Christopher's Dodge Ram

Greeat working with Sales Associate Aaron Thompson and team We recently bought our second Ram truck from Christopher Dodge (2500 Bighorn Turbodiesel) and were very happy with the purchase experience. My wife an We recently bought our second Ram truck from Christopher Dodge (2500 Bighorn Turbodiesel) and were very happy with the purchase experience. My wife and I take vehicle shopping seriously. We like to dwell on our options before we act and we like to get a good deal. Dealers need to be patient with us to make a sale and Aaron Thompson was a very good fit as our Sales Associate. He was knowledgeable about the different trim levels, and if he didn't have the answer right away, he tracked down the answer and let us know promptly. He was a perfect salesperson for our approach to shopping. Once the haggling began, we spent more time talking to managers, but Aaron was always there facilitating, getting answers to questions etc. We had to haggle with the management a bit to get into our price comfort zone. But we got there, and we love the truck. Thanks again, Aaron. You are a pro. And thanks to the managers for some fun times haggling : ) More

Awesome Experience Great Experience from start to finish. Karl was awesome to work with. He didn't skip any steps and really explained every feature in the Jeep Grand Ch Great Experience from start to finish. Karl was awesome to work with. He didn't skip any steps and really explained every feature in the Jeep Grand Cherokee. I had already visited several other dealerships and was pretty disappointed in their sales processes so it was a breath of fresh air to get the experience I had already given up on. Tip of the hat Karl and Christopher's Dodge! More

Horrible customer service I have never experienced such horrible customer service. I waited over 15 minutes for someone to help me. There was one man who added winshield washer I have never experienced such horrible customer service. I waited over 15 minutes for someone to help me. There was one man who added winshield washer fluid and that's as far as it went. He walked away and again I waited. No one came to do an intake on my car, or say they're busy but they'll be right with me. I spent nearly $40,000 on a vehicle, but couldn't get decent customer service for an oil change. I have coupons for 3 free oil changes, but would rather go to Grease Monkey and pay for great customer service. More

Possible trade in I went to trade in my 07 cummins for a 2012 cummins truck. Everything went smooth, the test drive was great, I worked with Hassan partly and then the I went to trade in my 07 cummins for a 2012 cummins truck. Everything went smooth, the test drive was great, I worked with Hassan partly and then the manager I believe I can't remember his name because the other salesmen were busy. It all went well until the numbers came up and they only offered me 10k for a truck that booked for 23 to 25 thousand in fair condition. I do have a custom exhaust and the managerthink I had rode with stated to me that it would cost 8 to 9 thousand alone to replace the exhaust system to stock, when I just in fact found several complete stock systems online for less than one thousand altogether. And by my recollection when I did my custom exhaust myself it only took one hour and about twenty minutes total to take the old off and put the new one on, So I don't have any idea where that 8 to 9 thousand number came from in terms of parts cost, or labor. I would recommend if you have a trade and you have any type of custom work done, don't bother coming here. They will try to squeeze every cent out of you, definitely not a dealership that is about the customer. I will however say working with Hassan up until that point was great, he worked his rear end off to try and get me a deal. More

New Purchase I love my new beast! This is my third purchase at Christopher's Dodge! Every time has been a great experience. I always get the best deal around town I love my new beast! This is my third purchase at Christopher's Dodge! Every time has been a great experience. I always get the best deal around town from them, almost 10k off of MSRP, WOW!!! It does help that Jason knows everyone at the store. :) I had the pleasure of having Jim as my sales guy, again! A great guy to know and very informative about all of the in's and out's of my new diesel truck. I know what DEF fuel is!! More

Extremely Poor Ethics My husband and I bought a car from Christopher Dodge about 6 months ago. We had just filed bankruptcy, and we were in the market. The service was grea My husband and I bought a car from Christopher Dodge about 6 months ago. We had just filed bankruptcy, and we were in the market. The service was great until they got our money. We had such a long, but successful day the first day. We even referred my brother in law. Who also bought a car from them. A few weeks later we noticed a couple of little rust spots. Pretty minor, and we thought we could take it in and get it fixed. We got a little busy,but we took it in. We were told that our certified warranty expired and that we would have to pay $936 to get two tiny rust spots taken care of. We had bought an extended 5 year bumper to bumper warranty. When we brought this up. No one had any idea of what we were talking about. We had to become pests, to see if we could get anything resolved. The rust spots were there when we bought the car, and they should have been taken care of by them. It was really sad to finally get the answer that once they got our money. They were done with us. They are completely unethical. We are now in the market to buy a truck, and due to the fact that we were lied to and not taken care of . We will be going somewhere else. They do not care about anything except filling their pockets. We feel horrible that we referred my brother in law. We hope to god he does not have any issues with his car, because he will be screwed. Please heed our warning. The same can happen to you.We left messages for certain people, and got no calls back. We had to just keep calling until we finally got a hold of them. I will not put the names of the people, as I am going to be the bigger person in this. They all know who they are. More

Best Dealership ever Love my new truck.. I like love the staff at Christopher's the process was easy and best car buying experience... The mangers up at the tower showed m Love my new truck.. I like love the staff at Christopher's the process was easy and best car buying experience... The mangers up at the tower showed me what I was saving and the invoice of my new truck.. There is no dealership in town that does that. Thanks again Christopher dodge and I'll come and get my other cars here. More

Normal service Took my 09 nitro to them to do front brakes and a transmission flush to find out 700.00 layer I needed a new key and then my car would not start had t Took my 09 nitro to them to do front brakes and a transmission flush to find out 700.00 layer I needed a new key and then my car would not start had to take it back to them 4 different times and it still does not work now my engine light is on and it is running rough never ever will I take my car to them again they supposed tech don't know what they are doing horrible experience More

Very poor We purchased a used 2012 Dodge Ram. There customer service was horrible. We had 3 different calls to three different people leaving messages for some We purchased a used 2012 Dodge Ram. There customer service was horrible. We had 3 different calls to three different people leaving messages for some one to call us back and No would would. We found a hole in the cab if the truck where water was getting in, we had to repair ourself, the finance guy Nathan was rude. Do not recommend purchasing from this dealership. More

Once you buy, you're invisible! When we shopped online, we got email replies immediately. Once the paperwork was signed, we were not as important. We always get " I'll check on that When we shopped online, we got email replies immediately. Once the paperwork was signed, we were not as important. We always get " I'll check on that and get right back to you" and then NOTHING. Also, we were referred to CDW by our daughter, and were promised that they would receive an incentive for the referral..3 months later and NOTHING. Only got one key for our vehicle...apparently they're "still looking" because no one has followed up. Nothing special about the people we dealt with, told the finance guy we were promised a discount for shopping online..he had to go check with the manager as our original sales guy couldn't make it in after the Thanksgiving holiday. He couldn't/wouldn't take our word for it! came back & said the mgr said ok, we PROBABLY didn't make it up...REALLY? for $500!!! longer it's been, the worse the memory is :( More