Christopher's Dodge Ram

So funny that I see all the reviews for this place and it's so mixed. From my experience this is by far one of the worst representations of Ram service I've ever personally experienced. I own my vehicle. it's so mixed. From my experience this is by far one of the worst representations of Ram service I've ever personally experienced. I own my vehicle. I took it there to have a look at some warranty work that was done. They used my warranty just to flip parts instead of getting to the bottom of the problem (blowing new driveshafts after only 4-6 months). They even got me buy parts that had absolutely nothing to do with solving my issues (found out after the fact).The lack of communication from the service manager (Rick) was horrible and after everything they've put us through, I'm back to square 1. Once again I'm 4-6 months in about to lose my 3rd driveshaft and I'm being told to just take my business elsewhere. That's not a problem but, when I attempted to collect all of my paperwork I was only given bits in pieces with missing info including the the read out for full diagnostics that were ran by 3 different service techs + Rick and the white substance found when servicing my differential Rick personally told me they found. None of which is in my paperwork?? I confronted Darren (The General Manager) about the situation especially the paperwork gaps and missing info even showed him pictures the drive shaft they're leaving me with completely rusted out the joint in the middle (2 piece) has shavings where the seal has been broken Ieaking from every joint. His response and I quote was "that's because it was services that were performed 4 to 6 months ago We're not not gonna give you anything except what I've sent over. You can take your business elsewhere" I don't know about the other 300 reviews on here but, I will never take my truck back to this place and I would recommend anyone thinking about it have 2nd thoughts or look around there are better places to have your vehicle serviced and better people to deal with for sure Thanks More

Nickey Mickeletto in service department was incredibly great to work with! 😃👍thank you Nickey!! People like you are a pleasure to work with. I will share my positive experience with my friends and famil great to work with! 😃👍thank you Nickey!! People like you are a pleasure to work with. I will share my positive experience with my friends and family. Keep up the great work! More

This dealership is super sketchy. Knowing inventory is low and since we are not in a hurray for a new truck we went in to build out a new Dodge Ram Big Horn. The salesmen gave us a price that was $8,000 h low and since we are not in a hurray for a new truck we went in to build out a new Dodge Ram Big Horn. The salesmen gave us a price that was $8,000 higher then the quote we got building it out on line. While we would expect a small differential he had no explanation for the large difference. We brought it to the attention of the manager Randy who agreed that it shouldn't be that different. We agreed to email them the full specs of our online build so they could explain the difference. We did so over a week ago. Randy has not returned my calls and Zach the salesman periodically emails us saying he's "working on it". The last email suggested that we come in to talk it over. We will be going into a dealership in the next week but it won't be there's. Lesson learned: Always build it out on line first to keep them honest. More

From the two week transmission repair too bring my car in for oil changes and then not using my four pack of oil changes and then saying ooops. The final straw was bringing in truck for the brakes at 7am wai for oil changes and then not using my four pack of oil changes and then saying ooops. The final straw was bringing in truck for the brakes at 7am waiting till noon and then mentioning hey how much longer and then then saying oh it hasn’t even gone yet. Another dodge dealership will be getting my business. More

