent prices! More

Bryce was the guy who helped me. A couple things about him-arrogant, rude, dishonest, and cocky. Was considering purchasing a vehicle from them. Upon video inspection, it was reveale A couple things about him-arrogant, rude, dishonest, and cocky. Was considering purchasing a vehicle from them. Upon video inspection, it was revealed it has mismatched tires, and needed a tpms replacement. I was told I cannot have the vehicle held with a credit app and appointment set up. I live 3 hours from the dealership and like most Americans work a 9-5 job. My hours physically wouldn’t allow me to get there but I was willing to take the next day off work to come sign but was told the car can still sell from under me without a $500 deposit. The vehicle was priced 1500 over book value and I said I’d be willing to pay that provided the vehicle get delivered to me at no cost, the sensor fixed or a set of matching tires. Of which Bryce said no, very rude and cocky. Lost a sale because this dealership literally lied to me, advertised free 250 mile delivery, and won’t come down on an overpriced vehicle that they “just passed on fixing” a bunch of things. TAKE YOU BUSINESS ELSEWHERE I THANKFULLY WAS SMART AND DID NOT PURCHASE FROM THIS SHADY DEALER! DON’T BUY FROM THEM!! More

I would give zero stars if I could. I was sold a vehicle under the pretense that it had a certain feature that I asked for and wanted. It was literally the number one thing that I wante I was sold a vehicle under the pretense that it had a certain feature that I asked for and wanted. It was literally the number one thing that I wanted in a vehicle and I was willing to pay more for a vehicle that had it. I test drove a car and was told that it had the feature that I was wanting. It’s a shame on me for not double checking because it turns out that that feature is not on my vehicle and I spent $32,000 on a car that I hate! I regret going to this place more than anything ever! And I hope nobody else uses this dealership. If you do make sure you ask lots of questions because they will try to sell you a car and tell you it has features that it doesn’t actually have. Oh and my new car was smoked it!!! Also something I asked about. Something this dealship should have noticed since the evidence of smoking in this car was obvious. Again, shame on me for not noticing it but shame on them for lying when I asked about it. More

If I could give this a no star rating, I would. From a customer service standpoint, they are not forthright about all issues before a sale, rude after a purchase and will not help you with an issue From a customer service standpoint, they are not forthright about all issues before a sale, rude after a purchase and will not help you with an issue that they clearly knew about prior to a sale. This isn’t just the floor service, this behavior goes up to leadership, management and HR. Hometown pride and integrity does not come with this dealer. Please take the extra time and drive to the cities or another dealership not owned or operated through this team. I would hate for others to have to go through the battle, dealing with people who lack integrity and lack of conviction to do what is right for the customer. More

Nice dealership but very pushy when selling; especially extended warranties and other accessories. Decent vehicle I purchased but the experience was way more stressful than it needed to be. extended warranties and other accessories. Decent vehicle I purchased but the experience was way more stressful than it needed to be. More

Used Mazda turned out to be a total insurance lossI Used Mazda turned out to be a total insurance loss I bought a 2014 mazda3 a few years ago and as I went to trade it in recently, learned there was a Used Mazda turned out to be a total insurance loss I bought a 2014 mazda3 a few years ago and as I went to trade it in recently, learned there was a MAJOR accident a few months before I bought it. Entire front and drivers side was damaged, over 8k in repairs. Deemed a total insurance loss which was never disclosed to me. My parents were with me when I bought it and I have witnesses to the fact it was never disclosed. I was offered next to nothing for the car because of this. I called to explain what had happened and all the manager did was talk over me and claim they "legally didn't need to disclose that particular accident" although they did admit to massively overcharging me. I consulted a lawyer and he has sued them before so this was not the first time they have done this. More