Where to begin: so I found this 2017 Dodge Hellcat Octane
Red online at this dealership, even from initial contact the experience was rude and strained. The sales manager literally told me off and hung up th
Red online at this dealership, even from initial contact the experience was rude and strained. The sales manager literally told me off and hung up the phone on me when I had $12K as a downpayment for the vehicle but it was their fault that they confused the credit check which took all Saturday morning into the late afternoon. The salesman was perfect, he was trying his best to secure the deal the whole time. Finally, in frustration I went into the dealership and discussed it calmly with the Dealership Manager and amazingly he got the deal done. Let me say this...there wasn't one time where I was rude, loud, or unruly during this experience. Look Hellcats are hard to find and I just wanted the vehicle period. That was my only intent, plain and simple. Now I finally obtained the vehicle I was told that it was certified used and since this is a reputable Dodge dealership so I took their word at face value. Wrong move. So the 1st issue was the front brakes were shot, mind you I didn't even have the car for 4 months. This wasn't an "as is" deal so why are the brakes completely shot? A mechanic asked me: "Hey why didn't they replace these brakes during their certified inspection?" Brembos both front brakes were $2500.00+ after one of CDW service managers offered me a "deal" to replace them. Really? Why wasn't this addressed during the certified inspection? More importantly, why did I have to pay for them WHEN I DIDN'T EVEN HAVE THE CAR OVER 4 MONTHS? And I know what you're thinking, you were driving like a maniac. (No, this Hellcat is being built as a show car, so it remains in the garage and its only for weekends. And I'm about 50 years old, so my driving crazy days have long been over.) Hello, one those service managers should have realized hey something is wrong here and said hey we need to inspect your car. Then the GPS unit was in the wrong location, meaning that it was triangulating in another state. They told me hey we'll call you with an update, 3 months went by I had to call them because they forgot about it. Finally, about 6 months later they changed the unit. Then the Pirelli tires all 4 were awful when I went to a tire shop and they showed me the all around wear. And the tire manager said the same thing why weren't these tires changed during the inspection? So $1300.00 later 6 months into having this vehicle I had to purchase a new set of Nittos. Now I was going let by gones be by gones but its this little thing that tore it with me. This little thing was freon replacement today $500.00, even the store manager asked me hey why didn't dealership handle this during the inspection? The irony is next month will be a year since I purchased this Hellcat. I absolutely love the car because Christophers Dodge World not handling these issues when these repairs could have been resolved during a CERTIFIED USED INSPECTION killed everything. I mean yall could have repaired and replaced all of these issues for free but its obviously you DID NOT PERFORM AN INSPECTION. The worse part is I ended paying for it all, $4300.00 worth! Come on, that isn't acceptable. So take my strong sound advice if you are planning to buy a "certified used" vehicle from CDW BEWARE. Save yourself the economical pain and service managers rejection (they're quick to say its not under warranty, every single time) try a new vehicle there or if you're dead set on a certified used vehicle, shop elsewhere.