We purchased a 2019 Ram in December of 18. It was exactly what we were looking for and the purchase experience was ok. Then after owning it for just over a year, it started misfiring. First visit called it a software upgrade, a month later it was in the shop for a week. When the call came Chrysler said it needed a new engine. 18,000 miles. We were given a rental minivan but were told Chrysler would pay for only 14 days. REALLY?? After 6 WEEKS we finally got it back, no communication from the dealer. Corporate was contacted, and we got another vehicle, told we had it til our truck was done. When it was returned Christopher’s service said we owed for a few days because Chrysler would only pay for two weeks. Our truck was out of service (this time) for 6. In the weeks following there was an obvious coolant smell. Radiator was replaced, it still smelled. Service manager said that’s just a hit engine smell. It was coolant. REALLY? Go figure.
About a month later on an extended camping trip it started misfiring AGAIN. Took it to a local dealer, they had it for almost 2 weeks but did communicate what they were doing. Christopher’s service was very aware of this problem as well. We were also given a loaner vehicle once the GM realized our predicament. Camper put in storage, drove loaner home, corporate said “get it running”. They did, drive 150 miles back to get it and the little camper, brought it home and fixed the problem by trading it in on a (Real Truck) Ford. I had approached sales while it was in the shop, they didn’t want to talk trade until it was fixed. REALLY???
Christopher’s lack of communication, followup, and poor customer service not only cost them a $70,000+ (I had the trucked picked out) sale, it permanently lost customers who are not afraid to tell about this ridiculous situation.
Every call I had I placed because they couldn’t be bothered to contact us. No management could be bothered to call, yet when picking up from the 6 week layover we were given instructions on how to fill out the survey with a perfect score. REALLY??? We never got the survey anyway. They knew the answers they’d get.
Don’t trust these people. As much as I want to like the place they’re either inept, incompetent, or crooks.