Chris Nikel Chrysler Jeep Dodge Ram Fiat - Service Center

Long suffering!! My wife and I have bought several new cars from Chris Nikel over the years. I am on my third Ram from them. Over a year ago I started getting error me My wife and I have bought several new cars from Chris Nikel over the years. I am on my third Ram from them. Over a year ago I started getting error messages on my radio. I contacted the service department made an appointment and brought it in. It began with waiting on software updates, bringing my truck in 6 times, hoping they were going to replace my radio. Finally, Monday they called me and said they had a radio in and wanted to make an appointment to replace it. Tuesday I received an email confirming my appointment. Along with another phone call and text message trying to set up another appointment. (I am not complaining here, but it seems like they don’t communicate well). The good news is my 2015 Ram has a new radio, so far no error message! My wife and I are going to be trading her 2014 Durango next year and we are going elsewhere. This really stinks because we are all about buying local, supporting our community. In the business that I run we are all about customer service. It is what sets you apart from the competition. All along the radio needed to be replaced. I knew it, they knew it, but all I heard is that Dodge made them do what they did. I disagree with passing the buck. Chris Nikel should have fixed my truck a year ago so they could keep our business. Sometimes service comes at a cost, but in the long run it pays off. Chris Nikel is great at selling you a vehicle, I like their buying process, but not so much at honoring their service commitment. More

THANKS TO EVERYONE AT CHRIS NIKEL I cannot say enough about Chris Nikel Auto Deslership. I am 70 years old, I am giving that as the excuse that I am more dependent on Sales and Auto S I cannot say enough about Chris Nikel Auto Deslership. I am 70 years old, I am giving that as the excuse that I am more dependent on Sales and Auto Service staff at Chris Nikel more than other Jeep owners, I simply never learned to cope with the motor vehicle part of my life. No matter what my concern, intelligent or silly and stupid, every single emoyee always treats me with great respect and answers or offers options that I can understand and trust. More

service on 2014 Dodge carivan The service department is top notch. They greeted me at the front with a smile and said it would be 30 min. and asked if they could ash and vacuum the The service department is top notch. They greeted me at the front with a smile and said it would be 30 min. and asked if they could ash and vacuum the van for me that is wear I was going after. More

MR. ABLE IS THE BEST OF THE BEST . TO HELP YOU WITH THE SERVICE OF YOUR TRUCK OR CAR. I GOT MY TRUCK AT CHRIS NIKEL SOME TIME A GO. MR. ABLE HAS HELPED THIS IS THE BEST OF THE BEST . TO HELP YOU WITH THE SERVICE OF YOUR TRUCK OR CAR. I GOT MY TRUCK AT CHRIS NIKEL SOME TIME A GO. MR. ABLE HAS HELPED THIS VETRAN KEEP THE MAIT. UP ON MY TRUCK. HE GOES WAY OUT YO HELP YOU. WHEN OTHERS DID NOT UNDERSTAND ME . HE HELPED CLEAR UP THINGS FOR ME. YES WHEN I NEED TO BUY ANOTHER I WILL GET IT THERE.THANKS MR. ABLE YOU THE MAN TO GO TO AT THE DODGE PLACE AT BROKEN ARROW. THIS VET . WILL RETURN. More

It's all sunshine and rainbows until something goes wrong We purchased our 2014 Fiat 500L in Nov 2013. Everything was fine up to the first oil change. It took the dealership all day to do a simple oil change. We purchased our 2014 Fiat 500L in Nov 2013. Everything was fine up to the first oil change. It took the dealership all day to do a simple oil change. When I retrieved my car and drove home I noticed as I walked away that something was hanging underneath the car. I inspected the underneath to discover the skid plate that is "loosened" to do the maintenance had not been replaced after maintenance. I return to the dealership and again took hours for this to be completed. I gave the dealership the benefit of the doubt several more times, should have gone somewhere else after the second time, but to no avail this simple protective cover stumped the department every time my Fiat needed an oil change. The next issue I had was with the license plate lights. I explained to my advisor the computer would tell me the light was out. I would get out of the car check the light, tap the lens cover it would come on. I allow them to investigate it. I get a phone call and said advisor tells me it's a burned out bulb and proceeds to charge me $32 to change a bulb! I explained to him as politely as I could that I did not ask you to change the bulb as there was nothing wrong with it. This same issue kept occurring until I insisted this is under warranty, as I had only had the car less than 6 months. It took them over a week to fix this issue because the dealership doesn't have a dedicated Fiat mechanic or replacement parts on site. The last issue and the reason I will not go back to Chris Nikel. I take said car in for scheduled oil change. I get a call at the end of their business day that they have lost my keys! They proceed to tell me they can't re-key my car because they don't keep replacement keys for the Fiat. What? Are you kidding me?! The keys have to come from Corporate. To make this very long review short, I know too late, after 2 weeks of calling everyday and getting the run around, it took me telling them that if they did not get my key I'm taking their loaner car to Florida in 2 days for two weeks and I will not be paying for any mileage (it was my vacation planned way in advance). A miracle happened the next day! Mysteriously overnight a replacement was located!!! Now, I would not recommend their service department for anything but it's inevitably your decision. You may get lucky and have exemplary service. I hope you do. More