Where to begin: so I found this 2017 Dodge Hellcat Octane Red online at this dealership, even from initial contact the experience was rude and strained. The sales manager literally told me off and hung up th Red online at this dealership, even from initial contact the experience was rude and strained. The sales manager literally told me off and hung up the phone on me when I had $12K as a downpayment for the vehicle but it was their fault that they confused the credit check which took all Saturday morning into the late afternoon. The salesman was perfect, he was trying his best to secure the deal the whole time. Finally, in frustration I went into the dealership and discussed it calmly with the Dealership Manager and amazingly he got the deal done. Let me say this...there wasn't one time where I was rude, loud, or unruly during this experience. Look Hellcats are hard to find and I just wanted the vehicle period. That was my only intent, plain and simple. Now I finally obtained the vehicle I was told that it was certified used and since this is a reputable Dodge dealership so I took their word at face value. Wrong move. So the 1st issue was the front brakes were shot, mind you I didn't even have the car for 4 months. This wasn't an "as is" deal so why are the brakes completely shot? A mechanic asked me: "Hey why didn't they replace these brakes during their certified inspection?" Brembos both front brakes were $2500.00+ after one of CDW service managers offered me a "deal" to replace them. Really? Why wasn't this addressed during the certified inspection? More importantly, why did I have to pay for them WHEN I DIDN'T EVEN HAVE THE CAR OVER 4 MONTHS? And I know what you're thinking, you were driving like a maniac. (No, this Hellcat is being built as a show car, so it remains in the garage and its only for weekends. And I'm about 50 years old, so my driving crazy days have long been over.) Hello, one those service managers should have realized hey something is wrong here and said hey we need to inspect your car. Then the GPS unit was in the wrong location, meaning that it was triangulating in another state. They told me hey we'll call you with an update, 3 months went by I had to call them because they forgot about it. Finally, about 6 months later they changed the unit. Then the Pirelli tires all 4 were awful when I went to a tire shop and they showed me the all around wear. And the tire manager said the same thing why weren't these tires changed during the inspection? So $1300.00 later 6 months into having this vehicle I had to purchase a new set of Nittos. Now I was going let by gones be by gones but its this little thing that tore it with me. This little thing was freon replacement today $500.00, even the store manager asked me hey why didn't dealership handle this during the inspection? The irony is next month will be a year since I purchased this Hellcat. I absolutely love the car because Christophers Dodge World not handling these issues when these repairs could have been resolved during a CERTIFIED USED INSPECTION killed everything. I mean yall could have repaired and replaced all of these issues for free but its obviously you DID NOT PERFORM AN INSPECTION. The worse part is I ended paying for it all, $4300.00 worth! Come on, that isn't acceptable. So take my strong sound advice if you are planning to buy a "certified used" vehicle from CDW BEWARE. Save yourself the economical pain and service managers rejection (they're quick to say its not under warranty, every single time) try a new vehicle there or if you're dead set on a certified used vehicle, shop elsewhere. More

My son bought a used truck that within days began to have serious problems. The dealer after much negotiation replaced the fuel pump but refused to do anything re the new injectors that were needed and cost serious problems. The dealer after much negotiation replaced the fuel pump but refused to do anything re the new injectors that were needed and cost us $4,600. When I spoke to Rick, the service manager, he told me that most people trade in used vehicles because there's something wrong with them. He said they put just a small amount of gasoline or diesel fuel in them, drive them around for about twenty minutes, and then put them on the lot to sell. He was also rude and kept interrupting me. He made the best case I've ever heard for never buying a used vehicle especially from them. I had to finance the truck for my son, and I never received a thank you for my business. I sent the first payment to them, because that's what was on my paperwork, and I'd never received anything from a bank. They mailed my check back to me with a post-it note on it that read "DO NOT(underlined) send us your loan payment. You need to be paying your lender directly for your loan." I wasn't going to write a bad review because I usually just let things go, but that was the last straw. Avoid this dealer for used vehicles at all costs. The only good thing was the salesman, Chase. More

Would not recommend this dealership to anyone. When I went to go look at the vehicle I wanted to purchase, the management team was driving it for personal use. When I asked, oh can I still see it? They s went to go look at the vehicle I wanted to purchase, the management team was driving it for personal use. When I asked, oh can I still see it? They said no, not till he puts 4,000 miles on it. More

I purchased a new 2021 ram longhorn and although there were some initial hiccups getting the deal financed I have to say that my salesman Chase and Justin the finance manager went above and beyond to make were some initial hiccups getting the deal financed I have to say that my salesman Chase and Justin the finance manager went above and beyond to make things right and regain my business and loyalty. Justin spent lots of time going back and forth with the bank and in the end was able to save me thousands and get a much better deal then was originally contracted. Although I had a negative opinion of the dealership after my initial experience Justin turned that around and I will definitely buy from them again Justin should definitely be promoted More

By far the absolute best car experience I have ever had and I’ve had a lot!! Would recommend to any and everybody! Thanks Ron and I’ve had a lot!! Would recommend to any and everybody! Thanks Ron More

Hanlon O'Connor is above and beyond the most respectful, professional, knowledgeable, and pleasant vehicle sales representative that I have ever done business with. Extremely enjoyable and efficient experie professional, knowledgeable, and pleasant vehicle sales representative that I have ever done business with. Extremely enjoyable and efficient experience, timely, and honestly fun. Could not recommend him and Christopher Dodge more!!! We walked away with a 2021 Dodge Laramie with a gorgeous night package and I've never been happier with a vehicle purchasing experience. More