Chrysler Dodge Jeep Ram Brooksville

DO NOT USE. I'd give negative stars if possible. Avoid this dealership. In fact avoid any dealership owned by Myers Auto Group. They don't respond to customers c I'd give negative stars if possible. Avoid this dealership. In fact avoid any dealership owned by Myers Auto Group. They don't respond to customers calls or return them after they damage your vehicle. They ignore customers. More

Had my car a week for an air condition repair. First they said they had the parts, then they didn't have the parts. On the 6th day, Melissa called to say that the car was done, then called back First they said they had the parts, then they didn't have the parts. On the 6th day, Melissa called to say that the car was done, then called back a few minutes later and said it was not done. All issues were unapologetically "out of her control" and there were no loaner cars available. When I went to pick up the car after being told it was done, I could not find either Melissa or my car. (They were still working on my car an hour after I was told it was done.) More

AVOID AT ALL COSTS. Employees to include Service Manager and General Manager have no integrity and are disrespectful. Damage vehicle, yet claim damage was there already. Employees to include Service Manager and General Manager have no integrity and are disrespectful. Damage vehicle, yet claim damage was there already. When trying to resolve issue, GM ignores customers requests for repair., Myers Auto group might want to start drug testing their employees More

Mechanic improperly rotated tires on dually truck damaging rims by putting on backwards in wrong positions. Dealership “Rim guy” tried to fix, only to damage them more. Service Manager and General Ma damaging rims by putting on backwards in wrong positions. Dealership “Rim guy” tried to fix, only to damage them more. Service Manager and General Manager (without even looking) claim damage is not from dealership but rock damage. Dealership refuses to rectify situation and GM avoids talking to customer. Avoid dealership at all costs. More

IF I COULD GIVE 0 STARS I WOULD DO NOT GO HERE UNESS YOU WANT TO SCAMMED OUT YOUR MONEY. LETS BREAK THIS DOWN. DIAG USE TO BE $80 NEW OWNERS NOW $248.99 THEN IT END UP BEING 299 BECAUSE THEY ADD ON "SHOP SU WANT TO SCAMMED OUT YOUR MONEY. LETS BREAK THIS DOWN. DIAG USE TO BE $80 NEW OWNERS NOW $248.99 THEN IT END UP BEING 299 BECAUSE THEY ADD ON "SHOP SUPPLIES" WHAT xx THAT? THAT MORE THAN THE QUOTED AMOUNT. SUPPLIES SHOULD BE COVERED YOU PAYING $248.99 FOR YOUR 30 SECONDS OF TIME. THEN THEY WANNA CHARGE $3100 TO REPLACE A RADIATOR. DO I LOOK STUPID? RADIATOR $1039 PLUS 1259 LABOR, THERMOSTAT $274 PLUS LABOR, FLUID ANOTHER ALMOST 300 PLUS LABOR TOTAL APPROX 3100. HERE THE ISSUE. RADIATOR AT AUTO STORE $229.99 THAT 4 1/2 TIMES MORE THE DEALER TRYING TO CHARGE. THERMOSTAT $33.99 BREAKS DOWN TO DEALER CHARGING 8X MORE THEN THE ACTUAL COST. MY TOTAL DOING IT MYSELF $269 FOR RADIATOR, THERMOSTAT AND ANTIFREEZE. I STOPPED GOING HER WHEN CRYSTAL OWNED IT THOUGHT I WOULD GIVE THEM ANOTHER SHOT THEY RAISED ALL THE PRICES 5X WHAT IS WAS THEN TRY TO JUSTIFY IT BY LYING TO YOUR FACE WHEN YOU CALL THEM OUT. SO BIG xxxx YOU TO THIS PLACE. I REPORTED THIS PLACE AND WILL POST IT EVERY WEB SITE THERE IS TO SAVE PEOPLE FROM BEING SCAMMED BY YOU. More

Service department is very easy to work with polite and professional. Jennifer B. was on top of my service. Thank you. professional. Jennifer B. was on top of my service. Thank you. More

I am only reviewing the service department. My advisor (Mike S who is absolutely wonderful) was ill on the day of my appointment. Lance Wallace, my advisor assigned to me that day, needs cus My advisor (Mike S who is absolutely wonderful) was ill on the day of my appointment. Lance Wallace, my advisor assigned to me that day, needs customer training. 6 hours to have a battery and oil changed. Lacks communication and uninformed of warranty covered even though Jeep is less than 3 years old and was informed of this. If I hadn’t said something at the time of informing me of cost the bill would have been more than 500 dollars more. Did not receive coupon price for oil change. More

I was not met at service for 15 minutes. When Jennifer came to my car she just said she got slammed. I did see 3 other advisers who just ignored me. Not a great experience or just seemed lik When Jennifer came to my car she just said she got slammed. I did see 3 other advisers who just ignored me. Not a great experience or just seemed like no one cared. 2 hours for a oil change. More

I have to say a great dealership, I love the separate booths where you can explain to your service tech the issues with your vehicle. lance my service tech was great, very understanding listen to my conc booths where you can explain to your service tech the issues with your vehicle. lance my service tech was great, very understanding listen to my concerns and was honest with me about how long it was gonna take. I did like the waiting room was comfortable, but the charging station I have to say did not charge my phone but overall service was great and my truck runs fantastic. More

Over charging, and not reliable … not letting you know if anything else is wrong so they can get more money when you have to come back in. Every time I went in all of a sudden my extended warranty didn’t cov anything else is wrong so they can get more money when you have to come back in. Every time I went in all of a sudden my extended warranty didn’t cover it …$1,600. Every time I went in. .. first problem was no heating system $1,600. Then gps screen… $1,600. I have had to get a new transmission, 3rd brake light… engine replacement, breaks … and I could go on. Not only the 12,000. If put in repair work I’m also paying $800. a month and the dealership always takes a month to rebuild a transmission and 3 months to replace the engine… I just can’t wait for the next problem to happen, I replaced everything that now I can’t afford to replace it… I never say what else can happen… I don’t know about buying a new one. Mine was 2 years old… when I purchased the truck. I would expect this from a buy here pay here but not an established dealership.. and they don’t seem to care. Buyer beware!!!!!! Lee Smith-Jones More