AMAZING!!!! I have done everything at this dealership except purchase a vehicle, however, I can guarantee 100% that when the time comes for me to buy, I will be g I have done everything at this dealership except purchase a vehicle, however, I can guarantee 100% that when the time comes for me to buy, I will be going here!!! Service department, Collision department as well as the facilities are downright amazing. I even take my vehicle to this dealership just for cleaning because they have the best people there that obviously take pride in a job well done. Also, the pricing is extremely reasonable! Thank you Chris Nikel CJD!!!!!! More

Poor service, communication and time Purchase several trucks annually from this dealership, but that will cease after the continual lack of service. From warranty work to repairs, the p Purchase several trucks annually from this dealership, but that will cease after the continual lack of service. From warranty work to repairs, the process poor, slow, and unacceptable. If they cannot provide service after the sell, there will no longer be any purchases from this dealership. They have had two trucks over a week, we took two other trucks to another local dealership and received them back the same day. When it takes two days to pull a truck in to advise a customer of an issue and another week for work to commence, due to back log or the next excuse, we will gladly take our truck purchases elsewhere. This service department is the worse. The new manager, nor Buck have improved the service. It lacks urgency, professionalism, and overall service. You spend countless hours trying obtain status updates, only to be advised they will get back with you; which doesn't happen. More

$900 Brake Job - Seriously!? I am fuming! Took my new-to-me 1999 Grand Cherokee in because brake pedal was taking too long to engage. Made an appointment for service. Took Jeep in I am fuming! Took my new-to-me 1999 Grand Cherokee in because brake pedal was taking too long to engage. Made an appointment for service. Took Jeep in. 2 days go by, none of my calls are answered, voice mails go unanswered. Finally get a call. $129 for brake bleed. Wow, Ok - go ahead. After 2 more days of frantically trying to find out if its done, they finally call and say that that didn't work. Could be master cylinder. Replacement would be $600. We say, Sure, it's the dealer and we want it done right. Just got a call from them. It's done - final price $908! Couple of hundred over phone quote and you didn't call me to tell me? Service department sucks big time. My daughter will be going off to college, and I was considering buying a used car from you - NOT ANY MORE! IT WILL NEVER HAPPEN. I know you don't give a crap, otherwise you would have treated us with human dignity and respect by communicating with us. Stay away from their service department - unless you love being treated like a number, not a person. Or if you have lots of money to spend on simple repairs. More

The WORST I bought my Nitro from CN years ago. When I did my research online, I was given an offer for $10 oil changes for the life of my vehicle. Well, that I bought my Nitro from CN years ago. When I did my research online, I was given an offer for $10 oil changes for the life of my vehicle. Well, that last about 6 months when they said, Oh yeah, we don't do that anymore. I had the signed agreement and showed it to them. Needless to say, they had to offer it again to me. From that point on, I received the WORST service I've every received. After taking my vehicle in for oil changes, they then came up with the excuse, we can't offer you the $10 oil change because you don't get your vehicle service here! Needless to say, I left and never went back! I am PROUD to say I have personally cost them 6 vehicle sells from friends and family. STAY AWAY for this dealership! I have since sold my Nitro. CN wasn't EVEN on my radar when purchasing my new truck. More

Still not resolved Took my truck in for some warranty work, when I picked it up after they had my truck for 2 weeks it still wasn't fixed and now the check engine light Took my truck in for some warranty work, when I picked it up after they had my truck for 2 weeks it still wasn't fixed and now the check engine light is on and the touch screen isn't working correctly. So its actually ALOT worse than before. No loaner vehicle - if I could go weeks at a time without a vehicle why would I even buy one? They don't return calls - they won't come to the phone - they don't fix the problems. I told them what is wrong and they aren't fixing it. More